Raise

I bought a Starbucks gift card through the Raise app and attempted to transfer the balance to my personal Starbucks account. No dice: the Sbux gift card was registered to someone else. I called Raise and was told that the Raise website recommends against doing transfers. I didn't use the website, I said, I used the app. I asked them to refund my order. Nope. The fine print is on the website. Buyer beware, especially if you use the Raise app.

The actual gift cards are hit-or-missyou may get a full one, you may get an empty one. But the customer service is a joke. Noliterally. Amongst me and my friends, Raise customer service is a joke; we like to pass around the responses we get, and compare average wait times (right now around 1 month for a response). Do yourself a favor. Pay with cash or credit. Anything but Raise.

I bought a lot of cards doing a home remodel, one card I received I paid 300.00 it had. 30cents on it, so apparently they don't check all of the cards. Then I placed a large order they put it on hold, made me send in a picture of my ID, this is after I've been doing a lot with them? Now my order is on hold and I need to order my cabinets and I have no certificates. Placed on hold for a total of 1.5 hours, if youre willing to go through the hassle sure you'll save money but it is a headache

Customer service is awful. Very rude and unprofessional. Called around 7pm EST 3/14/19 and female said she was the only person in the department and no one else to speak to and then hung up on me and deactivated my account. All because I asked to change the phone number. She said I had another account? Wrong. Wouldn't listen to a word I said after she made that assumption and repeatedly cut me off when I tried to speak. I would not trust this company.

I sold a Starbucks gift card on Raise.com. It was a $20 gift card that I sold for $15.83. I tried to get my money (available funds), but couldn't without giving them my banking info. I try to be very careful with that type of info as these companies get hacked every 5 minutes or so, then we, the consumer, pays the price.To send me a check would have a $30 service charge which is more than I am supposed to get. They wouldn't let me exchange the money for a card, so I am just out the $15.83. It is not a fortune, but very aggravating nonetheless.

Spent $200 on an e card. Waited over 30 hrs, never received and email with the code, but yet they processed our Credit Card just fine. Filed a complaint. After another 20 hrs later they just canceled our transaction. "Your order was canceled" was what the emailed said. Really, that's it? We were going to buy a closet system from the Container Store and organize. Spent the whole weekend waiting for a ecard. Wish I would have skipped trying to buy from raise.com. The money I would have saved wasn't worth the trouble and waiting. Customer Service didn't even try to apologize or give us a discount off a different card. Wouldn't recommend unless you like to waste your time.

Would not pay me over a technicality. Kept my money. No way to contact them but through email, which no one reply's. Lost 48 bucks. Scammers. Do not sign up

I ordered a gift card while on holiday; it took me a while to clean up all of my mail and I finally realized that I hadn't received the gift card... before I had a chance to contact raise.com to ask about it, they had already noticed that the card hadn't been sent and issued the refund. WOW! I feel more confident that they have their act together and are working to make sure customers aren't ripped off... unlike giftcardspread which sold me a card which was used by someone else; even after I sent them the info about where and WHO used the card, they never answered my emails or investigated. Grrrrr. Use someone you can trust! - raise.com

Couldn't have asked for more from raise. I ordered an express online giftcard for a ten percent discount. I expected for the giftcard to be automatic after I paid with my PayPal account, but they placed a hold on it. I didn't know that they sometimes do this for first orders. I contacted raise through a webchat with with Wilhelmina and everything was resolved within a matter of a couple of minutes. I just had to log back into my account to refresh. Haha
It was a pleasure using raise. I'll be recommending it to friends.

As a regular customer of RAISE, I was surprised to encounter an issue which was NOT their fault.
Lee went above & beyond my expectations in both remedying the issue
PLUS
She personally assisted in the transaction which replaced the problematic card.
HATS OFF and a very sincere "THANK YOU LEE"... you really did make my day.
If I were there I'd give you a big hug of appreciation.
Gratefully,
Mac

This is a scam, buyers beware! Sellers are 3rd party scam artists that buy gift cards, put them up for sale then deactivate them. These are not ordinary gifts cards. There's a lot of bad possibilities for buyers. I would strongly advise to stay away from these types of companies. Raise is the middle man, I called them right away when I couldn't use my gift card at Olive Garden on March 1 2016 and they said sorry but we can't help you your past the 100 day guarantee we have. So I called Darden gift card company, which they advised not to buy from raise because this scam happens a lot. They said I had used $27 on October 26 2015 then on December 30 2015 the card was deactivated due to a billing issue!

This is the first review I have ever made for a company. I purchased 3 gift cards from Raise. 1 worked; 1 didn't and they refunded me and 1 card I never received & IT WAS ELECTRONIC! I spend $300 on it September '15. It is now January '16 and I still haven't been refunded. I've gone back and forth with customer service over 9 times. Every email is at least a 3 to 4 day response. Their phone lines are also filled most likely due to other customer service problems. STAY AWAY FOR THIS COMPANY

Kohls would not redeem egift card and the Petco gift card I got was actually a merchandise card that needs a pin number after it is swiped. Customer service was friendly but couldn't resolve either problem and referred my case to research team, said it would take 3 to 5 days to get answer. Great, that's what they said the first time I called 5 days ago.
UPDATE: Raise refunded the money on the closed Kohl's card and it was my error on the Petco card(merchandise card cashier swipes) Good job Raise. Changed review to 5 stars