QS Supplies

I bought from the QS Supply a bath and a bath screen in value of more than £1200. First they mixed up my home address. Thereafter they prohibited to their delivery vendor Yodel to deliver the goods to me although I managed to rectify their omission of my address at both QS Supply and Yodel site. QS Supply stopped any communication after I confronted them that I have written communication from Yodel that QS Supply requested return of my goods to apparent QS Supply warehouse instead of delivering them to me as well as QS Supply will have to take all costs for return of damaged goods and replacing them with the new and undamaged one.

The worst company to deal witch ever!
Placed the order six weeks ago with up to five days delivery time.
Pallet was lost somewhere no help from costumer service. After two weeks I cancelled the order and bought from Victoria plumbing next day delivery.
I contacted costumer service for refund and they says will do the refund in two -three weeks. After a month no news nothing still fighting for my money. Worst experience I ever... Never again
Order nb *******

This company is probably one of the worst I have ever purchased an item from. Their customer service is appalling and their refund process is an absolute joke. They refuse to refund items they where returned a day after receiving them, the items where unused, undamaged and simply unwanted. The customer service team provide a brief emailing simply saying they could not refud provided no reason as to why and when challenged on this they jsut sent the same email over and over again. In times like this you would respect some compassion however alas QS Supplies has just proven what type of company they are. Don't waste your time or money!

After waiting for months for my goods, and phoning and e, mailing i am supposedly getting my order, if you can go anywhere besides this company for goods go, this is the worst company i have ever dealt with, use them at your peril

We ordered an expensive sink from QS supplies, which came damaged (a corner was bent, so won't sit flush to the worktop), which they refused to replace. QS Supplies won't take any responsibility and had the audacity to try and claim that we damaged the sink! Looking on ebay - there are loads that are bent, so this is a manufacturing problem, (do not buy an Astracast sink!) and certainly something we did not do. They are in breach of the Consumer Rights Act 2015, and still refuse to replace/refund/repair the sink. Looking at previous reviews, this seems to be a common problem with QS Supplies - something I wish I researched into before placing an order with them. Terrible customer service. Will never, ever, buy from QS Supplies again.

AVOID THIS COMPANY AT ALL COSTS!
THEY CLEARLY LIST ITEMS IN STOCK SO YOU ORDER WITH THEM THEN SEND YOU A EMAIL SAYING THEY ARE OUT OF STOCK. WEBSITE WILL SAY DELIVERY WITHIN 3-5 DAYS... THEN THERE EXCUSE IS THATS FROM RECIEVING STOCK! SHOULD BE CLEARLY LISTED OUT OF STOCK! BEEN WAITING FOR A BATH PANEL SINCE 24.10.22 WAS FIRST TOLD 2 WEEKS, THEN A GUARENTEED DELIVERY DATE OF 02.12.22 AND NOW MID JANUARY. WORST CUSTOMER SERVICES EVER! AVOID AVOID AVOID!

Avoid this Company! Honestly the worst company I have Ever dealt with! Delivered my parcel to the wrong address. Delivery driver called me, when delivering to wrong address, very rude, when I tried to explain politely that's not my name or address He told me to F' off and hung up! Refused to give me refund or replacement. Emailed me other customers private details!?! Expected me to sort out some of their errors/problems (I don't work for them!?!) eventually after 2months of complaining and threatening the ombudsman, I got part off the refund back then a further month of complaining, I got the remainder. I'm still 20 out of pocket not to mention the phone bill as they never contact you. You have to do all the chasing up and every time they answer the phone they leave you on hold for at least 20mins. Also no customer skills when communicating with them. Put me under so much stress and worry. Terrible Awful company! Avoid at all costs.

Avoid at all costs, won't accept a return because the packaging is damaged. Customer service team rude and unhelpful. Do not use they are con men!

Online service appears straighforward, no goods delievered when expected, on chasing via phone you get to speak to the rudest, most ignorant sales staff ever lived! When goods turn up half missing, im told I can't request a refund over the phone I have to email. Upon emailing, an array of rude, obnoxious emails flurry through from QS staff, where Im told good have been sent and I have to wait for them... lovely! Wait how long i wonder, hmmmmm? On top of that, if i choose to return any items due to late delivery then I have to pay postage and this is not refunded! Appalling service.

Worst bathroom & diy online store I have ever come across in a million years, don't be fooled by the seemingly nice look of the website... its all a farce! You have been warned.

ZERO STARS! This is the worst company ever! Placed an order online in November 2020 which stated item was in stock. Only when they have taken your money do they tell you the truth about stock. It is now January 2021 and even though I have since cancelled my order and requested a refund, this horrid company continues to use every excuse not to give me my money back. I have now reported them to Trading Standards who promise to look into this and have used the Chargeback scheme from my bank to retrieve my money. The more people that report this company the better. They need to be stopped. They continuously breach the Consumer Rights Act and worse still, they don't care. YOU HAVE BEEN WARNED!

