R W.

This company deploys several deceptive tactics that I don't like. First, after about 6 months of service they try to go up in price and you have to call over and over to discuss with a live person which does take considerable amount of time to do. Second, nowhere was it disclosed to me that once I terminated my service I was going to be charged a $50.00 reconditioning fee for the dirty, used cooler they gave me. This also doesn't set well with me since I was not informed about this upfront. Third, their customer service is horrible, its extremely difficult to get to a human being to get answers from. For these reasons, I regret using them and would not recommend them to others. Had I known there would be hidden fees and attempts to increase my price during the time I used them I would have skipped them. You are better off just to buy a cooler and go refill 5 gallon bottles on your own in town for $1.25 each. Trust. Me this service is not worth the hassle and headache.

You cannot cancel your own account, you have to call them to get it cancelled AND you cannot remove your credit card information from your online account. Calling them and speaking to them through the live chat is a waste of time on this. Essentially what Im saying is once they have your information they will not allow you to remove it. For this reason I consider this firm dangerous and fraudulent. There is absolutely zero reason why you shouldn't be allowed to remove your information and cancel your own account. Why does this company need to retain your credit card information after the account is cancelled? No legitimate company would do this. Buyer beware.

Discounts applied as advertised. We will see what the lamps look like when they arrive. Thank you.

For the last 3 years or so it has been one disappointment after another with Horchow. Their delivery is very poor, it takes forever to receive items that aren't on backorder when you make the purchase and their communication is incredibly sub par. You call customer service to discuss the situation and no one has any idea what is going on over there, all you get is empty answers or the same old customer service rhetoric. I cant write a review about two specific (expensive) pieces of art that I purchased on Horchow itself which is also bull. These purchases were made back in November 2021 and just recently arrived? No one even let me know they were coming with the deliveries so it's lucky I was home. On the 2 pieces of art title "Hidden Traditions I & II" there is no actual ceremonial mask on either one of these pieces as the description suggests, they are just painted on images that sort of resemble the photos and I feel like this is a gross misrepresentation of the pieces. The photos make it seem like actual masks are involved and so does the description which reads: "Ceremonial masks have been used by African tribes for transcendental purposes for centuries. Featured in the center of the composition, it rests upon a pattern of indigenous symbology and markings". The painted on images look nothing like the photos and secondly they took 9 weeks to arrive, that's nuts. Im super unhappy. And while we are at it, I still haven't received a third order from the same date and not one person can give me a straight answer about where this item is located. Last year I had trouble receiving items art that weren't damaged so I had to return the item, pay for it again (before the 10 days it takes to credit the original purchase) and start the whole ordering, shipping and delivery process over again. This happened more than twice as I recall. 2 years ago I couldn't get the correct items sent to me, they just shipped random pieces I never ordered and then I had to jump through hoops to send back and cancel the order and start over again on those pieces. For a Neiman Marcus brand store this is totally unacceptable. You talk to customer service but nothing is ever done to resolve these problems, it happens so often its sad and Im sure Im not the only one this has happened to. I am completely done with Horchow, they just aren't that special to me anymore.