Raise

Long time Raise customer very discouraged with their so-called customer service for ZERO balance gift card received.
Long time Raise customer with little to no problems. Recently purchased a gift card and tried to use it. ZERO balance! Cannot speak to anyone at Raise and their online help is useless. Entered my information twice with no response to either request for a refund. Is Raise going out of business? Why no reply?

Raise has been an awesome partner to work with. I buy gift cards for my business and raise.com is always super responsive in the rare occasions I have any issues at all with gift cards. If there is ever an issue with an order they are quick to act and make it right.

I spent $864.12 to buy 3 gift cards last year in one order, I check the balance immediately after I got these gift cards, and they are all correct. I use one of them during the 1st year, no problem. But when I use the other 2 cards last week, they are not working, and system show $0 balance now, but it cost me $568.88. Because it had been a year I was told they can't do anything except offer me $10 account credit. After I request to talk to their supervisor, the supervisor told me they could do nothing but offer me $50 account credit. "Very great" for such "good offer", it just like a big joke to me. I will never purchase from Raise.com anymore. I hope I read these 1 star rating before, so I could warm myself not purchase from them. I wish more and more people can read my review before you make the same mistake as me. Don't believe this website, the lost from this website is much more than the saves you earned.

I would be a solid and continue shopper on Raise but having to manage and maintain a balances thatmight or might not be there is unacceptable as they sometimes seem to completely disappear from one day to the other. So I can give them as gifts and I'm not always sure that is a balance left so I always have to bring extra credit cards or cash to cover just in case. The raise support team has been great at refunding me my missing $$ but it is something I just don't want to even consider being a possibility when purchasing gift cards.

They are a rip off company! I had to call my charge card & cancel all my raise gift cards because they could not tell me which gift card was the last one I could not get to on my new phone. 7 phone calls & multiple emails to the ad customer service & all I needed was a crazy activation code & their problem could have been resolved. Stupid idiots. A elementary kid on a computer could have solved that problem. Don't know the order number because they can't get me to it. I would run as fast as you can.

Spent and hour and a half on the phone today, after having all of my lowes cards denied in store. Boy was I upset today, it was so upsetting! But then, I called and was assisted by Naevia who not only fixed my problem, but was so calm and kind that my aggravation quickly went away.
She was so helpful! Of all 6 calls I've made recently she's is without a doubt my favorite rep and a shining star at Raise!
Thank you Naevia, while you may never see this you'll never know how much your kindness and knowledge of your job made my life easier!

I purchased a $500 gift card through raise which turned out to be inactive when I used it. I've trying to get in touch with customer support and have sent them multiple messages but haven't got any response. They don't even have any phone customer support. I wouldn't recommend this site at all.

I've had multiple bad experiences with Raise. The first time they gave me a refund for my gift card because it didn't work, so I gave them an extra chance. This time I bought a gift card labeled as "delivered to your wallet" (meaning it gets sent to your phone for immediate use). I read ALL the fine print shown and then bought it. I go to use it 5 mins later and only THEN does it tell me that this gift card has to be printed out to use! I was clearly ticked - I had to go ahead and pay without my gift card - and then asked for a refund. They're claiming I "misunderstood" the use of the card so it's my fault and they won't give me my money back. No misunderstanding here! They did a bait and switch! Con artists. I have NO respect for this company and will never use them again!

Sorry to be corny but it's true. Its nice to hear a pleasant voice from customer service that delivers patience and assurance. I am terrified that in this buying process, cards will be lost and I will look like a thief asking for credits. Fawn was very explanitive and comforting in educating me to understand how your investigative process works. I needed to know you had ways to verify any claims I have so that I remain a good honest customer.
She's a good girl... keep her and while you're at it... give her a "RAISE!". No pun intended.

I purchased a lot of e-cards from Raise in the last year or two. I didn't have the need to use all the cards within 100 days. Most of my cards are now invalid. The merchants are either out of business or no longer accepts e-gift cards! I called Raise and spoke with several reps, including the manager. They all told me the same thing... it's passed 100 days and they won't give me a refund. With all the merchant e-gift cards that I purchased on Raise, I spent over $1,500! A few of them are still valid, but the majority of the merchants, I cannot use the e-cards!
Save your hard earned money and don't use Raise. You're better off clipping coupons. In the end, they'll take your money and never look back!

I had purchased twenty $100 Ebay gift cards at one time. When I went to use them three of them had no value. I contacted Raise.com on 2/6/2016 about the issue and there customer service rep, Angel stated that I would have either a refund or replacement cards within two days. On 2/9/2016 I got an email from someone named Spencer which stated it would take between 10 to 14 business days. I've spoken with customer service reps three times and a supervisor once about the issue and they always tell me that they need to call Ebay. Its now 3/6/2016 and I still don't have a response. It doesn't take an expert to figure out that their ripping me off and have no intention of reimbursing for the bad gift cards.