QS SuppliesReviews 83

Really disappointed with the service from QS Supplies. We ordered a £420 chrome mixer tap - when our bathroom fitter opened the package the chrome was all chipped and damaged. What we would have thought have been a simple resolution (i. E. sending a new tap!) - the message from them was simple - "tough luck". Despite talking to them on the phone and escalating our complaint to a manager the message was the same - simply couldn't believe it! After researching & checking where we legally stand (you should have six months to return a damaged product), we are now going to pursue this through the small claims court, which will cost another £50 unfortunately, but we're simply not prepared to be treated in this way. In the meantime - I can only recommend to other potential customers that they AVOID THIS COMPANY AT ALL COSTS!

Avoid at all costs, won't accept a return because the packaging is damaged. Customer service team rude and unhelpful. Do not use they are con men!

I recently purchased a shower panel from QS Supplies, but unfortunately, I mistakenly ordered the wrong size. While I acknowledge that this was my error, I am disappointed by the lack of assistance I received from QS Supplies in resolving the issue.

The shower panel I received is over 2 meters long and weighs 51 kilograms. It was delivered alongside other items by a QS Supplies in one of their own vans. When I inquired about returning the item, I was directed to their terms and conditions, which stated that I was responsible for arranging the return. QS Supplies suggested using a pallet company for the return.

Despite my efforts to find a courier or pallet delivery service willing to accept an item of this size and weight, I was unsuccessful. None of the services I contacted were equipped to handle such a large and heavy item.

In a further attempt to resolve the situation, I reached out to QS Supplies to inquire if they could assist with arranging collection through one of their delivery services, with the understanding that I would cover the associated costs. However, QS Supplies refused to offer any assistance in this matter.

Additionally, I asked if it would be possible to have the incorrect item collected at the same time as the delivery of the correct one, but this request was also denied.

As a result, I find myself in a frustrating predicament where I am unable to return the item without incurring significant costs, such as hiring a van and transporting it myself.

I hope that QS Supplies can reconsider their stance on this matter and provide a more reasonable solution to facilitate the return of the incorrect item.

I ordered a number of items for bathroom renovations and on arrival coding on the outside of the boxes were checked and matched the order details.
My plumber started work on fitting the new shower and has discovered that an item inside the box does not match the item ordered. It is the wrong size and is not a quadrant tray.
On calling for help, the response I got from the contact centre representative was totally inappropriate, unhelpful and failed to understand the problem which had occurred as a result of the wrong item being delivered. She told me there was no assistance to get a new item or similar replacement delivered and just told me to email with photos.
Given I had plumber and tiler booked and their schedule was then delayed as a result of qs supplies sending me the wrong item inside a correct box, there was no apologies or attempt to support a solution. The off hand and abrupt nature of the response was really disappointing.
It has resulted in our family having longer period without use of a bathroom and I have had to purchase a more expensive item via the plumber for delivery at financial cost to me.
I sent a complaint via email with photos and video and only 5 days later received an apology email informing me they will collect the incorrect item and refund. Company refusing to compensate for the cost incurred in getting a replacement. I've chased again by email and today by phone.
I'm told complaints are dealt with by an email department and they do not speak to people by telephone.

Very poor customer service and beware that you may not actually receive the quality/ brand of items you order despite the labels on the box being correct. I would not use this company again ever.

They sent me a chipped enamel bath and when I sent the picture they claimed they could tell from it the chip was an "installation damage" when the bath wasn't yet installed, I was there when the builders unwrapped it. Terrible customer service, took several emails back and forth to get that answer. There where other things in the order and everything came separate with not delivery updates, the bath showed up one day when I was home alone.

Please be careful if ordering from this company. Ordered a sink and vanity unit - the unit was fine, but unfortunately the sink arrived damaged. There is no protection between the ceramic sink and cardboard packaging. Unfortunately I was away and couldn't check within 3 days of delivery and therefore qssupplies have refused to replace - please consider elsewhere.

They don't hold the supplies so had to source my vanity elsewhere which meant a 3 week wait.
The delivery never arrived and all the "supposedly" customer care people which is in Asia somewhere that the delivery is shown as sent out. Contact the police as we can't do anything for you! Ive been robbed £320 from this scam company. Will be reporting them

Don't be tempted with the low prices on some items, great if there is no issue but if you have a problem they do not want to know.
I buy a lot of bathroom fittings on line and I can honestly say this has to be the worst company to deal with.
AVOID this company, if the items they send are damaged, tuff you will not get a refund or replacement.

DO NOT USE THIS THIEVING COMPANY!
Charged me £108 to deliver nothing.
I cancelled the order after notifying them that I must have the items delivered before a specific date (2 weeks after ordering) but items not delivered.
They tried to keep the delivery charge of £108. I was never notified of this delivery charge.
Following many emails, I had to do a section 75 with my credit card to get my money back.
AWFUL CUSTOMER SERVICE!

