RatedPeople

I have been on Rated People for over three years, it was never that good but it has got steadily worse(and consequently I rarely use it now and will leave as soon as my contract is up) here is just a couple of the reasons:

The prices for the job leads were expensive to begin with but now they are just crazy!

Previously they reimbursed you(under certain conditions) when the job lead was non existent, or you was unable to quote for some reason but now they will reimburse a maximum of 20% of your job leads over a 3 month period, so no matter how much you spent, or for whatever reason you are a claiming a refund you will not get 4 out of 5 of your refunds back, its infuriating, its like just giving money to rated people(which they obviously spend on their advertising campaigns and search engine optimizations experts.
Often the customer have just changed their mind about going ahead with the job, or the jobs already gone, or whatever, and there goes your £60 down the drain! Ring Rated people and they are just like robots spouting from a pre prepared list of statements and will not reimburse you under any circumstances.

The setup, by its very nature is a race to the bottom for us trades people, i.e.to get the job you have to go in cheap and often you do that knowing its the only chance of getting the job, to only not get the work because someone has gone in cheaper. When you take of rated Peoples fees, if you actually end up getting the job its peanuts for small jobs! And this is where the warning comes in for the customers - if a supposedly skilled, experienced and qualified tradesman with his own business(and all the extra expenses and hassle that entails) is doing the job for considerably less than the going rate there is a good chance the job will be rushed and cheap materials will be used - I have come across this many times.

Trades people do us all a favour and stay of this site, its like the UBER of trades - we will all end up earning a lot less with under worse conditions while the people at the top of the likes of rated people get rich of our hard work, and for doing what?!

THIS COMPANY DOES NOT VET/SCREEN ANYONE ON THEIR SITE OR DO ANY DUE DILIGENCE!
My elderly grandfather used this site to get a roofer and trusted that due to the name "rated people" and the fact they state that they "screen using Equifax and Action Fraud", that he would find a trusty tradesman... how very wrong he was! After being contacted by a company from the site, he was quoted a very low price and ended up getting scammed out of £7000, for a job that should have cost no more than £1000, and now they have "disappeared". "Rated" People have then said that they take no responsibility for this happening and are just an introductory platform, that is all! After doing a quick google search myself, the owner of said roofing company has been jailed TWICE for scamming elderly people out of thousands... I find it quite concerning that this had never been flagged on their apparent "screening process". Very helpful when trying to contact them, any communication is via email and no one will give us a call to help rectify the problem! I strongly recommended people use other platforms as this is just an advertising platform and that's it!

I contacted Ronan (Londonbridge Electricians) on Thu 30th June 2022, for the first time ever. He appeared friendly enough. When I explained that I needed some work done in my bathroom. He said take some images and email them over to me. I sent the requested photos to him, 3 hours later, at 8pm.
He responded the following day saying he could probably do the work early the following week (w/b 4th July). He quoted me £135, plus VAT. He failed to give a day or time. I emailed, Fri 1st July asking him whether he could do Mon 4th (all day) - Or, Tue 9am - 3pm. He did not respond until today (Mon 4th July) to say that he could do Tue 5th at 3pm. This is exactly when I said I would no longer be available. Ronan is a time waster! He wasted my time requesting me to take photos and send them to him and then he has messed me about over dates. I would not give this individual the time of day.

If you have TIME TO WASTE them perhaps he's worth trying. However, not if you have an urgent job that needs doing. HE IS NOT BOTHERED! He could have said he was busy, from the get go - but why would he GAME PLAYING is more fun! How sad?

Fraudulent company beware. Do not share your bank account details with them!

Took £42 3 times out of my account. Very very fraudulent

Please be really careful with Rated people I'm speaking from my own experience which was terrible.
I was on Rated people for 4-5 months with electrical trade and I've have won 0 jobs and in the same time with all my clients outside rated people I'm having none issues.

For example:
1. Most of the adverts/leads are fake
Uploading 2-3 times with same photos slightly different budget and description and normally lead should be uploaded just once and bought only 3 times from 3 different trades people.

2. On most advert you can't get in touch with the person they don't answer calls, text messages or emails
Or if they do and you agree to meet with them to create a quote 90% of the time they will cancel it on the last moment or stop answering your calls prior meeting.

So you are basically ending up with wasted own time and money for nothing in return.

Yes you have the option to ask for refund on unsuccessful jobs but this is limited and also any credit isn't available for use on the next month.

*****
I did contact rated people to get my account cancelled as I'm not happy at all with them services and they are refusing to cancel it stating that I've got 12 month contract with them which cannot be cancelled until is expired.

But I never signed a contract with them, never been told, or informed when applying that they work like that, all I've been told is that every month when I top up my account with credit I can use that credit to buy leads and if I don't have credit I simply cannot buy any leads same as pay as you go sim card.

So I've decided to mark my card as stolen in order to stop paying anymore to them (I couldn't just cancel the direct debit because they keep the information from your card in order to collect money from you every month)

And now they insist that I own them 500£ for not paying them. 4-5 months in row but when you don't pay you cannot use any of them services.
And basically they expect me to pay for nothing provided in return and threatening to transfer me to third party DEBT COLLECTORS.

So please be careful if you decide to choose rated people as they can create massive headache to you, thank you for reading my comment hopefully it's been some help.

The wrost company gives them money in the wind and it doesn't help, don't use this company you will waste your money on it

I employed sprayex through rated people dreadful company. Rated people didn't purplish my review kept spraytex ratings high