PSI Exams has a rating of 3.9 stars from 7,822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
My experience with Tn. Gov and PSI was a disaster trying to decipher what was needed to get a MU license through online services. I had to call and speak with someone at TN. GOV to confirm that I did have to take the TN Business Law exam in order to get the license we are acquiring which requires no exams BUT you must take the TN Business Law exam first. PSI customer service staff all seems to be foreigners which speak great English but their accents are so harsh it makes it hard to understand what they are saying 50% of time. I tried 3 different times to get someone without the harsh accent and that did not happen, so I had to fight through it with the 3rd person on the phone. Which he was patient and was able to complete the transaction with me.
The website is not user friendly. You also cannot see times and dates for more than one test at a time which is terrible when you wish to take 2 tests on same day. Called customer service and the woman (she was on Indian decent) was almost impossible to understand. She became angry with me when I had to ask a number of time to repeat what she said, I would have switched to another company if I could. Would not use again
I ordered a textbook, which came quickly (thank you), and then emailed a question regarding indexing the text with tabs for use during an open-book exam. The answer I got was a very thorough, canned diatribe that amounted to a non-answer. I wrote back and asked that a human be put on the email thread and haven't heard anything since. PSI makes it a point to say "call us," "write to us" if we can be of any assistance. I'm throwing the BS flag. It's only lip service.
I wanted more specific information about the text to help me decide whether to buy it.
It's good but a little confusing that the CSL exam uses different words like "Contractor" exam... just makes what study material to buy confusing. The unrestricted exam has residential and commercial code so I was looking for the study material to contain both but seems like this one might only have building code.
This website is so difficult to navigate. The "Help" section is really no help. There is no way to contact anyone for further assistance. I already purchased this test when I scheduled my exam, but I cannot figure out how to access it. I hope buying another one through the store will allow me to take the practice test.
You all ripped me off on the $24.99 test that only gave me one try. Then when I call you, you all sell me on the unlimited test for another 19.99. Unethical!
PSI exams are far too hard and out of touch with almost all course work related to the license I was going for. Make the exam more relevant to course work provided by pre licensing course work. I took the real estate exam.
The first test I purchased a week ago took an hour for the email to appear with my test link, the second test I purchased today and I haven't even received the confirmation email yet. It's been over 20 minutes. No confirmation email and no email with the practice test link. This needs to be worked on. Considering it is digital and expensive, it should all be more instant.
Exam scheduled for 8am, location site did not open its doors until 8:06 in which 20 other people needed to also be checked in for an 8am exam with only one proctor. Other locations also have lockers for personal belongings which would have been nice or at least let us know in advance.
We're sorry to hear about your experience at the testing location.
To assist you further, please provide your full name, exam confirmation number, and details of your concern to CDcareweb@psionline. Com. The support team will review your case and address the issue.
Let us know if you need any further assistance.
Everything is great! Wish you guys had more free stuff to practice on. Its tough as a student and part time and still having to pay for "help" on our boards exam.
Use PSI to take a CHFM certification practice exam. The whole process from beginning to final test results was very easy. The website easily navigable. The practice exam was formatted exactly as the exam itself really easy and stress free experience. Results of the practice exam were delivered right away by email, and on the website when test completed. Simply put a very easy experience.
Having a simple white background is great for focus during the exam, but I would have liked the navigation controls to be closer to the question contents. Having to move the mouse around from the top half of the screen ti the bottom corner during the exam to click the next question button was noisy and I felt like I was distracting others.
Great! Every time I've scheduled has been seamless although I've done the class, brought the prep, and studying, I still can't pass! Hopefully, this helps.
Very easy to navigate through the clinical scenarios. I do wonder if it is possible not be tied to your first selection. Taking this exam, for me, required reviewing the scenario while attempting to select my answers. I would have altered my responses in certain situations
My experience was great. They were very helpful and easy to work with. I highly recommend PSI. They were helpful and understanding to all my questions and concerns.
Quick and easy. The material is simple to review and order although I would also prefered the study guide in electronic format. Unfortunately, that wasn't available
It was easy to find the practice materials I needed. I liked that it gave me a free trial to see if it would work for me.
Good so far, no luck taking test today attempted 3 time administrator kicked me out due to computer camera not lining up with his.
Easy and helps me retain information. I like how you can redo the test as many times as you want and not have to redo the mastered questions you already know.
I was having trouble understanding the context of some questions, purchasing the premium helped me grasp a better understanding of all of the questions by explaining the reason behind the answers.
Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks
Thank you for reaching out. We understand how frustrating this delay must be, and we appreciate your patience. We did attempt to contact you in response to your issue on March 30,2025
For assistance with your test purchase and email delivery, please contact PSI Support at 866-589-3088 or email ptsupport@psionline. Com. They will be able to investigate the issue and ensure you receive your confirmation and test link as soon as possible.
If you need further assistance, please let us know.
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