The company's reputation is significantly marred by consistent complaints regarding poor customer service and unreliable order fulfillment. Customers frequently report long delays in processing and shipping, often coupled with a complete lack of communication from the company. Many express frustration over unresponsive customer service channels, making it difficult to resolve issues or obtain refunds. While some customers appreciate the product selection and pricing, these positives are overshadowed by the pervasive sentiment of dissatisfaction and distrust, leading to recommendations to avoid purchasing from this company altogether.
This summary is generated by AI, based on text from customer reviews
I have always had amazing experiences with raveready anytime. I've ever ordered the deals have been amazing. Once I had a shipping issue but it was taken care in a quick and timely manner!
So last summer i ordered a pair of sunglasses and a 50$ t-shirt from RaveReady.com, all I ever received was the cheapest item (the shades obviously) and no t-shirt. Wrote them a few times to complain about the rip-off and never got any answer. I can only assume all the positive reviews on this site are from fake people (like this asian chick who looks like she's 50 and says that the gloves she ordered are lit! Ya right...). If you like buying expensive stuff that you will never get, order from RaveReady!
I've been shopping at raveready since I was in highschool and now I'm in my final semester of college! That's how great the prices and products are. I haven't had any issues since I've shopping here. I do ask of just thing from you guys - your sizing should be a little but more clearer. Everyone isn't slim and everyone doesn't automatically roll over to the plus sizes either. We're in the middle. Other than that, I love your site!
I've always loved everything I've ever received. Even when I got them if they didn't fit I was able to return and exchange easily. Also ships very quickly! My only complaint is the shipping isn't free.
I ordered a couple items that came out to be around 20 dollars, no big deal. I was looking for alternatives to the IHeartRaves site as they can get pretty pricey, came upon this site and thought it was a gem until I ordered the items. It has been 3 weeks and I've been checking back everyday and I have yet to receive a tracking number, all it says is the date I placed my order and the date it was paid. I emailed them asking about my order and how I am clueless about the status of my items, it has been 5 days and no response, i emailed them today and they most likely will not respond. Conclusion: Even though IHeartRaves is more expensive, you definitely get your money's worth. Do not waste your time with this site.
This online shopping store offers me large selection of products to choose from a single screen. There is lot of privacy from unwanted glares (like in physical stores) while buying delicate stuffs. Prices are normal and quality is outstanding. Also the page is equipped with easy payment gateway!
With Beyond Wonderland coming up I decided to order two items off of rave ready and two off of iheartraves on March 2nd. I quickly got my confirmation email with tracking number for iheartraves and my items came in about a week. RaveReady however, charged my card as soon as I placed my order (only spent about 30 bucks), but I got no confirmation email. The order status on my account just said "order placed", I went online to see if anyone had any similar problems and I began seeing all the negative reviews about this company (which I should've read before placing my order). I sent them an email about 3 days later when I saw my order status had stayed the same asking if there was any way to get an update or tracking number for my order. Only a few hours later did I receive a nice email apologizing for any delay because they were swamped with orders. I did not have any experience with rude or unresponsive employees like I had seen many people complain about in the reviews. About 5 days later I finally got my confirmation email, and my order status had been changed to "shipped". I was excited until I clicked on the "track my order" link that came with the email, to see the item had not actually shipped. It only said that the shipping LABEL had been created. With only a few weeks to Beyond I got worried that they would not actually come on time. But about 2 days later, USPS had picked up my package and it was on its way. Today is March 13th and I received my items, the shorts I ordered are cute but don't fit as well as I had hoped, still wearable though. I had also ordered a pair of leg wraps but only one showed up which is disappointing. It's honestly too much of a hassle to complain to them for one leg wrap. I did not have as bad of an experience as many people have but I wouldn't say I had the greatest either. Shorts are ok, process was a bit worrisome, but overall wasn't too bad. With that said, order at your own risk, but I would stick to IHeartRaves.
Hey There Lea! I was able to find your order ID LFTUKLQAT. Glad you got everything in time for Beyond!
I'm sorry about the confusion on your leg wraps, all leg wraps are sold individually - if you look on your email you'll see that you selected "single." The product description also has bold text saying they are sold individually. Most people like to mix and match colors which is why they are not sold in a pair. We can still get you another one if you would like before Beyond!