Had a bath delivered, got a plumber a week later to fit, all inspected before hand fitted Thursday evening, fill with water and silicone around bath and 20 minutes later bath split opened and flooded bathroom. QS not interested, blame supplier only giving 3 days to inform of defects etc. Obviously oblivious to Consumer Rights Act 2015 which state's my contract is with them not the supplier and under this act I am entitled to a full refund within 30 Days. So now off to the courts to claim Bath flooring and refitting new bath, VERY BEST OF LUCK TO YOU IF YOU DEAL WITH THIS COMPANY! THEY HAVE REFUSED A REFUND THAT IS WHY I HAVE PUT OVER 14 DAYS AND IT WAS NOT DELIVERED DAMAGE. ''FAULTY GOODS''

Uk
Purchased an overpriced flush plate after being assured by a QS Supplies member of staff that it was a matt black finish and would match everything in our new bathroom. Product arrives and I can clearly see that it's a glossy finish. I fill in and submit the online returns form, go about my life and don't hear anything for a couple of weeks. When call to chase to see what's happening have to email their support email. My email gets ignored for 14 days before chase again on the phone. Now they are claiming that the online returns form was never received and I'm being told by managers that it can't be returned as it's over the 14 days returns agreement. Firstly it was mis-sold to me, secondly most of the 14 days in the returns process were spent with my correspondence being ignored by QS Supplies and thirdly the product is in all the cellophane and can easily be re-sold. I would expect common sense to prevail in this scenario but instead they have lost a customer for life. Terrible experience! I'm out of pocket and stuck with a product that was described incorrectly by their staff.

I ordered a number of items for bathroom renovations and on arrival coding on the outside of the boxes were checked and matched the order details.
My plumber started work on fitting the new shower and has discovered that an item inside the box does not match the item ordered. It is the wrong size and is not a quadrant tray.
On calling for help, the response I got from the contact centre representative was totally inappropriate, unhelpful and failed to understand the problem which had occurred as a result of the wrong item being delivered. She told me there was no assistance to get a new item or similar replacement delivered and just told me to email with photos.
Given I had plumber and tiler booked and their schedule was then delayed as a result of qs supplies sending me the wrong item inside a correct box, there was no apologies or attempt to support a solution. The off hand and abrupt nature of the response was really disappointing.
It has resulted in our family having longer period without use of a bathroom and I have had to purchase a more expensive item via the plumber for delivery at financial cost to me.
I sent a complaint via email with photos and video and only 5 days later received an apology email informing me they will collect the incorrect item and refund. Company refusing to compensate for the cost incurred in getting a replacement. I've chased again by email and today by phone.
I'm told complaints are dealt with by an email department and they do not speak to people by telephone.

Very poor customer service and beware that you may not actually receive the quality/ brand of items you order despite the labels on the box being correct. I would not use this company again ever.

Ordered a bath for £1774 which was a little cheaper than other suppliers. Was told delivery was today. I was told I would be contacted for delivery arrangements, but no call. Called at 2pm and was assured delivery before 5pm. Called at 4.35pm to ask where it was because I was aware they close at 5pm. No phone call from QS or their delivery driver. Now they're closed until Monday. I have taken a day off for this, and it seems that I will be asked to take another day off to receive this bath losing two days wages. I shall be cancelling this order via the protection of credit card and placing the order elsewhere. Appalling.

Worst ordering experience of my DIY life!
Shipped me a broken door that was admittedly the wrong size (that part is my fault); when I reported that it was broken (Tuesday morning after a Thursday evening delivery) I was advised that it's apparnetly not 3 working days to report a broken door, but just 72 hours (nevermind that 72 hours would have taken us to Sunday...)
So now I won't get a refund and have to find a way to dispose of the door.
DON'T ORDER FROM THESE THIEVES.

Disgraceful company with some deeply dishonest practices.
Firstly they list goods at lower prices than competitors and falsely state that fixings are included - then they make up the money by charging obscene delivery charges.
Then as soon as you order they send you an e mail stating that if you are not in when they delivery you have to pay again - which is fine, except they do not give you any information as to delivery date or times.
In the same e mail you are i formed that if the goods supplied are damaged, incomplete etc you must sign something for the delivery driver saying so or lose your statutory rights of refund/reparation - this condition is impossible to meet because the delivery driver just dumps the stuff on your doorstep and is long gone before you open the door! Dirty trading tactics indeed!
Then when you discover the fittings are missing and contact the company you have to deal with rude, ignorant, unhelpful staff who openly exercise disability discrimination. They then tell you to send an e mail which might get read in a couple of days and might get a response... sometime! Staff have atrociously bad attitudes and a "blame the customer for the company's incompetence" ethos.
So effectively you are left with expensive goods that are missing essential elements - the cheaper prices are a false economy costing extra days paying fitters who have to return.
This company and those in it are vile - they are being reported to Trading Standards.
AVOID AVOID AVOID - they are an abomination!

I ordered a vanity unit that appeared in stock on the website and in the end it was out of stock. They initially gave me a date i. E. 4th of March of when it should be back in stock and then once again they couldn't deliver what they had promised. They are now estimating 4th of April. In Total is taking 2 months for a simple vanity unit. Totally ZERO AND ABSOLUTELY NEVER AGAIN.