Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It took me over 3 months to find out I made an error on my application form. If I did not call, I don't think I would have hear back from them.
Good, advised people to sign in before they purchase the barber practice exam, otherwise a email for the access code will not be sent post purchase.
Great experience, very easy to use, only wish they were not so expensive, or could offer a combo special if you purchase 2 test.
Not convinced that there records kept of customer issues. I have called many times over the past ten days trying to resolve a payment failure issue (there is nothing wrong with my card or bank account).
I have been told I will received an email, and when nothing has come, have been told that info was wrong. Then been told to email, but am just fobbed off. Each time there has been no record of my previous calls etc. I'm continually told that someone will call or email but no-one ever does.
To follow my correspondence with microsoft
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_schedpsi/payment-failure-repeated-for-psi-covid-with-lack/b627a70d-a639-4ae5-baa6-ee82dd*******?messageId=205ff2aa-1b61-4fa6-bd2d-89f7a14aba92
It's very easy to find what i'm looking for and get information.
Easy to obtain classes. Reasonable prices.===============
Books listed for my exam are not available on your site. They should be.
Thank you for bringing this to our attention. We're sorry to hear that the books listed for your exam are not available on our site. We did attempt to contact you in response to your issue on July 26,2024.
Please contact our support team at 866-589-3088 or email ptsupport@psionline.com for assistance.
Has been easy to use and helpful. Making it less stressful for the big day :)
Love the online option, easy to access, over all happy with the program.
Could use some code references when you miss a question so there's help to find where to find the answer for next time.
I am not clear if this is a test taker way
And how it works. I have 2 week trying to find out about it
My account doesn't show my scheduled exam. I do have a confirmation that my test is scheduled
We understand that your account doesn't show your scheduled exam despite having a confirmation. Thank you for reaching out, and we apologize for any inconvenience. We did attempt to contact you in response to your issue on July 26,2024. Please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com for assistance.
Expensive practice tests and then you also have 3 different versions of them as well. Gets super expensive.
We appreciate your message and understand your concern. We did attempt to contact you in response to your issue on December 12,2023
To address the issue, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. Provide them with the relevant details, including the transaction number (2747935), and they will assist you further.
If you encounter any challenges or need additional support, please feel free to reach out.
Thank you for your understanding.
Oh where to start. I passed my PA Insurance exam over a month ago. I took the test with an online proctor, everything was good I passed the proctor congratulated me and said my results would be sent immediately. They weren't so I gave it a day before I called. They put me on hold for 2 hours and then hang up because "the phone lines are too busy" WHY MAKE SOMEONE WAIT JUST TO BE DISCONNECTED! And because I'm stubborn I keep calling and emailing. After about 15 attempted phone calls and several customer service emails sent, I finally get a call back from a woman who had absolutely no clue what she was doing. She said she didn't have access, which I understand, and she said she would send it to a different department and I would have it by the end of the day. Great, perfect but that didn't happen. I still call and email hoping that there is something they can do. It's been over a month, they clearly don't care about anyone's needs. I NEED this license for my job, and I'm making way less now than I would if I had a license.
Satisfactory and excellent service delivery starting with my initial inquiries to booking for the salesperson exam.
Awesome experience and great practice tests did much in helping me getting prepared for the actual test
It's simply easy to navigate. The products are VERY well organized. The level of detail is just right.
Quite possibly the worst online proctoring and test taking available out there. This was a 3rd attempt to take a test I finally pay and got it and the proctor kept telling me I couldn't mouth words... excuse me? This is literally how I read, I read to myself so I can understand it. SHe cut it off again as I tried my hardest not to without even thinking about it and then got attitude saying if I did it again I would be kicked out! Excuse me for doing nothing wrong? So I responded before the exam was even back up with an F you type of thing and she KICKED ME OUT. The worst course I have ever had to deal with. The Proctor needs to be fired bc they are clearly on a power trip. Go with CHAMPIONS, DO NOT GO WITH CE SHOP. As if youre not already stressed trying to take the exam, this horrid proctor creates MORE STRESS! WTF!?
Navigation is not good. I am looking for educational materials for md broker license and didn't find much,
Hi Jacob, thank you for your feedback regarding the practice test navigation. We're sorry for any inconvenience you may have experienced in finding educational materials for the MD broker license. We strive to continuously improve our website and make it user-friendly, and your feedback will be taken into consideration in our ongoing efforts to enhance the user experience.
We appreciate your feedback and thank you for bringing this to our attention. Please don't hesitate to reach out to us if you have any further questions or concerns.
Review for the Linux foundation CKA certification:
Their system is a complete failure. After having spent 45 minutes trying to prove my identity over the web camera, the proctor could no longer see the web camera stream. Even though it was perfectly streaming from my end. I had to exit and reopen the browser. And they repeated the whole process of verification and scanning the room. And after all that they were unable to see the web cam stream again. I had to go through the whole process 5-6 times and spent more than 2 hours. One proctor asked me to disconnect the laptop I was using to write the exam. Oh my god that's hilarious. There were no other laptops in the desk. Just one. And they wanted me to remove that. Another proctor said I had unnecessary items on my desk. 4 proctors didnt say anything but one said I had unnecessary items- a bottle of water, some cables and a mouse pad. Not sure which item was unnecessary for their OCD proctors. Totally outrageous. Proctors lack common sense and im not even sure how they are even proctoring for IT certifications. What a bunch of jokers
We are grateful for sharing your views with us, Pratik. We will keep on improving the services we provide to our candidates. If you need further assistance, don't hesitate to email us at cdcareweb@psionline.com. Thank you.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex, we have sent you a message last April 24,2023. However, we have not received a response.
We apologize for the delay in responding to your application error. We understand that this has caused a major setback for you. We have reviewed your registration and pleased to inform you that your registration has been approved and you are now eligible to schedule your exam.
We understand that this process has taken longer than expected, and we apologize for any inconvenience this has caused. We appreciate your patience and understanding, and we look forward to assisting you in scheduling your exam. Please let us know if you have any questions or concerns send us an email at CDcareweb@psionline.com.