• Quicken Loans

Quicken Loans

Overview

Quicken Loans has a rating of 1.89 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Quicken Loans most frequently mention customer service, and rocket mortgage problems. Quicken Loans ranks 82nd among Mortgages sites.

  • Service
    11
  • Value
    9
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate Quicken Loans?
Top Positive Review

“GOOD COMPANY”

Freddie L.
9/30/21

GOOD COMPANY. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Top Critical Review

“Aggressive and unhelpful agents”

Tom S.
3/28/23

The message I received from Quicken Loans was that we will not give you any information on loans unless you give us all your personal information. No, we will not tell you how VA loans work, how a second mortgage might be leveraged, down payments for top tier credit scores, etc. I highly recommend going with a local lender (e.g. Credit union) as they have no incentive to provide good customer service due to their size and control of the market.

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user susanl68
104 reviews
439 helpful votes
May 16th, 2020

Who advertises market rate interest, then after you've given them your confidential financial and personal information, finally discloses the truth which is they charge 3-4 points for a loan, thereby making the loan double the cost, and when you say 'no thanks', they refuse to delete your private, confidential information, selling it to identity thieves. Quicken Loans violates federal and state laws everywhere. They don't bother to get licensing in the states where they advertise. The location of their offices are a secret. They also claim 24/7 service, but you sit on a phone for 3.5 hours before anyone answers the phone when you need help. The law requires they delete your personal information, but they refuse to do that. Law breakers. Thieves. Scam Artists. They literally lied over and over.

Tip for consumers:
Do not work with Quicken Loans ever. They lie and their rates are not market.

Products used:
After finally getting the facts, couldn't use any of their products. They claim J.D. Powers has made them #1, but if that is so, and I couldn't get proof of that from J.D. Powers, then J.D. Powers is worthless.

Service
Value
Quality
Thumbnail of user davisb71
1 review
0 helpful votes
September 6th, 2022

I first contacted quicken loans eight years ago and was told they can get me a 1.9 percent loan since my credit Wes so impeccable and I didn't owe anyone anything, and it was going to be a 10 year loan, but when it was said and done it was a 11 year loan for 3.4 percent, I did the math and they ripped me off for about 12,000 dollars and every year the loan gets more expensive so I had to pool all my money and pay this loan off asap! After owning the house for 21 years my payoff was still 53,000. I bought the house in 94 for 85,000. Someone needs to stop quicken loans!

Tip for consumers:
Be honest

Products used:
Mortgage

Service
Value
Quality
Thumbnail of user johne1479
1 review
4 helpful votes
May 1st, 2021

It took me 5 calls over 2 weeks to get an answer to 1 question, after receiving 5 different responses. Seems if a borrower files for BK PROTECTION (Mine was strictly due to Covid) Quicken refuses to update any loan information to any of the credit bureaus. I never missed any mortgage payments and all payments were on time, some as much as 3 weeks early and my home was not part of my BK. Seems like I'm locked in to Quicken whether I like it or not so their the only ones with access to my conventional loan and payments.

I'll figure a way around this, but beware!

Service
Thumbnail of user maureenb27
6 reviews
31 helpful votes
December 27th, 2017

Zach obviously had his online ducks in a row while speaking with me today. It will be very helpful getting this refinance if he can lower our interest rate (our #1 concern) and it appears he can keep our refinance with our current lender, which is a bonus. I hesitated talking to anyone about this, because no one would tell me what rate we qualified for in original requests, so him stating right up front that he can do better was a relief.

Service
Value
Quality
Thumbnail of user julitav1
1 review
0 helpful votes
November 12th, 2022

HORRIBLE! Quicken Loans screwed up EVERYTHING! The most egregious issue is they collected funds that were to be held in escrow for taxes but failed to pay the taxes. I found out when I received a notice of delinquency and that's when Quicken told me they reduced my closing costs and I was supposed to pay my taxes directly. They said "sorry" for NOT telling me this and for having to increase my monthly payments by $257 to make up the shortage. Fortunately, I can shift some things to make the payment but what if, like many people, I couldn't afford it? Absolutely SHAMEFUL!