Just to clarify the shipping process for anyone else reading this - Your order was placed on 3/02 Thursday at 9PM, it was shipped out 4 business days later. The labels are printed on the day that the package leaves our warehouse - we have two pickups one at about 11am and one that gets dropped off at about 530pm - because we are unable to print labels without have the full weighed box. Unfortunately once USPS gets the packages we cannot control how quickly they scan or process them, usually this only takes a few hours or a day at most. I'm sorry if USPS took a little longer to get it to you, but I am glad they were able to get it to you in plenty of time for Beyond!
Thanks for the honest review, we appreciate it and are always listening!
I orderer a jacket in 200$ a month ago. I leave the states in two days and it is still not shipped. I wrote two mails - no replay. No phone number any way.
Don't buy!
Hey Noa! We have no orders with that first name and we don't sell any $200 jackets. If you log into your account you can contact us through there and we'd be more than happy to solve this <3
I saw so many negative reviews and I assure you my experience was the total opposite. I ordered a space cat hoodie and immediately received confirmation of order. Was sent a shipping alert then received the shirt in less than a week even though it was a 10 day wait item.
I found RaveReady randomly and spent a great deal of time trying to decide what awesome item to purchase. It's tough to wade through all the awesomeness!
Very sweet customer service, and so understanding. I'd recommend rave ready to anyone, excellent site and employees.
I ordered something from raveready.com about 3 weeks ago and it says shipped. I never recieved anything. Their customer service number just has an automated voice that says all lines are busy. My advice dont waste your money
Your order was processed 2 days after it was placed and shipped with tracking number 9400110200830467799314. I'm look at your order now and I see no messages from you, if you'd like to contact us please use the contact form on the website. You can also get your tracking info in thete.
Wonderful collection of cosmetics are available! With unlimited opportunities I can purchase what I exactly need. My fave is eyelashes. From rainbow to metallic gold they have various designs and colors.
I give them a zero. Horrible customer service. Called and left emails. I purchased the outfit in October and only got 1/2 of it. Called and emailed wanting the entire product for a festival. Needless to say it was ordered oct. 2016. And today is gen. 22 2017 and still do not have it they will not contact me. No responding emails. Out of a lot if money bc they took it out immediately. Was told to report them to FBI for internet fraud and practices. I just want my product. Will never order from them again!
With just a couple of clicks I could purchase whatever I need in better price. Shipping is quick and reached me before the scheduled date. This site gives me the freedom to determine the most affordable item which I should buy in a more convenient way!
I placed an order for Poi balls and was super excited, checked the website everyday and it always showed Order Placed but no shipping information. I emailed them and no response, three days later I posted to the Facebook Page went back and couldnt find my post. Reposted, refreshed the page, and the my post was already gone! I call customer service every day and get the same recording in regards to the customer service agents are all busy and to try again later. I do NOT suggest going through this company at all what so ever and I really wish I would have read reviews beforehand because now I'm out $23. I just wanted new Poi Balls for Okeechobee Music Festival.
Customer service is wonderful. Light up accessories are appealing and they offer discounts too. Coming to the clothing section, fabric is beautiful and fit is amazing. I wish to order more in the future!
Quality and materials are awesome. Cut is good and styling is excellent. I never had problems with sizing as I received all items in a perfect condition. Process is secured with quick delivery.
I just received my package! Seriously this company is beyond amazing! I've ordered many times from them and I am never disappointed in online experience to how fast their shipping is. Thank you thank you is all I have to say. This is exactly why I continue to shop from them!
Answer: Literally any other site will be more reliable
Answer: Hi, we are all in the same boat. Take whatever legal action you can. I'm doing my best to try to take them down, it makes me sick how they're taking advantage of all of us and screwing us over. Go to your bank, legal advisor, lawyer, anything. Call them out on social media. Call your credit card and submit a fraud claim. We have to work together to be noticed!
Rave clothing for kandi kids and festival fashionistas around the world! With a huge selection you'll find your complete rave outfit with all the LED gloves, hydration bags, pasties, booty shorts and accessories that you need to rage and recover.
Jocelyn, I'm so sorry for the inconvenience! You ordered a pair of leg wraps and bunny ears, the ears were marked out of stock with an ETA ship date of 4/07. The following Monday when the ears did not come in the shipping container you were refunded for them and your order was shipped that same day using tracking number 9400110200829367885395. I am very sorry for any confusion with that order!