Quicken Loans

GOOD COMPANY. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

You will NOT be working with a single person, its a group, and none communicate wih the other. I have one mortgage through Quicken- they did the same thing losing documents, not talking with one another within the group and waiting until the day prior to get everything together. THIS time, my husband thought it was a "fluke" that things had gone so terribly the first time and wanted to give Quicken another try. We had an offer in on a home in February, it is middle of March and the company is STILL asking for the same information we have already sent them. WORST part of all, NONE of the employees have common sense. Example: we were asked for a copy of our mortgage payments- ARE YOU KIDDING ME? Did we not say our other mortgage is through Quicken? How is it is possible that you would not have the information? My husband sent the information requested, basically copying and pasting from the QUICKEN loans account! I have now gone through three different people, all asking for different things. ALL seemingly having us start all over in the process, we aren't any closer to our closing date of April 9! This is truly one of the most incomptent companies. We have had 4 homes, all with different lenders. ITS not a fluke, Quicken is terrible!

The responses continue to be passive and does not take actual responsibility for the rebate I asked for and was promised on my intial call.

The closing credit that the representative keeps bringing up doesn't actually reflect any type of rebate but actual compensation for an issue Rocket Mortgage created. The credit at closing was due to the horrendous handling of my entire loan and home buying process. At no point was it told to me, expressed or given to me in writing that this credit was in liue of any additional rebate that was previously promised to be at the beginning of this home buying process

The response is a lie and in no way was that credit due to anything but to cover what all they created as a horrible experience.

For the "so called" above normal credit, it was due to their above poor handling of my buying process. It was the minimum they could have done, especially since the fact they violated VA, FHA and general actual good faith that is expected from a company that is supposed to be a go to in home loans.

The so called Resolution Team remain to give blanketed statements and completely leave out what the actual closing credit ACTUALLY was for.

I remain completely unsatisfied and as I previously stated, this resolution reps completely in any way outline or give knowledge to the level of issues that this process entailed. Since NO ONE ever outlined that credit was in lieu of any additional rebates or promises. I will continue to do my best to hold Rocket Mortgage accountable for their lies, blatant incompetence and these so called Resolution Team pretending to address an actual customers complaint with detailed emails and coorespondance exist on the above between Rocket Mortgage EVER stating a closing credit was given for anything else besides the out of pocket money I paid and the horrible experience in my home buying promise.

I'm a 28 year Marine Combat Veteran with Purple Heart. About two years ago I refinanced my home with Quicken Loans and one of the things I pointed out was that I wanted to pay my own Homeowners Insurance. My reason for this was, when I was in another loan the mortgage company kept telling me at the end of the year my Escrow account was short. I discussed this with a Realtor friend of mind and was told to pay my own Homeowners Insurance, this would end my Escrow shortages. I posed this to the agent I was working with when refinancing with Quicken Loan and was told that stating out I would have to let them pay my Homeowners Insurance. However, after a year I could start paying my Homeowners Insurance myself. Here it is two years later and this year the same as last year i receive a notice that my Escrow account had a shortage. After speaking with a so-called team representative about my taking over my Homeowners Insurance payment, she gives me a lot of mortgage "garbage" which basically meant that I couldn't. I see this as a Bait and Switch con game Quicken loans play with people in order to increase your mortgage payment each year. I truly HATE company like this who preys on Veterans... or prey on any one for that fact. There should be a law against mortgage company's doing this, but because of their size and money they will always win out. No one to protect the consumer. I will alert the BBB about this scam. Please, if you are a Veteran stay clear of Quicken Loans. As one reviewer said - they are not military friendly. I will do everything I can to expose them so that people will not get caught up in all their hype about being the "best" mortgage company out there. Believe me, they are "BLOOD-SUCKERS! This is a REAL review from a REAL military veteran who suffers from PTSD!