ReadyRefresh

I really wish I would've seen the reviews prior to agreeing with the service. I'm having the same issues as pretty much everyone else. They deliver once then you chase them down for a month plus for your next delivery. They may correct their mistakes after and then boom no water again. A waste of money guaranteed. The picture shows my waters piling up bc no one has delivered in a while. Then they like to reschedule you without notice and it could be a whole month away even if you enroll in biweekly

While automation is often a good thing for business Ready Refresh carries this a bit too far. Recently I received a call saying my payment had not been accepted. I verified I had a valid CC on file. I then tried to add a second card to the account - which failed. I then tried chat - which wasn't working over a period of DAYS. I tried calling during normal business hours - again no answer just a referral back to the non working website and APP.
How does a company survive when it won't accept payments no matter how hard you try. I'm about to refresh my water supplier because I'm sure Skynet has taken over Nestle.

This company waits until the afternoon of the day of your scheduled delivery to inform it will be late and then repeat that for days. My work waited almost 10 days for our delivery last time and every other time it's always at least 3 - 5 days off. This delivery they actually gave us a sealed 5 gallon bottle that was empty. How does one not notice picking up an empty 5 gallon water jug? They are awful, if I could I wouldn't even give 1 star.

I tried to pause all deliveries months ago and still have 5 gallon jugs dropped off at 8am before anyone was even in the office with no warning. Now you're trying to charge me $20 to come get empties or I have to place another order for water I don't need.

This company deploys several deceptive tactics that I don't like. First, after about 6 months of service they try to go up in price and you have to call over and over to discuss with a live person which does take considerable amount of time to do. Second, nowhere was it disclosed to me that once I terminated my service I was going to be charged a $50.00 reconditioning fee for the dirty, used cooler they gave me. This also doesn't set well with me since I was not informed about this upfront. Third, their customer service is horrible, its extremely difficult to get to a human being to get answers from. For these reasons, I regret using them and would not recommend them to others. Had I known there would be hidden fees and attempts to increase my price during the time I used them I would have skipped them. You are better off just to buy a cooler and go refill 5 gallon bottles on your own in town for $1.25 each. Trust. Me this service is not worth the hassle and headache.

After going up on either water or delivery charges every month over 3 months, I discontinued service. I then found out my deposit was not to be returned but applied towards a $50 cooler reconditioning fee. Some other person will now buy my cooler and be stuck owing $50... and so on.
SCAM. They're not selling water... they are selling used coolers! They need a class action suit filed against them.

Continues to charge the card even though every year we contest and get the charge reversed. They make fraudulent charges for products/services you never signed up for. Saves credit card and uses it for illegal purposes. Fraud company. FTC needs to pursue them from criminal offenses and get their executives sent to jail.

They charge & pull the money from my account automatically without even delivering the product, I opened five complaints, they responded after one month stating that their records say the delivery was done.
They simple hired a thief who stole the delivery & they do not have the system to watch their employees

Readyrefresh has let me down. I have happily accepted paying a little bit more for water delivery verses going to the local Costco to pick up and buy my own. However, as soon as Readyrefresh was taken over by the new Tipton company, I have been over charged. First month by $22 and this month by $32. I guess next month would be higher. I have attempted to contact someone via telephone and email to no avail. So, now I have to cancel. I am also having problem doing this! I have contacted my bank to stop auto payment arrangement. Smh... this is really sad because I will miss their previous service.

Brian is the guy!
Very nice and hard working man. Always smiling and makes sure my mom does not grab any of the waters. He always makes sure we have the right order.
Sometimes i don't get to get what i want because they are out of water.
But other then that Brian is a joy to see!

Every time you call customer service they charge you. I have used automated phone service to add/delete bottles or pay bill. Sometimes your request does not register because the phone system doesn't work. They will charge you a $20 late fee if you pay your bill one day past the due date! I asked to speak to a supervisor and they put me on an endless hold.

I have had nothing but delivery problems with this company. They have rescheduled me several times (even days in a row) with no communication leaving me with no water. They raise there prices consistently and now I am paying almost double what I started at. I wish I would have read the numerous terrible reviews about this company before I started. Save yourself the headache and go somewhere else!

Ready refresh has been all but refreshing to deal with. My first order was ok but my next order with them picking up empty bottles were a full blown mess. I returned 3 empty bottles back with my order and they did not credit my account for them and to add insult to injury I advised them of this and they said they did not pick up empties. Yea you did. I am not arguing with them anymore about I even told them to get my remaining one bottle and then I will submit payment but it is what it is. I refused to pay for a bill that is not right.

They illegally charged my credit card i cancelled the service and they have rescheduled 3 times to pick up there crap equipment and good riddance after years they are so bad today you cannot even call them they will and should go out of business everyone should reverse the last charge if its illegal and unauthorized they suck pathetic and a ripoff stay away

We have been a customer for over 16 years. In the last few years, there customer service has become non existent. It is virtually impossible to get a human on the phone to deal with the constant delivery/pricing issues that have been appearing lately. We have had it and are cancelling the serve and now these clowns expect us to pay $50 to refurbish a 16 year old cooler that we have been paying rent on for over 16 years, that has been paid for multiple times!

Lousy service. I had to call to get my delivery posted, and they still didn't come on time. I finally told them to put in a unit under the sink to get my water fresh. The appointment was for 10 o'clock it's 2 o'clock they haven't shown up I had to call them to find out where the hell they are, only to have them say they're coming at some point today. Not happy with the service.

I've had their service for a number of years & it just keeps getting worse. They do random increases and it's not a universal thing. Every time I get a letter about an increase I check with other friends to see if the received one and they don't. When I return empties I don't receive any credits. They increased the price of the water and the lease of the cooler/machine late last year & they're increasing everything again due to "COVID-19". Really! I have cancelled my service. I'm done!