I ordered on June 18 and finally got my package on Sept 8. I feel that these people will indeed ship your products, but don't expect to be updated or replied to in the mean time. If you are in a hurry, don't bother. I suspect that once Covid 19 is less of a threat, this process will speed up. Now that I know that they will eventually get around to shipping, I might go ahead and order more stuff. In the mean time, I didn't actually get what I ordered, but I feel they were at least trying to make it up to me. Pictured is what I received in the mail.