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Corporate Values


R43DS.org has a consumer rating of 2.2 stars from 106 reviews indicating that most consumers are generally dissatisfied with their purchases. R43DS.org also ranks 10th among Video Game Accessories sites.

  • Service
  • Shipping
  • Returns
Positive reviews (last 12 months): 16.7%
View ratings trends
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What reviewers want you to know

Positive highlights

  • Answered all of my messages quickly (and I sent one probably every 3 days or so) and had great customer service.
  • His cards were shipped 3 days after he ordered, and mine were sent 4 days after I ordered, and mind came in sooner.

Critical highlights

  • Their brazen lack of customer service is appalling!
  • 2 weeks went by and I have not had any information whatsoever.
How would you rate R43DS.org?
Top Positive Review

“Very pleased”

Isaac L.

After reading many bad reviews I was sceptical, especially when it was a buy one get one free deal. They were slow to ship and accept payment, but overall was delivered in about two weeks for a VERY good deal. Great product!

See positive reviews
Top Critical Review

“Charged my card immediately, never shipped product”

Bart S.

Avoid them -- it looks like a scam. They charged my card immediately, then never sent the product. Four times trying to contact them, they responded only three times, very slowly, with the same canned BS message about how they've had problems, but everything is OK now and they'll be shipping in two weeks. I had to challenge the charge, they did not dispute the chargeback with Visa.

See critical reviews

Reviews (106)




Reviews that mention popular keywords

customer service (9) 2 weeks (5) order (69) not buy (5) 3 days (4) 4 days (5) 5 stars (3) 24 hours (3) 3 weeks (4) credit card company (3) awaiting shipment (15) package (16)
1 review
1 helpful vote
July 14th, 2020
Avoid them -- it looks like a scam. They charged my card immediately, then never sent the product. Four times trying to contact them, they responded only three times, very slowly, with the same canned BS message about how they've had problems, but everything is OK now and they'll be shipping in two weeks. I had to challenge the charge, they did not dispute the chargeback with Visa.
0 reviews
0 helpful votes
August 29th, 2020
You know... you can have problems in any company, the thing that makes you different is the way you solve it.
I purchased from them 6months ago 3 items they never shipped, i send 20 emails, they answer 3 times:
We are looking forward bla bla bla we will reship bla bla,

I asked them several times: if you dont have the item, refund me the money is very simple... no answer.

So the procedure is to contact with your bank, or card company(visa, master...)
1 review
2 helpful votes
June 13th, 2020
They charged my card immediately. Two attempts to contact them resulted in two identical canned messages promising to ship right away. After a month passed, I had to contest the original charge with Visa to get a refund. Avoid this vendor.
1 review
3 helpful votes
July 9th, 2020
Ordered my stuff several weeks ago and I have written them everyway imaginable. THEY WILL NOT REPLY. Is appalling and insulting! DO NOT BUY FROM OR YOU WILL BE SORRY!
1 review
4 helpful votes
May 24th, 2019
I ordered the card but never received it. I tried to communicate with them but it was not pleasant. They said they have send another card to me but never received it and I tried reaching out again and never get back to me nor giving me a refund. AVOID AT ALL COST
1 review
3 helpful votes
April 1st, 2019
Dont bother.
I've been waiting 2 months. Communication is poor.
I didn't get my item.

Items are not sent tracked/recorded.
Just flush your money down the toilet instead.
1 review
1 helpful vote
February 1st, 2019
Never received the card after almost 3 month!

I`ve contact them 1 month after the purchase and they said that they will send me the card. 2 month after the purchase I`ve contact them again and they said the same thing. And now its almost 3 month since the purchase and nothing!

