Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My account doesn't show my scheduled exam. I do have a confirmation that my test is scheduled
Expensive practice tests and then you also have 3 different versions of them as well. Gets super expensive.
We appreciate your message and understand your concern. We did attempt to contact you in response to your issue on December 12,2023
To address the issue, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. Provide them with the relevant details, including the transaction number (2747935), and they will assist you further.
If you encounter any challenges or need additional support, please feel free to reach out.
Thank you for your understanding.
Oh where to start. I passed my PA Insurance exam over a month ago. I took the test with an online proctor, everything was good I passed the proctor congratulated me and said my results would be sent immediately. They weren't so I gave it a day before I called. They put me on hold for 2 hours and then hang up because "the phone lines are too busy" WHY MAKE SOMEONE WAIT JUST TO BE DISCONNECTED! And because I'm stubborn I keep calling and emailing. After about 15 attempted phone calls and several customer service emails sent, I finally get a call back from a woman who had absolutely no clue what she was doing. She said she didn't have access, which I understand, and she said she would send it to a different department and I would have it by the end of the day. Great, perfect but that didn't happen. I still call and email hoping that there is something they can do. It's been over a month, they clearly don't care about anyone's needs. I NEED this license for my job, and I'm making way less now than I would if I had a license.
Satisfactory and excellent service delivery starting with my initial inquiries to booking for the salesperson exam.
Awesome experience and great practice tests did much in helping me getting prepared for the actual test
It's simply easy to navigate. The products are VERY well organized. The level of detail is just right.
Quite possibly the worst online proctoring and test taking available out there. This was a 3rd attempt to take a test I finally pay and got it and the proctor kept telling me I couldn't mouth words... excuse me? This is literally how I read, I read to myself so I can understand it. SHe cut it off again as I tried my hardest not to without even thinking about it and then got attitude saying if I did it again I would be kicked out! Excuse me for doing nothing wrong? So I responded before the exam was even back up with an F you type of thing and she KICKED ME OUT. The worst course I have ever had to deal with. The Proctor needs to be fired bc they are clearly on a power trip. Go with CHAMPIONS, DO NOT GO WITH CE SHOP. As if youre not already stressed trying to take the exam, this horrid proctor creates MORE STRESS! WTF!?
Navigation is not good. I am looking for educational materials for md broker license and didn't find much,
Hi Jacob, thank you for your feedback regarding the practice test navigation. We're sorry for any inconvenience you may have experienced in finding educational materials for the MD broker license. We strive to continuously improve our website and make it user-friendly, and your feedback will be taken into consideration in our ongoing efforts to enhance the user experience.
We appreciate your feedback and thank you for bringing this to our attention. Please don't hesitate to reach out to us if you have any further questions or concerns.
Review for the Linux foundation CKA certification:
Their system is a complete failure. After having spent 45 minutes trying to prove my identity over the web camera, the proctor could no longer see the web camera stream. Even though it was perfectly streaming from my end. I had to exit and reopen the browser. And they repeated the whole process of verification and scanning the room. And after all that they were unable to see the web cam stream again. I had to go through the whole process 5-6 times and spent more than 2 hours. One proctor asked me to disconnect the laptop I was using to write the exam. Oh my god that's hilarious. There were no other laptops in the desk. Just one. And they wanted me to remove that. Another proctor said I had unnecessary items on my desk. 4 proctors didnt say anything but one said I had unnecessary items- a bottle of water, some cables and a mouse pad. Not sure which item was unnecessary for their OCD proctors. Totally outrageous. Proctors lack common sense and im not even sure how they are even proctoring for IT certifications. What a bunch of jokers
We are grateful for sharing your views with us, Pratik. We will keep on improving the services we provide to our candidates. If you need further assistance, don't hesitate to email us at cdcareweb@psionline.com. Thank you.
They have questions on the REAL ESTATE exam that litteraly DO NOT have a legal answer. I felt like i was an exerienced mother of 5 taking an exam written by a teenager, about how to be a good mother. They also had SO MANY TYPOS! They had math questions that didn't provide enough information to even solve the problem. There sight doesn't have a home button or a login. It's improfesional, It's not okay, it shouldn't be Legal, They shouldn't be in business.
Hi Justin, we appreciate your feedback regarding your experience with the real estate exam. We understand your concerns about the quality of the questions, typos, lack of information, and user interface concerns on the website. We take candidate feedback seriously and are continuously working to improve our products and services. Your feedback will be shared with the appropriate teams for further review. Thank you for bringing this to our attention. If you have any other concerns, please feel free to contact us via email at cdcareweb@psionline.com. Thank you.
Love this help you guys are awesome, definitely helping me prepare for actual questions from the test
Excellent service, user friendly, easy to understand. Would recommend
You should allow us to print practice tests, which would be a huge help.
I found mostly the great and only content available, thank you
THE WEBSITE IS VERY USER FRIENDL.Y. EASILY NAVIGATE TO SEE WHAT YOU NEED AND I FEEL THE PRICING IS FAIR FOR MY NEEDS
Going through the enrollment process was a great experience
Hard to locate test material. Need to be easier to access. But glad it's available
Good work and service. Will always choose this service. All the info I need.
Nice easy to navigate for shopping, hope to see if test will help
My experience has been good as of right now so thank y'all so much
My experience was good. I had no issues with study….I did think it would be more study questions to help prepare for the test.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand that your account doesn't show your scheduled exam despite having a confirmation. Thank you for reaching out, and we apologize for any inconvenience. We did attempt to contact you in response to your issue on July 26,2024. Please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com for assistance.