Overview
PSI Exams has a rating of 3.9 stars from 7,819 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
I ordered a practice test yesterday and when I went to do the test it froze on me. I back out and tried to reload the test and it said I already took it. I tried to reach out to customer support and they were very rude and not professional as they were chatting and laughing the whole time I was on the phone. I haven't got an email saying that I was reimbursed for this as she stated I was. Not to happy about the way I was treated.
Easy to use, i was recommended by the exam department that the practice test would be helpful, so I'm giving it a shot after failing once.
There was no clear way to buy the MA portion of the test, which should be ~20 questions of the total exam.
Thank you for reaching out. We did attempt to contact you in response to your issue on March 28,2025
For assistance purchasing the MA portion of the test, please contact our support team at support@psi. Memorang. Com. They will be happy to help clarify the process and ensure you can access the correct portion of the exam.
Let us know if you need further assistance!
Nothing on the practice test you recommend everyone to buy shows up on the test. Actually, $#*! you guys for being money hungry and wanting to profit more off of people for no reason. My proctor was someone who barely spoke English either and kept assuming that I was cheating when I was doing nothing.
We're sorry to hear about your experience, and we understand your frustration. We did attempt to contact you in response to your issue on February 1,2025.
For assistance with the practice tests and any issues you’ve encountered, please reach out to our support team at support@gmetrix.net, and they’ll be happy to help resolve this.
We’re sorry to hear that your proctor experience was uncomfortable. Our goal is to ensure a fair and seamless testing process for all users. Please provide your full name, exam confirmation number, email, and any concerns you have by emailing CDcareweb@psionline.com, and our support team will investigate the issue further.
We appreciate your feedback and are committed to improving our services.
Taking a home proctored test seemed like a convenient option, allowing me to take the exam in the comfort of my own home. However, the experience was fraught with challenges and miscommunication that significantly impacted my performance.
The first proctor informed me that I could not use my laptop keyboard for the test. This was unexpected, as I had diligently run all the required tests on my computer beforehand. When I attempted to connect an external keyboard, the proctor impatiently remarked that it was taking too long and mentioned having other tasks to attend to. Feeling pressured and flustered, I called the help center for assistance. Thankfully, they were able to help me set up the external keyboard.
The second proctor I encountered was much calmer and nicer, which initially put me at ease. However, about a third of the way through my test, they queried me about a sound they heard. I explained that my dog was snoring. Despite my dog being quietly asleep behind me during the environment check, the proctor instructed me to remove her from the room.
This resulted in my dog barking from the other room for the next 30 minutes, which was highly distracting. My dog would have remained asleep until I finished the test had she not been moved. This entire episode caused a delay in starting my test and added unnecessary stress.
Sitting for over three hours was already challenging, but the added disruptions and lack of clear guidelines exacerbated the situation. The experience highlighted the need for better communication and more flexibility in handling unforeseen circumstances during home proctored tests.
Clearer instructions and a more empathetic approach from proctors could greatly improve the experience for test-takers, ensuring that technical hitches or minor disruptions do not unduly affect their performance.
We're sorry to hear about the challenges you experienced during your home proctored test.
To further review your concerns, please provide your full name, exam confirmation number, and details of your experience to CDcareweb@psionline. Com. The support team will investigate the issue and assist you accordingly.
Let us know if you need any further support.
I just took the Barber test today, I thought I reviewed a lot for the test using our school Barber test questions but still failed. I'm just hoping this study guide will help me pass my next test.
Thanks for the study material, but if you really want to help, don't make the test so hard in the first place
Thank you for your feedback! We understand that the test can be challenging.
If you have any concerns or need further assistance, please contact 866-589-3088 or email ptsupport@psionline. Com.
Our support team will be happy to help.
I don't have my prep test so it's terrible! Please send it to me or refund my account
Easy Process to follow. The affiliation with the State provides confidence and reliability that I'm getting an excellent product.
The website is not very clear on what is being downloaded. The only reason I know this is the correct study guide being purchased is because a co-worker purchased the same one. PSI no longer has the free practice tests available so now we have to hope we are purchasing the correct study guide.
We're sorry to hear about the delay in receiving a response. Please contact CDcareweb@psionline.com and provide the details you’ve shared here.
We appreciate your patience, and we hope this helps you get a resolution quickly.
Your system is confusing and i called customer service to fix it but they lied to me and made me buy another practice test
Thank you for reaching out. We’re sorry to hear about the confusion and the experience you had with customer service. We did attempt to contact you in response to your issue on March 14,2025.
For immediate assistance and to address your concerns, please contact the GMetrix support team at support@gmetrix. Net.
We understand how frustrating this must be and encourage you to share the details of your situation with their team to help resolve the issue promptly.
If there’s anything else we can do to assist you, feel free to let us know.
Great experience. I'm not great with learning online, wish there were more in person classes available nearby.
It was quick and easy to find what I was looking for. The experience has been great.
Thank you for this service. I am setting up to complete all the requirements for my general contractor license and PSI has everything I need to make that happen.
So far so good. I have just ordered the $68 package deal. I hope it has help with the drawings as well.
Set up to get test questions was simple and easy. I need to know where I am as far as testing goes and this will help me
No virginia test prep for broker. PSI seems like a scam. I would avoid if I could.
Not good. When scheduling my exam, I added a test exam to my cart for $24.95. However I can't access the test exam and customer service hasn't been able to help. Unnecessary stress and hassle when my focus should be studying.
Thank you for reaching out, and we're sorry to hear about the issue you’re experiencing with accessing the test exam. We did attempt to contact you in response to your issue on Jan. 29,2025.
To get this resolved as quickly as possible, please contact our support team directly at support@psi.memorang.com. They’ll be able to look into your account and help you with access to the test exam.
We understand how frustrating this is, especially when you’re focused on studying, and we appreciate your patience as they work to resolve it.
Found it difficult to determine next steps. Waiting for emails took a bit and the practice test was very difficult to find.
Thank you for sharing your experience. We understand your frustration and want to ensure you receive the help you need. We did attempt to contact you in response to your issue on March 8,2025.
For further assistance, please contact PSI directly at 866-589-3088 or email them at ptsupport@psionline. Com. Their team will be able to guide you through the process and resolve any confusion.
If you have any other questions or need additional support, feel free to reach out.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had. We did attempt to contact you in response to your issue on February 8,2025.
Please contact our support team at support@psi.memorang.com, and they will assist you further with the issue regarding the practice test and reimbursement.
We take your feedback seriously, and we are committed to providing better service. We understand your frustration and will work to resolve this as quickly as possible.
Thank you for your patience and understanding.