Don`t buy they will steal your money!
1 review
0 helpful votes
March 27th, 2019
So far I have waited 3 weeks for a product that the site claims should arrive in 5-10 days. It took 2 weeks before they even updated it to shipping and then claimed they waited 5-10 days to ship it because they were waiting to ship a newer product. If ordered the old product, then send me the old product. This is how business is conducted. It sounds more to me like they ran out of caeds or simply forgot my order. Either way, no need for radical stories, just tell me you forgot to ship it or ran out. I will give them 3 more weeks as others have suggested then call the bank to get my money if it does not arrive. Exactly 6 weeks. Not a day later.
1 review
5 helpful votes
February 22nd, 2016
Complete scam. Took them 24 hours to manually process my payment and after 2 plus weeks still awaiting shipment. Messaged them 6 times over the last two weeks with not one singe response. Finally filed fraudulent claims against them with my bank to get my money back. Be sure to report them and press charges if you can. Stay away from them. If you want to lose your money than just throw it in the garbage as you will not receive anything from them.
1 review
8 helpful votes
February 23rd, 2016
Their brazen lack of customer service is appalling! After multiple messages with no reply and waiting for more than two weeks after my payment was successfully processed and my order marked as "Awaiting Shipment", I will be filing fraudulent charges against this scum. I wish I'd found this review site before I found their ungodly excuse of a business.
1 review
0 helpful votes
November 13th, 2018
This company provide little to no contact unless you threaten them with the credit card company. I purchased a Stargate 3DS for my son, it didn't come and I had no emails from them for 3 weeks so I contacted them, 4 weeks after the original purchase they tell me they sent it already but there is no proof of that, no tracking etc... They then say in the same day they have sent it again. It took another month to arrive in the UK, yes that's right this company are in China and you will get charged import duty on this purchase which for me was £12.25. The service has been terrible, they get back to me 3 or 4 days after I email and they don't apologise or even admit that they didn't even send the original parcel. I would say contrary to other reviews that this company is a scam. They do not mention that they are based in China on their website and furthermore it feels like you are ordering either from Europe or even the UK. I would definitely never order again from them and I would also warn anyone else off them. Truly terrible customer service.

Tip for consumers: Don't order from this company, it's it's likely you will lose your money or incur an import fee.

1 review
0 helpful votes
March 6th, 2017
$#*! THem, they never reply wtf don't buy
Please don't waste your time or money on this website... after I paid... it says "awaiting payment " for hours... someone please help?
1 review
0 helpful votes
August 27th, 2016
Experienced sucked erased my sign in so i can't review my order status. Den of theives and liars. Stay away
1 review
2 helpful votes
September 23rd, 2015
It took three months to receive the order via Canada post with the shipping address also being in Canada. Normally this should take three days.

I tried contacting them and didn't receive a response outside of the first week or two. The week after it shipped they finally replied to my requests.

From my own experiences? Worst. Service. Ever.
1 review
0 helpful votes
September 1st, 2016
I ordered a product in June - it's now September and I have not received my product. Absolutely outrageous - do not purchase from this website!
2 reviews
2 helpful votes
September 1st, 2017
How long does it take before payment is finally received? I've ordered from other sites and payment is received within 2 minutes!
1 review
6 helpful votes
April 4th, 2016
Ordered a card on March 3 2016 and it is still marked as awaiting shipment as of today (April 5 2016). I sent a few emails and messages to them and haven't got a single reply thus far. Their complete lack of customer service is simply disgraceful.
1 review
3 helpful votes
October 4th, 2015
All their logos have been ripped off and cropped into the picture to "SEEM LEGIT" They are not legit. Responded to days late emails saying a new version was being updated and they'd send it straight after it was done. Nothing came and no message.
A majority of people posting have not received their items, they are quick to steal your money and the service they provide (If they even have one) is really not worth your money.
1 review
3 helpful votes
January 17th, 2016
No correspondence, no phone number to call, no replies to emails. This has to be the worst company ever! Do NOT do business with them they will keep your money and you never get your order... and certainly no response to wanting to cancel your order or get a refund.

