ReadyRefresh

This company is just looting money. They don't deliver on time, cancel deliveries without customers attention. They cancel deliveries 3 times and when I call hem to cancel my account I don't need such services they deliver me very next with 12 bottles whereas my regular order was 6 bottles. They charge me twice for a delivery and never pickup empty bottles. Now I have almost 13 empty bottles ready to pickup but my bad luck I have to order / purchase minimum $20 so someone will come to deliver and pickup those bottles. Prices are really high and keep raising day by day. I decided to move on with other company and now it's your decision do you really want to continue with such a bad services?

Thanks

Canceled my services after they raised delivery from $6.99 to $8.99 and 5 gallon bottles went from $13.99 to $14.99.
Paid my balance 15 days before it was due.
Spoke to a moron rep. To cancel and 2 days later received another invoice for $20.00.
I saw on this site where Ready Refresh charges if you speak to a moron, high school dropout rep.
No way will I pay them. If they push it, I'll file a complaint with the Federal Trade Commission and the Attorney General's Office. Due to my living being in civil law. I'll drag these $#*!s through the legal system and cost them thousands in legal costs.
By the way, went to my local supermarket and saw a Deer Park branded kiosk. Five gallon Deer Park Spring water for $7.95/bottle. Initial deposit per bottle and none after that. If you stop, you get you deposit back. Kick Ready Refresh to the curb. They're price gouging!

Worst customer service. It takes five to six phone calls attempts to be able to speak to a representative from ready refresh each time 20 to 30 min. Once you speak to them they are not helpful. Also they don't do the delivery when it is scheduled.

I've had this service for over 3 years, and over the last 3 months I''m ready to pull hair out! Deliveries NEVER on schedule, then why give me a delivery date? The site should state "when it gets there, it gets there". Not only are they not sticking to the dates, the "new" delivery date is 19 days later then the original delivery date? Seriously? Try to get in touch with their customer service? What customer service! No phone, no email, just an online computer assistant to answer your questions... what a joke! Soooo, disappointed with this company.

I have been with Ready Refresh over 10 years, paying in access of $50.00 per month. I recently bought my own machine and will now just get water at Costco. I have for years contacted them for issues and always reached them, always signed online and made changes. Last week started calling, and when hit the discontinue service on the phone options, it says customer service isn't available to sign online to do it. I attempt to sign online and it says to call collections because my account is in collections. I am auto pay, always came out of my account, not late nor ever have been. I call collections and they don't have my account at all, and says to call Ready fresh back, I get same thing telling me to sign online. None of this were issues until trying to cancel, now all of a sudden its a revolving door and hours of my time and stress and still no resolution to even get in touch with them or sign online.

Previously this was a good service company. Their fees increase regularly. I always received paper invoices. Several months ago I was informed I would be charged $3.00 for paper copies and I should accept email copies. With their most recent increase letter they stated "if you require assistance with paying for your service please contact us and inquire about our 'Ready Refresh Always their Program. This program was designed to help those who have been impacted by COVID 19.'" I called and waited 18 minutes to be disconnected by one of their customer service representative. I replaced my call and waited another 9 minutes. Unfortunately, the "help" they offered was 1) get email invoices and save $3.00/month; 2) schedule deliveries less often, instead of every month, schedule every 2 months; and, some other frivolous suggestions!

Its not bad service, Its a scam. They were great until the company I signed up with sold out to Ready Refresh. It is Set up so its hard, if not impossible to cancel. Find ANYONE else! Im a small business owner and I dont have time or energy for people like this. Its amazing they are allowed to remain open! Shame on RR and the business leaders that INTENTIONALLY set it up this way.
There are a few other businesses out there that make it impossible to quit them. Why are they allowed?

Please, please, please someone with the ability to stop these criminals step up and help the public from this predatory business!

You were warned!

