I don't know where to start. I applied online 7/31/2020 and uploaded all of the documentation required. On 8/3/20 I reached out to find out "what next". Received a reply that Loan Officer would be in touch. They e-mailed me and asked for my credit card (needed for when the appraisal would be ordered) and a few other odds and ends. They sent me a quote and part of the quote indicated we'd close in 4 weeks. Then they e-mailed me to upload this and that and I realized, wait, I already did all of this. They found it. This back and forth and repeat went on for 2 weeks - asking me to DocuSign things I'd already signed, submit things I'd already submitted - but I complied anyway. Resigned, resubmitted. Whatever they asked - just let's get moving, right?!? They had the appraiser contact me - scheduled to take time from work, met with him and then for over a week, I asked if the report had come back. But then, shortly after, another appraiser started calling me from the same company trying to schedule an appraisal. What? I e-mailed my contact person - got apologies - no, must have been an accidental overbooking, so sorry etc. Then I received another quote and by this point my bank statements were stale and I had to upload updates. Things went back and forth and back and forth (with you never knew who because they have lots of cooks in the kitchen!) and then on 8/27 ( after numerous (and I have them for proof) e-mails repeating that the constant calls for an appraisal were an oversight), I was told: oh, they finally found out that only the first half of the appraisal was done and they needed to come back. What? Well, 8/27 was a Thursday, the appraisal was NOT done so, clearly no one was going to close anything by 9/3/20 or 4 weeks... Well that was enough for me. I'd had it. I explained to the lady that there was way to much confusion going on on their end to make me comfortable and I was going to use someone else. Thank you. Goodbye. Now, so you have history, I have an 800 credit score, my house is valued at $1,000,000 (plus) with an outstanding mortgage balance of $107,000.00... $900,000 in equity to be clear. I have a full time job and no other debt. What's the problem? Well now the problem is, the charge for the partial appraisal is on my credit card statement and the credit card company tells me I cannot dispute the charge because I did not opt out in time. Excuse me? There was nothing to opt out of... I had nothing from these people. Quicken Loans gets an "F" in my book as does their "sub" company Loan Pronto. If you go with them, best of luck, but please note, you may join the lone wolf pack and not have a 5 star experience as most seem to have. And the cost? Lots of time, aggravation and MONEY!