Horrible and without honor or respect.
1 review
1 helpful vote
February 2nd, 2014
Wish I could give this site NO stars. Paid for the product. It never arrived but they took my money fast enough. Sent dozens of emails and they have never replied even though I threatened to report them to the Federal Trade Commission... still nothing. I don't even know how to get my money back I mean, how do you argue with a company that wont talk to you?
1 review
2 helpful votes
March 13th, 2015
After inquiring about why the status of my order was "pending", recieved an email similar to the other reviewers about how a "problem" held up the shipping of my R4. A month later and my R4 was still not delivered. I then sent some emails about the status of my order and did not recieve any back. At that point I went to my credit union and disputed their charge.

A total scam.
1 review
4 helpful votes
March 19th, 2014
Update: 1 year and 3 months later - still NO product, still NO reply to emails. Tried to contact the bank 3 months after purchase; the bank would not give a refund because this site fought against it. Stay Away!

Same issues as everyone else, no product, no replies to emails. Contacting bank for a refund.

***Do not be fooled by the positive reviews, they are fake, look into these fake reviewers and it becomes obvious.
1 review
3 helpful votes
March 15th, 2016
I bought an R4 3DS and its been awaiting shipment forever i emailed them 2 times and i haven't received any reply back. So anyone reading this dont buy from this site they dont reply or send you the items purchased
1 review
2 helpful votes
December 7th, 2015
Same as me. I made a purchase Oct 20th and I never received the item. I have sent more than 10 emails and no reply back. DO NOT BUY FROM THEM! Disgusting company. I will make sure to spread the word.
1 review
7 helpful votes
February 6th, 2016
Let me tell you my whole story.

I purchased the r4gold on October 3,2015. I gave them updates for ten days and twenty one days out. I let them know I have not received my package and asked for updates.

They replied to me; now, I was courteous to them. I was sure I was never getting it until one day in January they replied (without me asking for more info) saying that they were going to send it out again.

My question at that time was: if they were a scam, why bother to contact me months later when I showed no signs of fighting to get my money back? I had written them off as a scam at the time.

Lo and behold I finally receive it today, February 6 2016.

They said they are based out of Canada, but it is clear they work with a dealer in China, or lying completely. The package was from China.

I almost feel I got mine because I did nothing to antagonize them. Of course this is no way to do busieness; people are frustrated. And I wonder if people dont get their packages from calling them out. They don't have the supply in Canada at all.
I will also say that the version I got is not the one I purchased. I got a plain looking r4 that does mention its from 2016. At this point, knowing it cost me 23 dollars, I am satisfied. I got something instead of nothing.

My review is only to help those who have purchased before checking them out. There is hope. Otherwise? Please stay clear of them. Guaranteeing 21 business days and taking 2 months to give anyone any kind of update is inconsiderable and not the way you should do business. Also, not giving the item purchased is just wrong.

I just hope mine works.

Q&A (9)


I bombarded them with emails but they did respond. They send the chip from overseas and sometimes they get held up in customs but they did keep responding and even stated if I didn't receive my chip by a certain date they would track it themselves and also send out another chip. I received it as stated and was very pleased with my chip. This chip is no longer available in the US so it comes from Hong Kong that is why it takes so long plus they have a parent company callediComBuy. I texted with a representative named Jim and it was R43DS.org

By Jamie C.
See more answers (4)

I ordered some things from them over 3 or 4 months ago. After all these false claims of sending it it eventually came from china. We got the bank involved at one point. They have some of the worst customer service I've ever experienced and they gave every excuse you could imagine of why they don't answer. You can go to the bank and they will get your money back for you if you don't think you'll receive the item. But maybe you will get lucky like I did and they'll eventually send it.

By John H.
See more answers (2)

Although they say local and they do have small offices in other places, it actually ships from China.

By Hans N.

I don't know mate, I'm waiting 3 weeks too.

By Andrei T.

I ordered from the. Org site at least 6 months ago, and never received the item. I chased them several times and with no luck, despite them responding to cite production problems. It's a lost cause, try and claim the money back from your credit card.

By Franziska V.

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About the business

The official R4 3DS online store! Buy 2 Get 1 Free! We Ship Only The Genuine R4 3DS & R4i 3DS cards for the Nintendo 3DS system. Shipping World Wide!

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