We purchased a new bottom loading water dispenser for several reasons. Most importantly, the controls are on the top of the unit and therefore out of reach of toddler grandson. An equally important reason, however, is that the unit is advertised to be able to accommodate both 3 and 5 gallon jugs of water. This is NOT true and after countless calls to ReadyRefresh they also admitted that it cannot accommodate both sizes of refills. It's either or, NOT both. We finally had to cut the tubing to enable it to fit into a 3 gallon jug rendering it unable to ever now go back to 5-gallon jugs. One month after weeks of nonsense with ReadyRefresh service personnel, I went back to see if they had changed the specifications for the machine. They have not. Purchase at your own risk and good luck dealing with their employees. There is no truth in advertising with this company. Buyer Beware!

I really hate Ready Refresh. I've used them for almost three years. When I schedule a delivery it is not made 4 out of 5 times. Not only does it not come but they don't even tell you it's not coming. Even worse they send you texts and emails that it is coming " at 3:17". Its so unprofessional. There is no phone number to inquire or complain. I only keep them cuz there's no one else and sometimes I actually get my water. I am disgusted with them.

I canceled this service after not receiving equipment and being charged anyway I got my money refunded now 9 months later they are calling me and sending me threatening letters to pay for services I never had. I will be suing this company and I suggest anyone stay far away acct number ending:*******

This company claims they are carbon neutral-how responsible of them!-yet they have offshore slave labor taking phone calls for all billing and customer service. These poor unfortunate people are making below minimum wage and are taking midnight (their time) phone calls from angry Americans because of the companies improper deliveries, billings, and shabby product. These offshore employees are unable to transfer irate customers to America. They have to take the abuse. Plus nothing is resolved! Redirefresh should be ashamed of themselves…..

I had seen a truck in the neighborhood, so I had high hopes that meant I could get deliveries too. Apparently, that was a rare sighting of a truly one-of-a-kind bird because getting a delivery to show up when they said they would proved to be impossible. My first delivery was short of most of the things I had wanted. The second delivery was rescheduled six times and inexplicably canceled once. Customer Service was nice enough and gave me some hope so I hung on for a while but after all the repeated "rescheduled" notices I decided it wasn't worth the headache. Prices are not anything special. Product availability isn't anything to get excited about and with the lack of dependability, I decided to move on with my life.

OMG! I can't begin to tell you the amount of aggravation this company has caused with regards to deliveries and their stupid App! First of all good luck reaching a customer service person and when you do they are useless! I had one say that I had a delivery scheduled for today and she cancelled one for two days later…why I would need three more 5-gallon bottles delivered two days after but oh well that's how they operate! Anyway she said she canceled the Friday and that I had one today on Weds. Right after we hang up I get a call from ready refresh saying my delivery is set for Friday! The complete opposite of what she guaranteed! I tried to call back and now I can't reach anyone so I don't know if my delivery is set for today or friday? The exact question I had when I initially called! One hour of my life I will never get back from this useless service!

I was excited to find a company that delivered water directly to my home because this eliminated the hassle of weekly shopping trips to get water. I was so wrong. Within the last 6 months, I dealt with constant last-minute changes in delivery dates, deliveries that went to the wrong apartment, extreme delays in customer service responses (3 weeks!), and the sudden cancellation of my service. If zero starts was an option they would receive a zero. DO NOT USE THIS SERVICE

We dealt with a local water distributor in CA. Apparently, they sold out to Ready Fresh, without notifying customers of the change. One day Vista Springs is delivering water, and the next delivery is coming from Ready Fresh. We received notice from Ready Fresh about the change, and we endured for about a month. However, the local company that had provided excellent customer service was gone, and dealing with Ready Fresh in Kentucky was not nearly as convenient. So we cancelled service, and paid our final bill and had our dispenser picked up. Now Ready Fresh continues to bill us for dispenser rental. Cannot talk to a human about resolving this. That's what happens when a local company sells national. Anyway, avoid this company. They cannot serve you adequately. Sounds like they are running a national distribution of water out of a strip mall on a highway in Kentucky. Not a company, a big bad joke.

Our delivery that was slated for yesterday, was canceled by our driver, according to customer service agent. We now have to wait an additional week to get the delivery. Very poor service. Surprised that this joke of a service is still in business. Whatever you do, don't sign up for this frustration!