Service
Thumbnail of user mattl399
1 review
2 helpful votes
October 11th, 2021

Terrible. Delayed our closing because they didn't get all the paperwork done in time. They kept asking for more paperwork and our closing was delayed then we had to pay for storage units, extra moving expenses, hotels, etc. And they said they would cover this and then didn't. I will never use them again. They also delayed another friend of mine by doing the same thing. Then when they finally called back about reimbursing us they wouldn't cover what they said they would and now we're out over $1,000 because they screwed up. Then they have our address on file incorrectly, but can send a bill in the mail to the correct address. Terrible organization and unprofessional company to work with. Would not recommend.

Service
Value
Quality
Thumbnail of user jerryd395
1 review
6 helpful votes
May 16th, 2020

Horrible experience. Very bureaucratic process.
I have refinanced several properties in the past 10 years, but never had such a miserable experience as with Quicken Loans.
I'm refinancing 2 properties with Quicken Loans and 65 days into it and they still have not closed.
Let me preface that there are no credit issues and plenty of equity in these properties. They seems to be looking for excuses not to approve loans: A building with 8 units all covered by the same HOA insurance - Quicken Loans says the insurance is not adequate, however, 3 units just closed their refinance app 1 week before me (same HOA). Also, according to Quicken Loans I cannot even purchase my own insurance coverage. - The HOA has to buy it, so I cannot do anything about it.
When I asked to speak to the underwriter to get an explanation, they said the underwriter cannot take any calls.

Thumbnail of user howardg268
1 review
5 helpful votes
October 14th, 2020

I'm going to post an update each day to tell the rest of this story but here is where my refinancing stands today.
10/14/2020
It started with Rocket Mortgage a Quicken Company in June 2020. Here it is October 14 2020 and still not closed.
Refinancing 2 properties with loan to value at about 30% each which any bank would want to see. My credit last I checked was over 800 and I have a net worth in the millions in cash and other properties. Through the months there has been numerous requests for additional documents after the initial data download with a couple being repeated because some of the documents went past 90 days and i had to provide updated documents. I was told last month I was in the highest priority... whatever that means. We'll see what tomorrow brings...

Thumbnail of user chrisw1660
1 review
3 helpful votes
June 26th, 2021

Rocket Mortgage has been the worst experience I ever had to deal with and the customer service is horrible. I had a pre approval and loan commitment. Rocket Mortgage changed the terms and conditions. Had the appraiser come back twice and we eventually told the buyer to pay cash for the home or we would pull the deal. This is the worst company to use

Thumbnail of user paulm3629
2 reviews
1 helpful vote
May 31st, 2022

Went with quicken over another bank that offered the same rates. What a mistake that was. They immediately sold the loan within 3 months. Had to set up auto pay again. They didn't notify me that it got sold. So I ended up getting late fees and having to spend hours on the phone getting the payments that went to quicken resolved. Then they never sent me my tax statements at the end of the year. Had to spend another hour on the phone with them to get that. I've now had my loan sold for the fourth time in two years. So I'm going to have to deal with this again. To make a long story short go with a regular bank that will keep the loan. Haven't been this annoyed in a long time

Tip for consumers:
Use someone else

Products used:
Home loan

Service
Value
Quality
Thumbnail of user jamalj7
2 reviews
3 helpful votes
July 16th, 2018

They approved me with a bad credit, though I got the money later than I needed it. I wish it was the same day.

Thumbnail of user timr396
1 review
4 helpful votes
October 29th, 2020

I gave them an account number, but they chose to use my old account without telling me. Now they want late fees. But I told them the account on the phone and they chose not to tell me they would use the old account. They caused the problem. Quicken loans is dishonest! I would not use Quicken loans!

Thumbnail of user paule234
2 reviews
5 helpful votes
June 5th, 2017

We refinanced our home this spring through Quicken. We were told by our loan rep that Quicken will always own our loan, they never sell them. Well 2 months after we close, we get a notice that they have sold the loan to Fannie Mae. Quicken will service the loan but do not own it. Quicken refused to do anything about it. Otherwise a good experience. Left a bad taste in my mouth

Thumbnail of user robertj848
2 reviews
7 helpful votes
October 31st, 2020

I am on day 143 of my loan. The loan is for $260,000 and it appraises for $550,000.
Everything has been done including the survey, now after 140+ days I am being told that they need more documents. I have been approved 3 times then they say oh wait we need this and this.
This is not my first rodeo I have refinanced before, but Quicken loans keeps stalling hoping to find something they can change or cancel the loan. They do not do what they say and for as far as I am concerned, they are using false advertisement. I think they just bring on new clients to be able to look good for their investors.
By the way my credit score was 800+ when this all started.