AVOID THIS COMPANY AT ALL COSTS!
THEY CLEARLY LIST ITEMS IN STOCK SO YOU ORDER WITH THEM THEN SEND YOU A EMAIL SAYING THEY ARE OUT OF STOCK. WEBSITE WILL SAY DELIVERY WITHIN 3-5 DAYS... THEN THERE EXCUSE IS THATS FROM RECIEVING STOCK! SHOULD BE CLEARLY LISTED OUT OF STOCK! BEEN WAITING FOR A BATH PANEL SINCE 24.10.22 WAS FIRST TOLD 2 WEEKS, THEN A GUARENTEED DELIVERY DATE OF 02.12.22 AND NOW MID JANUARY. WORST CUSTOMER SERVICES EVER! AVOID AVOID AVOID!

Tried to order a radiator, which they then tried to supply on a random date, and nobody was in on the date they had chosen to deliver... so they took it back, demanded more money to deliver it on another date (which they couldn't tell us), or charge a significant restocking fee. Sending a notice before action to get money back...

After buying a slimline backlit mirror to install in our new house from this company we opened the box to find the mirror had a chipped glass piece at the top held to the rest of the mirror by brown tape. Unfortunately the mirror remained in the box for months as the bathroom was not ready for it to be installed. Clearly this mirror was sold to deceive. Reading the other reviews i can only guess this company only sells defective products as its USP. This is blatant fraud! Avoid at all costs

QS Supplies customer service is absolutely appalling. They don't appear to understand their responsibilities, under the Sale of Goods Act or Distance Selling Regulations. I ordered a a bath and bathroom furniture, including a vanity unit, tall cupboard and mirrored cabinet. My delivery was split in two, the first delivery arrived without notification, the second was abandoned on my drive. The vanity unit and cupboard were badly damaged, so I asked to return them. QS Supplies took no responsibility and made the return process as difficult as possible. To get my refund, I had to convince their supplier the goods were damaged. I sent nearly 40 emails and close to 50 images. It took me 5 weeks to get my money back. I had a similar experience when I cancelled the mirrored cabinet, QS Supplies didn't acknowledge my cancellation. When they eventually provided return details, they gave me just 3 days to return it, instead the 14 days set out in legislation. QS Supplies my be cheap, but when it goes wrong, they don't care. I got my money back, but it didn't include the delivery charge I paid.

Placed an order, paid, still waiting confirming of delivery over a week later despite being apologised to and told that the warehouse have it in stock for days. Avoid this retailer like the plague. Over promise and dont deliver. I feel for the employees who don't seem to understand what their colleagues are doing and have no management to refer to. Instead the end up fobbing you off with what turn out to be false statements. Their lies and delays have cost me money and caused me stress. Which consumer group and magazine need to do an investigation. Hope you benefit from my experience and spend your hard earned money elsewhere.

You buy something with a faulty part and THEY REFUSE TO REPLACE IT! I have since purchased the replacement at my own cost! They are a joke! AVOID!

Ordered a toilet seat and, because of the Christmas break, the packaging wasn't opened until the end of the first week of January when the seat was found to be broken (see first image). Sent images and was told that as we hadn't contacted them within 14 days they wouldn't replace. No dispensation for Christmas. Flimsy packaging (as can be seen fro the second image) without any cushioning to stop breakage if dropped. Their 'cancel contract' within 14 days doesn't cover returns or disputes so their policies are totally outside UK Consumer law. Totally rubbish service; I wouldn't recommend them to anyone.

Started a major remodel several months ago and, given the uncertainty of the supply chain, ordered as much as I could in advance. One item, from QS supplies was a 800 x 1700 shower pan. Imagine my surprise (and my neighbors) when it was delivered at 4:30 AM! That was just the beginning. I stored the shower pan flat, as recommended, and when I went to install it, 2 months later, it was quite the banana (see photo). First QS Supplies said I had installed in incorrectly and when I explained that it hadn't been installed (only an idiot would install something this bent) they said I must have stored it improperly. Bottom line - they have good prices, but who delivers at 4:30 AM - the same people who will sell you defective product and then blame you for it. Avoid at all costs.

A huge thank you to QS supplies for processing and dispatching my order so quickly, the sink was very securely and expertly packed and the quality of the sink has exceeded my expectations.
Communications were perfect and was kept up to date the whole process.
Initially had reservations upon reading negative reviews but very glad I went with them, competitive price and very reasonable delivery cost for such a rapid turnaround, ordered Friday afternoon and received Tuesday morning!
Will definitely be my go to seller for bathroom and kitchen supplies.