Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I think there should be a section that says "If you have a prepaid voucher code, enter it in the coupon/gift certificate box after adding the test to your cart." I had a very difficult time figuring out how to access my practice test that I paid for when I scheduled my exam.
We have used PSI practice exams previously. They give good insight into the upcoming National exam and the pre=experience to reduce student panic.
We order them on-line and then use them, over the course of 2 days (June 4 and 5) to review.
This exam was easy to book once I set up my account and paid for my exam fee. I was a bit confused as to how to book at first, but I found the help page and it explained the step by step instructions. After that, finding the drop down menus and making the choices for selection were simplified and quick to get through.
Last time, this process was far too complicated and my order took 3 weeks just to get a call back. The representatives are very kind, but when they say they'll call you back and ask for a time, they don't call you back. Instead, to ensure a call, you can call repeatedly until one representative finally gives you the call back. That works.
Thank you for sharing your experience — we understand how frustrating delays and communication issues can be, and we appreciate your patience. We did attempt to contact you in response to your issue on June 7,2025.
For assistance with training resources, please reach out directly to hisetadulteducation@psionline.com. They will be able to provide the most accurate and timely support.
If you encounter any further issues, please don’t hesitate to follow up — your success is important, and we want to make sure you’re supported every step of the way.
The official study material does not adequately reflect the complexity or structure of the actual test, leaving many examinees underprepared.
The test wording is often vague and lacks clear punctuation, which makes questions unnecessarily confusing.
Thank you for reaching out and sharing your concerns. We appreciate your input, and your experience highlights the importance of continuously improving the testing process. We did attempt to contact you in response to your issue on May 17,2025.
For further assistance and to ensure your feedback is properly addressed, please get in touch with our support team directly at support@psi.memorang.com.
Your feedback is valuable and will be taken into consideration.
Communication from PSI tends to be very prompt. I appreciate that when I have questions, there is always someone to answer.
Of note, as it seems the support center is based in South Africa, I would recommend advising customer service to speak slower to better understand guidance.
I wish there was some kind of paper study guide. I don't know why it seems this is very anti paper. I learn better with a book or paper than on the computer. Also test times are ridiculous. I can't get something for over a week. I work full time.
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on April 28,2025.
For assistance with study materials please contact 866-589-3088 or email ptsupport@psionline.com. They will be able to better assist you with available resources and options.
Wishing you the best as you continue preparing!
User experience is scattered across online prep, online store, and online exam management. Most websites and services have modernized and provide a more cohesive and logical intuitive interface where customers can see all their services under their login credentials.
Thank you for your message. Please know that we are actively working to improve our services. We did attempt to contact you in response to your issue on May 11,2025.
For assistance with your concerns, please reach out to our support team at support@psi.memorang.com — they’ll be happy to help you directly.
Thank you for your patience and feedback.
Easy to download and take exam. I did receive my email following taking the exam, but the only attachment was my score sheet. I did not get an attachment with the questions, answers, rationales. I would have liked this.
I was pleased from the moment I walked in. I was greeted by a friendly, professional proctor who went through the initial process very efficiently. The testing environment was clean, well lit, and quiet. If I have to take another exam, I will not hesitate to go here again.
I ordered the Math test. It was very helpful to the student because it covered a lot of information that would be on the actual test. The answers to the test were understandable for the student. Had much success with the test
Very convenient, I absolutely appreciate this resource. This makes it that much easier for the ones who are unfamiliar with what to study since the conversion of the two licenses
Customer service excellent devoted helped me figure out why my application wouldn't go thru they went thru the whole thing on the phone so I'm able to take my exam im glad everything good with psi
I took my exam on psi it was too hard and english was too difficult please let make farsi questions for persian peole as other country like chinese and spanish... thankyou
It appears there seems to be a malfunction in the credit card field. I had to input my card three times. Finally on the third try it went through. Maybe check if there is a glitch in the system.
The material covered is very pertinent to nearly all trades and the site is easy to use. I highly recommend using PSI's services as it is designed for the on the go contractor.
Everything is great! Wish you guys had more free stuff to practice on. Its tough as a student and part time and still having to pay for "help" on our boards exam.
I had no problem getting what I ordered. I had no problem downloading the information. I no problem using the electronic service. Everything went well. Thank you.
I received an email to retest one month before I could and when I filled out the application it was declined and I was sent an email telling me not apply early.
I really appreciate you post free versions of each test, and also have the opportunity of online experience
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We did attempt to contact you in response to your issue on May 31,2025.
For assistance with accessing your practice test, please contact PSI Support at 866-589-3088 or email them at ptsupport@psionline.com.
Please don’t hesitate to reach out if you need further help!