Thumbnail of user victorias317
2 reviews
6 helpful votes
July 15th, 2022

We refinanced in 2020 when rates were low. An agent started harassing us in May and blew up my phone and my husbands. We are not interested in refinancing to a higher rate but somehow the agent tricked him into running both our credit reports lowering our credit scores. The deceiver agent would use the words let's do a credit review to my husband and tricked him to running a new one. I called and complained and all they could tell me was that my husband should have known better. I told them to remove our numbers and never to call us again. I can't wait to move my mortgage when the rates get better again. These people are criminals.

Thumbnail of user markv244
7 reviews
4 helpful votes
December 2nd, 2021

Get ready for a million phone calls, a million emails a day, can't spam them, can't junk folder them, can't write a review on their own website, don't even type their name into google or you will be sorry!

Thumbnail of user nneo1
16 reviews
2 helpful votes
September 30th, 2021

GOOD COMPANY. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Thumbnail of user sohailg2
3 reviews
1 helpful vote
September 30th, 2021

Loan went thru successfully & we are... I am impressed with the customer service they solved my query within 1 working day.

Thumbnail of user kens467
2 reviews
5 helpful votes
May 11th, 2020

Watch out
When you fill out an application online everyone and their brother calls you over and over and over and over none stop. This is way to much like vultures going after meet.

Then you do call and start talking just trying to see if this is the rout you want to go. They try to get you to give your social right off the bate this lowers your score if Quicken is not the rout you want to go. I want to know my options I know my score they should just give me what it looks like are could look like but not them they just do not care they want to go right for the kill.

They say how awesome they are I do not think so at all

I should hear options first knowing if information does not come back as I stated then it could change. All this should be done before they ask for my social.

Just bad business all levels at this point

Thumbnail of user fatimat31
1 review
0 helpful votes
September 22nd, 2022
Verified purchase

Very good to deal the clients. Keep it up your good services and Godbless. Comtinue to keep safe. Thank you for quickly intertain my messages

Thumbnail of user sherryc339
1 review
7 helpful votes
January 8th, 2021

Use a burner phone &/or create "disposable" email address. I cancelled mortgage loan application & they still call 5 months later despite being told repeatedly to STOP!

Tip for consumers:
Do NOT use them, read the reviews, buyer beware!

Products used:
none

Service
Value
Quality
Thumbnail of user ryanc765
1 review
7 helpful votes
December 4th, 2020

I'm a Real Estate broker. More home purchases fall apart with quicken loans than any other. Stay away!

Thumbnail of user carmenj35
1 review
0 helpful votes
February 21st, 2019

Very helpful support, they always give detailed answers. Overall process is quick and easy. Highly recommended.

Thumbnail of user toms2306
1 review
0 helpful votes
March 28th, 2023

The message I received from Quicken Loans was that we will not give you any information on loans unless you give us all your personal information. No, we will not tell you how VA loans work, how a second mortgage might be leveraged, down payments for top tier credit scores, etc.

I highly recommend going with a local lender (e.g. Credit union) as they have no incentive to provide good customer service due to their size and control of the market.

Thumbnail of user ryans869
1 review
3 helpful votes
October 28th, 2020

I have paid all of my notes on time for over 10 years. I am self employed and was told that 2 years of taxes would be required, however what they do not say, is that if you change jobs for the better anytime after those 2 years, you then need to wait another 2 years for taxes to be submitted. Absolutely ridiculous, how a customer is progressing in life or just wants to simply refinance the nonsense this company requires. I'd rather pay higher percentage to another willing to help. The person I originally dealt with to start my mortgage was Grobnagger, Nick. Of course they were very helpful over 10 years ago to get my business, but then do nothing afterwards.

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From the business

Quicken Loans has helped over 2 million families finance their homes. Compare home loan options and apply online with Rocket Mortgage.

Company Representative

Thumbnail of user jasonb26
Jason B.
Typically does not respond to reviews

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