ReadyRefresh

If I could I would have given them a 0 stars review, this company is a complete an utter joke, we have been calling and emailing them for the last 2 months because every time they come over they deliver the water in the wrong spot and forget every single time to collect the empty ones, the result is that we now have something like 20 empty 5 gallons containers outside our house. Their response is always the same: " Oh sorry, I can't really help you right now, the system is down, I'll call you back as soon as I can" I see them going downhill pretty fast, save your money!

I have been using them for 20 years. The customer service is now nonexistent, the website doesn't work, I have requested to cancel several times, and no one responds, I cannot get anyone to come out to clean the unit. Stay Away!

Never get a hold of a representative. There is always something wrong with their system. Never pick up the empty water jugs. They aren't available on the weekends and charge you a late fees when they don't even deliver the water…

Customer service department has to be one of the poorest I've ever encountered in my many years and clearly their left hand doesn't know what the right hand is doing there is a little communication and billing is clearly lost in space

We have been waiting for weeks now for some one to come pick up the empty water gallons that we have been leaving outside our door, and no one has come to pick them up. We have called and called for some one to come pick up over 20 water gallons and every time they say that some will come to pick them up no one ever does. I would not recommend this service to anyone. The service has been terrible. Our neighbors have been complaining about the mass quantities of water gallons outside our door that have been accumulating.

I cant go into detail but worst customer service, follow through etc, each time I call and ask for a manager on duty I get told they are in a meeting and will call me back, guess what, I have never received a call back. I have emailed and asked for a manager, response comes back with we will contact you within 2 days, guess what? Never emailed. I hope this finds the right people, shame on them

These people went in to my account and took out money after I cancel the service and didn't even use them after nearly six months. I don't know what the hell is going on but they went in to my account and took out money for God knows what.

Their site is horrible! You keep getting knocked off... you try to change your delivery dates and it kicks you out. You think you made a revision and guess what... it didn't happen. If you can find a way to email them with your concern and a result you would like, they reply back with 'please call us'. NO! I just emailed you to change a date or whatever... just friggin do it... why do I need to call you? Bottom line... go with another company for your water needs... forgot to mention they increase their prices about every five months. I would rate Ready Fresh at the bottom of the barrel with Xfinity.

This company is terrible. I was charge 77 dollars 3 times in the same month saying I didn't pay in June. Meanwhile I payed 81.77 on June. The company is horrible never again I will make them take my money. I'm going to create a big case on this one.

I live in Gardena, a couple months ago i had the cutest readyrefresh rep at my door and signed me up for the water, i think her name was Linda. I get my delivery every month and she even helped me get a $50 referral fee w my neighbors c:

Received a delivery reminder on November 19 for a November 21 delivery. Didn't get the order.

Contacted customer service 3 times, but never received a reply. Then contacted the COO on LinkedIn and got crickets.

Finally got a hold of a rep on November 27 and they told me it's my fault.

These people don't care about their customers. They just want to make money and get their bonus check. They create stupid systems and then let their customer service reps take the heat.

Not a word of truth. Empty bottles are not picked up. Deliveries are constantly postponed. Occasionally when a delivery is made, bottles are left out in the street! Representatives are not helpful! Refuse to transfer to supervisors!

1- I have given instructions over and over again online and to the reps that delivery should be inside the yard and not at my driveway.
2- I referred a friend who became a customer and tried to validate the $100 referral. It never went thru so she called a rep and spent half an hour and they said it is done. Now when I contacted ReadyRefresh as why it has never been applied to my account, first they asked what name and account number, after giving them they said she has to apply online! I think Refer-A-Friend program is a hoax.

My rate is Zero! One of their bottles has a small hose inside the bottle- it was disgusting! I reported it & they ONLY gave me a replacement. Very difficult to connect- worst customer service! I stopped the service! I DO NOT RECOMMEND.

There is a SURPRISE $50 charge I did not know about (never signed THAT!) when you turn in your water dispenser. SURPRISE! One last charge they did not tell you about. On top of the poor customer service and the UPcharges they add, and the discounts they conveniently forget. YES another reason NOT to USE these clowns.!

I've had their service for 2 years now and they have increased their prices 4 times. I had already decided that we would be canceling the service as soon as we moved this summer. Delivery dates are erratic, price increase every 6 months and they don't clean their machines at no cost...no thanks, we are done

We were sold by a door saleswoman who lied about the water dispenser being free with a new deal they were doing & about the price of the water jugs. After we realized we were being overcharged every month, we decided to cancel because they refused to reimburse us. after canceling, we were not told there was a fee for the dispenser, which then resulted in multiple late fees. Now the fee is more than double than the original, & we have no choice but to pay it. Do not ever buy from this company. I see why they have lawsuits against them.