Quicken LoansReviews 46

The message I received from Quicken Loans was that we will not give you any information on loans unless you give us all your personal information. No, we will not tell you how VA loans work, how a second mortgage might be leveraged, down payments for top tier credit scores, etc.

I highly recommend going with a local lender (e.g. Credit union) as they have no incentive to provide good customer service due to their size and control of the market.

HORRIBLE! Quicken Loans screwed up EVERYTHING! The most egregious issue is they collected funds that were to be held in escrow for taxes but failed to pay the taxes. I found out when I received a notice of delinquency and that's when Quicken told me they reduced my closing costs and I was supposed to pay my taxes directly. They said "sorry" for NOT telling me this and for having to increase my monthly payments by $257 to make up the shortage. Fortunately, I can shift some things to make the payment but what if, like many people, I couldn't afford it? Absolutely SHAMEFUL!

Other than arranging for a mandatory $1,100 appraisal of my property, the closing process was fine. Some months later, Quicken flipped the mortgage to Mr. Cooper and the nightmare began. First, the loan flipped on August 1st but wasn't picked up by Mr. Cooper until August 3rd 2022. Yet, my automatic payment was CANCELLED for August 1st. I received a letter dated August 11 from Mr. Cooper directing me to their website to make payments. On the same day I received the letter, I did so and set up automatic payment. The website was bad in many ways, but I finally manually entered all the new account information which had not been prepopulated and enrolled in automatic payments. I entered the routing number, account number etc. into the system. Then Mr. Cooper CANCELLED my autopayment because it said I was behind in my payments. I couldn't establish autopay until I was current. I used their website to make a one time payment, re-entering all the banking information. I set up the payment for September 12, but Mr. Cooper changed the date to October 10! I then went to the website a third time and changed the payment again... still hasn't gone through. Four phone calls later, I still haven't got it solved. There is actually more, but, trust me, you don't want to hear it. I would never choose Rocket Mortgage again because they work with the worst. The process for informing Rocket Mortgage of this follow up was difficult... lots of phone transfers and hold time.

I first contacted quicken loans eight years ago and was told they can get me a 1.9 percent loan since my credit Wes so impeccable and I didn't owe anyone anything, and it was going to be a 10 year loan, but when it was said and done it was a 11 year loan for 3.4 percent, I did the math and they ripped me off for about 12,000 dollars and every year the loan gets more expensive so I had to pool all my money and pay this loan off asap! After owning the house for 21 years my payoff was still 53,000. I bought the house in 94 for 85,000. Someone needs to stop quicken loans!

The responses continue to be passive and does not take actual responsibility for the rebate I asked for and was promised on my intial call.

The closing credit that the representative keeps bringing up doesn't actually reflect any type of rebate but actual compensation for an issue Rocket Mortgage created. The credit at closing was due to the horrendous handling of my entire loan and home buying process. At no point was it told to me, expressed or given to me in writing that this credit was in liue of any additional rebate that was previously promised to be at the beginning of this home buying process

The response is a lie and in no way was that credit due to anything but to cover what all they created as a horrible experience.

For the "so called" above normal credit, it was due to their above poor handling of my buying process. It was the minimum they could have done, especially since the fact they violated VA, FHA and general actual good faith that is expected from a company that is supposed to be a go to in home loans.

The so called Resolution Team remain to give blanketed statements and completely leave out what the actual closing credit ACTUALLY was for.

I remain completely unsatisfied and as I previously stated, this resolution reps completely in any way outline or give knowledge to the level of issues that this process entailed. Since NO ONE ever outlined that credit was in lieu of any additional rebates or promises. I will continue to do my best to hold Rocket Mortgage accountable for their lies, blatant incompetence and these so called Resolution Team pretending to address an actual customers complaint with detailed emails and coorespondance exist on the above between Rocket Mortgage EVER stating a closing credit was given for anything else besides the out of pocket money I paid and the horrible experience in my home buying promise.

We refinanced in 2020 when rates were low. An agent started harassing us in May and blew up my phone and my husbands. We are not interested in refinancing to a higher rate but somehow the agent tricked him into running both our credit reports lowering our credit scores. The deceiver agent would use the words let's do a credit review to my husband and tricked him to running a new one. I called and complained and all they could tell me was that my husband should have known better. I told them to remove our numbers and never to call us again. I can't wait to move my mortgage when the rates get better again. These people are criminals.

Went with quicken over another bank that offered the same rates. What a mistake that was. They immediately sold the loan within 3 months. Had to set up auto pay again. They didn't notify me that it got sold. So I ended up getting late fees and having to spend hours on the phone getting the payments that went to quicken resolved. Then they never sent me my tax statements at the end of the year. Had to spend another hour on the phone with them to get that. I've now had my loan sold for the fourth time in two years. So I'm going to have to deal with this again. To make a long story short go with a regular bank that will keep the loan. Haven't been this annoyed in a long time

Get ready for a million phone calls, a million emails a day, can't spam them, can't junk folder them, can't write a review on their own website, don't even type their name into google or you will be sorry!

I told them what I needed, cash out for remodeling and they changed the terms on the loan last minute and I ended up with almost nothing on my cash out in my refinance. I WILL NEVER DO BUSINESS WITH THEM AGAIN. They are the worst. Don't bother doing business with them.

Terrible. Delayed our closing because they didn't get all the paperwork done in time. They kept asking for more paperwork and our closing was delayed then we had to pay for storage units, extra moving expenses, hotels, etc. And they said they would cover this and then didn't. I will never use them again. They also delayed another friend of mine by doing the same thing. Then when they finally called back about reimbursing us they wouldn't cover what they said they would and now we're out over $1,000 because they screwed up. Then they have our address on file incorrectly, but can send a bill in the mail to the correct address. Terrible organization and unprofessional company to work with. Would not recommend.

GOOD COMPANY. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Loan went thru successfully & we are... I am impressed with the customer service they solved my query within 1 working day.

Called quicken loan and talk to Sunny Beydoun to get a pre approval. Talked to Sunny on Thursday 5-13-21. Sunny said to call him back in 30 minutes with all info to get pre approve. Sunny gave me his cell phone numbers. I called back 30 minutes later, and Sunny said he is at his nephew birthday and he will call me the next day. The next day i got no call, when i reach out to him he said he call my gf, then we decide that the next morning 5/15/21 i would wake up at 7am pst to get pre approve since Sunny is in Michigan which will be 10am est for him. The next day i woke up and call Sunny at 7am pst he said he can; t give me a pre approval until 9 am pst becasue quicken loan only o pre approval after 9am. I asked Sunny if i wanted a pre approval at 8am i cannot get it? He said i can. I said i would work with a another loan originator in my time zone. Such horrible customer service

It took me 5 calls over 2 weeks to get an answer to 1 question, after receiving 5 different responses. Seems if a borrower files for BK PROTECTION (Mine was strictly due to Covid) Quicken refuses to update any loan information to any of the credit bureaus. I never missed any mortgage payments and all payments were on time, some as much as 3 weeks early and my home was not part of my BK. Seems like I'm locked in to Quicken whether I like it or not so their the only ones with access to my conventional loan and payments.

I'll figure a way around this, but beware!

They lied to me. You should go online and check out the complaints before you call them. I gave them my routing numbers and account numbers to make a payment, but their policy uses the numbers when you began the loan. They screwed up and did not use the numbers I gave. They should have done as instructed. I couldn't have been more clear to them. They will lie right to your face.

Use a burner phone &/or create "disposable" email address. I cancelled mortgage loan application & they still call 5 months later despite being told repeatedly to STOP!