- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
QS Supplies has a rating of 1.1 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about QS Supplies most frequently mention customer service, worst company, and trading standards problems. QS Supplies ranks 147th among Bathroom sites.
No positive highlights yet
A huge thank you to QS supplies for processing and dispatching my order so quickly, the sink was very securely and expertly packed and the quality of the sink has exceeded my expectations. Communications were perfect and was kept up to date the whole process. Initially had reservations upon reading negative reviews but very glad I went with them, competitive price and very reasonable delivery cost for such a rapid turnaround, ordered Friday afternoon and received Tuesday morning! Will definitely be my go to seller for bathroom and kitchen supplies.
They sent me a chipped enamel bath and when I sent the picture they claimed they could tell from it the chip was an "installation damage" when the bath wasn't yet installed, I was there when the builders unwrapped it. Terrible customer service, took several emails back and forth to get that answer. There where other things in the order and everything came separate with not delivery updates, the bath showed up one day when I was home alone.
Very poor aftercare.
The first thing that appealed to me about this company was the delivery timelines. 10 days maximum it stated, so I booked fitters in for 2 weeks time.
They swiftly emailed stating that some of the items wouldn't be available for 2-3 weeks, so I had to renogotiate with the fitters (not easy when they have such a queue of work currently).
Fitters have started and some of the items were still due for delivery, some they were still unable to provide me with an exact delivery date.
I have numerous emails telling me the "wall mounted toilet" I had ordered was on its way (I hadn't ordered wall mounted). Each one I replied to and at first was given a rather shirty reply stating that is what I had ordered. I had to screenshot my receipt to show that was not the case.
When the toilet arrived, box was not damaged in the slightest (they ask you to check state of boxes on delivery). I open in anticipation of seeing a wall mounted toilet. Thankfully it was the toilet I had ordered, however it had a huge crack right through it.
I emailed the company. Their returns policy is for you to arrange pallet collection of the broken item, and they will not issue delivery of the new one until the broken item is received in the warehouse. This took 18 DAYS! I have now had to stall the fitters at additional expense (they've already ripped out the old bathroom at this point), and we can't get fit in until another 6-8 weeks. Great.
Finally, 6 weeks later we are installing the bathroom, when I open the toilet seat (from its pristine box) and find a huge crack in that too. This was delivered on the same pallet as the toilet.
The company declined to replace this due to the length of time since delivery, even though the pallet had clearly been bashed about during delivery. Plus, the very reason it's been so long since delivery is due to their prior failings.
I have called to discuss this with them and they were, quite frankly, rude.
I won't be using their services again. The stress it's caused and being without a bathroom for 8 weeks is just not worth it.
Tip for consumers:
Don’t book fitters until all items are in hand and checked.
The title above says it all, attracted by the website which was clear and easy to find products, the prices seemed pretty good. So hence went to order and pay for 2 complete bathroom sets. Now after 3 weeks when they have promised a 14 day delivery an email comes to say one item will arrive in another 3 weeks. Next day another email arrives to say they have another problem with another item which will be coming in 4 weeks. They list delivery times which are not reliable and if you buy from here be aware of this and you will be fine.
Gain trust and grow your business with customer reviews.
Browse More than 35,000 Bathroom and Plumbing Fittings. Plan your perfect Bathroom with QS Supplies.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
