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I spent $864.12 to buy 3 gift cards last year in one order, I check the balance immediately after I got these gift cards, and they are all correct. I use one of them during the 1st year, no problem. But when I use the other 2 cards last week, they are not working, and system show $0 balance now, but it cost me $568.88. Because it had been a year I was told they can't do anything except offer me $10 account credit. After I request to talk to their supervisor, the supervisor told me they could do nothing but offer me $50 account credit. "Very great" for such "good offer", it just like a big joke to me. I will never purchase from Raise.com anymore. I hope I read these 1 star rating before, so I could warm myself not purchase from them. I wish more and more people can read my review before you make the same mistake as me. Don't believe this website, the lost from this website is much more than the saves you earned.
Hongmei W.'s review of Raise earned 3 Very Helpful votes
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Hi there, first and foremost, we’d like to apologize for any troubles that this experience has caused you. At the time of this purchase, our Guarantee was in place to protect your purchase for 100 days. We recently extended the Raise Guarantee to 1 Year this past January. Unfortunately, even when applying the new policy to this order, these cards were outside of our Guarantee and we are unable to provide a refund at this time. If a card that is purchased within our Guarantee shows up as invalid or inaccurate balance, we are always more than happy to resolve the issue right away. We understand this has not led to a favorable experience and our Member Services Supervisor has reached out to you via email with a bit more detail and hoping to find a different resolution. Please feel free to respond directly to us or that email if you have any further questions or concerns.