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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Website is horrible had to purchase practice test twice and create an new account. Pathetic.
It was easy, thank you. I hope I pass the test to make my family proud.
Website and practice test versions are antiquated. The table of contents is not accessible nor is there any preview to what you are purchasing. A web format for the practice tests and a more user friendly website would bring this up to date.
Hi Andrea, we have sent you a message last June 29,2023. However, we have not received a response.
Thank you for your feedback and for bringing these concerns to our attention. We apologize for any difficulties you experienced in accessing it. We continuously strive to improve our services.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us via email at CDcareweb@psionline.com.
We are here to support you throughout your preparation process.
No chat rep to talk ti or ask questions about practice. Exams...
Hi Mariela, thank you for your feedback. We apologize for any inconvenience caused by the lack of a chat representative to address your questions about practice tests.
We are continuously working to improve our customer support services, and your feedback will be valuable in this process. If you have any questions or need assistance, please don't hesitate to reach out to us via email at CDCareweb@psionline.com. Our customer support team will be more than happy to help you with any inquiries or concerns you may have.
Your satisfaction is important to us, and we appreciate your understanding. Thank you for choosing our services, and we look forward to assisting you in any way we can.
None of the questions on their study guide were on the exam. Don't bother with this company…wish I could get my money back
Hi Adriana, we have sent you a message last June 29,2023. However, we have not received a response.
We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide the most comprehensive and accurate study materials for our candidates.
If you would like further assistance or have any additional concerns, please do not hesitate to reach out to us via email at CDcareweb@psionline.com.
I had Purchased the 500 question portion with my scheduled test and never received a link or voucher code, but was charged the 50$
Hi Zachary, we have sent you a message last June 29,2023. However, we have not received a response.
We apologize for the inconvenience and any confusion caused.
May we know the name of the practice test that you were not able to receive your voucher code?
Thank you.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com
There is another website you guys have that is charging $24.99 for this test. And it is not launching anything. Should check whats going on.
Hi Kevin, we have sent you a message last June 23,2023. However, we have not received a response.
Thank you for bringing this to our attention.
We apologize for any inconvenience you may have experienced while attempting to access our testing website.
To better assist you, we kindly request that you provide us with a screenshot of the website you are referring to so that we can investigate and address your concern. Kindly send it via email at CDcareweb@psionline.com.
Thank you for your patience and cooperation.
Do you offer discounted pricing for military veterans?
Thank you! I was looking for more, to help me pass the test..
I ordered a practice test and when I tried to access it, there was a glitch in the system (according to Rhonda Edgerly, with whom I spoke) and my money is supposedly going to be refunded. I do not like that I have had to waste all this time.
Hi Jennifer, we have sent you a message last June 22,2023. However, we have not received a response.
Thank you for bringing this issue to our attention. We apologize for any inconvenience this technical glitch may have caused you.
We have taken note of your concern. In any case you need any further assistance, please do not hesitate to reach us via email at CDcareweb@psionline.com. We would be more than happy to assist you.
We appreciate your patience and understanding during this time.
There is a need for explanation of answer choices.
It was quick and easy to find the practice test that I needed
It a goody study but it goes over the same thing honestly kinda rather do text books but that was the first couple times Maybe I'll try it again to see
It's convenient for me to be able to study at home on my own time before retaking the cosmetology exam.
Received book in timely manner just few days from ordering.
Avoid this company like the plague. The technical support is absolutely horrific. They provide a launch for your test which then forces you to have to buy another test while their "upper tier" takes "3 to 5 days" to respond to you...and they never do.
Hi Brian, we have sent you a message last June 22,2023. However, we have not received a response.
Thank you for reaching out to us. We apologize for the inconvenience you have experienced.
To better assist you, can we kindly request that you provide us with your full name, exam confirmation number, email address, details of your concern, and send us a message via email at CDcareweb@psionline.com. This will help us to identify the issue and provide a solution promptly.
Thank you for your patience while we address this matter.
I purchased Exam smart as well at the PSI pre test. The PSI information in my opinion is the best way to practice for the exam. Exam smart is very helpful BUT ONLY IF you read the explanations on way the answer is what it is.
So Exam smart will help you understand things you missed in your training and PSI will help you pass the test. PSI is more actual test content and format.
Hope this helps you. Good Luck!
Starting with taking the tests in training mode I was able to really target where I was struggling. Then changing to testing mode and I was able to be prepared for my exam so well that I passed with flying colors first try.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Neale, we have sent you a message last June 29,2023. However, we have not received a response.
We are sorry to hear about your experience with our website.
If you need any further assistance or would like to discuss your concerns, please do not hesitate to reach out to us via email at CDcareweb@psionline.com. We are here to help.
We appreciate your feedback as it helps us improve our services. Thank you for your understanding.