Horchow

I was very unhappy with the service! Nasty consumer service agents. When got a wrong product and tried returning I wasn't issued the full refund for my purchase, when I chatted with someone I didn't get a response, after waiting extremely long they advised my that this is due to "other charges" which they charge, but don't refund...
I tried calling multiple times and the agent just knocked off the phone. They first told me I'll be getting some more credit, which I never got...
I wouldn't advise anybody to use Horchow or Neiman Marcus at all.
I can only say how corrupt the entire management is.

Worst company ever! Never received my merchandise and it's been over a month. Carrier (Sun Delivery) called said they would be they're between 8-12 waited till 2 pm never showed? Extremely frustrated!
Tracking number doesn't show anything? I should of read the reviews before I ordered it.

I ordered my sofas thinking that I am dealing with a reputable company Newman Marcus. What you find out that you are at the mercy of Horchow to receive your merchandise after the payment is taken. Customer Service tells you that the sofas are picked and they have no idea where it went. Finally delivered after 1.5 months. I would recommend staying away from this company

I have purchased items from Horchow over the years, including furniture. It's never been a great experience so haven't bought from them in awhile. They had some Christmas decorations on sale so thought I take the chance. It's been over a week since I placed the order and am now getting notification that they don't actually have the items. I never have this happen with other stores. Can't believe how poorly run this store is.

I ordered my water fountain in July, they promised an August delivery. It didn't arrive until January, and a bunch of boxes, surrounded by 2 feet of snow. Not a good time to assemble a fountain. I spent another $700 getting it assembled only to find that the top part of the fountain was missing all together. So we contacted them to send the top part that I had paid for, only to be told that it was past 30 days and there was nothing they would do for me. The pump died after two hours. Now I have an embarrassing expensive piece in my front entryway in a very exclusive neighborhood and nothing that they will do for me. I've even asked them to come and get it and refund me the installation costs. And they are just ignoring me. How hard would it be to just send me the top piece?

Ordered a set of dinnerware. Three of the 12 plates were broken. Emailed them and asked for replacement. After 15 to 20 emails back and forth, finally received the replacement for which they said was free, only to find out I was refunded some money, and then charged for replacement. Absolutely insane the back and forth with them. Sent them pictures of broken plates, and did everything they asked for - beware if anything comes damaged or broken, you will be charged for replacement. Will never patronize this company again. This is the first time in my life I have left a review, but felt compelled because what I have had to go through.

I ordered an over $10,000 bed in June from them. In November, I was told the bed was being shipped to me. On 12.9.22 the bed was delivered to me WITHOUT the headboard, footboard and side rails. All I received was the attached. How does a manufacturer, store and delivery company all review a order to confirm its complete and no one realize these pieces are not a bed. It's pathetic! I still have no bed

I ordered a sofa from here and they had NO idea when or how it would be delivered.
I contacted customer service at least 10 times to try to get an idea of when to be available for delivery. Ultimately, the delivery team (Sun Delivery), call to schedule a delivery for a day that I was supposed to be working. I took off work that day to be available for the delivery, and it never came. I reached out again to Horchow for clarification on delivery date, and time, and they were not able to give me any information because they outsource all of their deliveries to a third-party. I decided to cancel my order for a full refund. I'm still waiting on confirmation of my refund, but I'd rather wait on that and order a couch from another company than to continue to wait for furniture that may likely never come.

I ordered a rug months ago, every week I call for a status on the delivery of the rug, and every week, I'm told the same story (that I'll get a call from the delivery company in a week). It's been eight weeks and I'm still told the same story. I've asked for the contact of the delivery company, but they will not give it. I've asked to cancel the rug to get a refund, but that hasn't happened. Caution before making a transaction them. Customer service is non-existent.

I ordered a light fixture that was 40% off. The day it was supposed to arrive I got email saying they canceled my order and that the money would be refunded back to my account. Website still said the item was in stock so I called to inquire about why it was canceled. They didn't know and offered to help me put the order through again. Only this time it wasn't 40% off it was only 30% off. They refused to give me the 40% off even though it was all documented in their system.

Watched a piece of wall are shown as "on sale" for 3 or 4 days. When I finally decided to purchase, I put it in my cart, and went to checkout. To my dismay it was no longer shown as on sale. I called customer service and they said the sale was off. I find it hard to believe that the sale ending cooredsponded to my checkout. Too conincidental.

This company is terrible they send me ruined table set with black patches all over and smell horrible. I started a return right away it has need a month and didn't refund me again... don't trust them spam

Is this site even legit?

Quite possibly the worst experience i ever had in ordering any piece of furniture. I understand shipping delays and supply chain issues, but this shows "in stock" and even gave an option for NEXT DAY delivery.

I placed an order on an item on 10/13 with a delivery date of 10/21.10/21 rolls around and nothing. I check my account online and there are no pending orders. I go to the original email they sent with order number so i can check the status and it just says "processing".

I made a phone call and it was pushed to 10/24 delivery. Ok - fine.

Low and behold, its 10/24 so i call AGAIN and they say 10/31. The website says 24 in stock!

They say there is nothing they can do. At this point, if i dont hear back by 10/31, i'll just cancel the charge and let my credit card worry about the refund.

This website is a joke! And the customer service reps are also jokes! This can't be a real company. It has to be some third party website who affiliated themselves with neiman marcus and sells promises and junk furniture at astounding prices.

If I stop anyone from using them then this is worth it. Do not order furniture! I had to return a chair that was delivered broken. I am still waiting now six months later for the chair. I have exchanged countless emails and continue to get the run around. The customer service is very poor and they keep giving me the names of different contact people. I keep getting told that the order is being processed! Please do not use! I wish I had reviewed them online there are countless stories like this.

Company deserves its 1.6 rating or less! Placed an order and the delivery date was pushed back twice - weeks at a time. Double charged me once after one of those changes so I had to call them. Then Horchow canceled the order altogether stating unable to fill.

I purchased 2 sets of Godinger Stainless flatware in Sept 2019. When I opened the box to use at Thanksgiving, one teaspoon was badly scratched so I sent it to Godinger for replacement as their warranty says they cover original defects. Still haven't heard from them so I contact Horchow customer service who told me their policy was 45 days and there was nothing they could do. Never offered any other assistance. I recommend not to do business with a company that will not stand behind the vendors and products they sell. Very poor customer service!