I had ordered a physical gift card on 12/14/16 as a Christmas gift, shipping directly to my nephew. It never arrived. When I asked Raise.com to check on it, they graciously offered to refund my account for the amount I spent, without me even asking them to do so.
I've been a loyal customer of Raise.com for a couple years. I've promoted them to many people. I only wish they offered a higher threshold on all shop.com orders.