Overview
PSI Exams has a rating of 3.9 stars from 7,819 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
The menu with all the available professions is kind of confusing. I'm just trying to study for one exam at the moment. There is increased ease of navigation once you get to know your way around, because the system is streamlined. But it somewhat overwhelming at first to see all the different choices of licensing without a clear system as to how it is organized
The actual use of the app was great… content is to be determined. I did find 2-3 questions that had conflicting answers when crossed referenced with the appropriate books
On 3/13/2025 I was scheduled at 2pm to take the CEN exam. I logged in at 150pm to start the verification process. This is the 4th exam I have taken with PSI using the same labtop and internet connection. I had to reinstall the software twice. It kicked me out for no known reason twice. The first time I made it to a proctor they said hello than stopped talking. I logged out. The second time I reached a proctor they said they could not read my ID. They had me hold up my ID for a full 5 minutes, no joke. Than the proctor said I would need to log out and take a snap shot with my cell phone. I followed that proctors directions. When I went to log back in the system said It was past the 30 minutes sign on time so I was counted absent. I obviously was not absent and their proctor logs prove it. Despite their proctor telling me to log out they are refusing to allow me to test again without paying.
We're sorry to hear about your experience with the CEN exam.
To assist you further, please provide your full name, exam confirmation number, and details of your concern to CDcareweb@psionline. Com. The support team will review your case and work on a resolution.
Let us know if you need any further assistance.
The customer service team is poorly trained and unable to answer even basic questions about why my documents are taking so long to be reviewed. It has been over 30 days, and my documents are still "in progress."
I have called 20 times and sent 6 emails, yet no one provides a resolution, a timeline, or even a clear answer. I cannot believe the state has entrusted such an important exam to a company with such an inefficient process.
I have exhausted all options and have no one else to turn to. I need this issue resolved immediately.
Looking forward to your urgent response.
Thank you for bringing this to our attention. We understand how frustrating this situation must be, and we want to ensure your concern is addressed as quickly as possible. We did attempt to contact you in response to your issue on February 16,2025.
Please provide your full name, email address, and the specific details of your concern, and send them to our support team at CDcareweb@psionline.com.
This will allow them to review your case and assist you further. We appreciate your patience and look forward to helping resolve this issue.
Although the test was easy and straight forward to have to pay $60 plus we should be able to take the test as many times as we need to not just the free test
Thank you for your feedback.
For any concerns regarding test access and review options, please contact our support team at support@psi. Memorang. Com. They will be able to provide further clarification and assistance.
Let us know if you need any additional support.
I tried to add another product and paid for it, however it repeatedly defaulted to my original purchase and my additional purchase never appeared in my learning page.
Thank you for reaching out.
For assistance with your additional purchase not appearing on your learning page, please contact support@gmetrix. Net. Their support team will be able to help resolve the issue.
Let us know if you need any further assistance.
Nothing about getting the SJE was easy, and then somehow my cart had 2 of the same "time" in it, which it would then not let me edit the cart. I had to empty the cart and then find the item again and re-add it. I didn't have a lot of time this morning, and this was frustrating.
We're sorry to hear about the difficulty you experienced while purchasing the SJE. We did attempt to contact you in response to your issue on February 24,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline. Com—they’ll be able to help resolve any issues.
We understand how frustrating this can be, especially when you’re short on time, and we appreciate your feedback.
The study material outline and program are awesome. I am a rep student and it is hard for me to stay on track with studying for my exam using my schooling materials. This format has supported my growth tremendously
Software is very user friendly. I like that I can take test in learning mode then switch to test as it'd be on the exam.
I had trouble getting to this page last week when I was on schedule to take a practice test. I have it now but may need to postpone my scheduled test date.
Just need little notes explaining along the way
Such as stating that it will take billing and info if voucher wasnt entered and submitted
So, my current concern is that I'm testing to be an electrician. Yet, there are ZERO code references to the questions. I had a question for the "definition" of special cases as defined by the NEC. I challenge you to find that definition in the code book.
As of right now, I'm regretting spending hard earned money for questions that don't give information or use the verbiage must or must not. The code is shall and shall not.
Thank you for your feedback! We apologize for the difficulty you’ve experienced finding the login page and we did attempt to contact you in response to your issue on February 8,2025.
Please provide the specific page you're having issues with and send the details of your concern to CDcareweb@psionline.com. They’ll be happy to assist you further.
We appreciate your patience, and we’re glad to hear things have been good otherwise!
Extremely difficult to find the login page, other than that good so far
Website relatively easy to navigate. However, practice exam costs and access is not attractive. Practice tests should not cost almost as actual exams. Multiple retests should be allowed. Bundle pricing for practice exams should be available. If buying the book, unlimited practice exam attempts should be included.
Thank you for sharing your feedback—We understand your concerns regarding the practice exam pricing and access.
For further assistance and to discuss these issues, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be happy to assist you and address your suggestions.
Your input is valuable, and we appreciate you taking the time to share it with us. Please let us know if there's anything else we can do to help.
Was an easy and great experience! Staff was very knowledgeable and had answers to all my questions about the process as it was my very first time taking a state exam.
I appreciate the layout of the website, it makes navigating for needed information very easy & effective.
She greeted everyone with a warm smile, making sure they felt welcomed and comfortable. She listened attentively, responding with kindness and patience, ensuring every need was met with care. Her attention to detail was evident in the way she anticipated requests before they were even made. Whether offering a helping hand or simply being present with a reassuring presence, she went above and beyond to make the experience pleasant. Her genuine effort and dedication left a lasting impression, making everyone feel valued and appreciated.
I purchased the practice test with the exam for $24.05 but never received an access code or order confirmation number just an email with the receipt of sales stating it was purchased.
Thank you for reaching out. We did attempt to contact you in response to your issue on March 8,2025.
If you need assistance with your practice test purchase, please contact our support team at support@psi. Memorang. Com. They can help you retrieve your access code or order confirmation.
If you need any further assistance, feel free to let us know.
I never received my exam it never downloaded and when I reached out to psi support I never got a response back.
I had a great experience taking my practice exam with PSI. It felt like I had an idea of the material that would be on my actual exam.
After all my verification I stayed waiting to release my test for 15 min and they disconnected, I don't think they have a good system to do online
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback—we understand how the menu can be a bit overwhelming at first. We did attempt to contact you in response to your issue on February 24,2025.
For assistance or guidance, please contact support@gmetrix. Net, and their team will be happy to help you navigate the system more easily.
We appreciate your insights, and we'll be sure to share your suggestions to improve the user experience.