Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very easy to purchase and to use website. Website also loads quickly.
It is full of incompetent & uncommunicative agents who are VERY error prone & non understandable half the time, at best. They are very likely just reading from a screen, so the moment you ask a question or give an answer not on their screen, they fall apart like a deck of cards. Why even bother having a phone service is you can not communicate with the humans calling in. It would be better to do it through mail, website, or even a phone robot (not being able to communicate with a human is just the same).
You call their hotline EXCLUSIVELY SPECIFIC to a SINGLE test type, and they still ask you what type test you are calling for?
They continuously try every attempt to keep you from talking to a supervisor and say they are always "busy". Agents AND Supervisors ALWAYS promise call backs and never keep their promise, even for emails.
The likely reason any of you are taking a test from this provider is because your TAX PAID government, is sending you here to take a test. If that's not you, I highly advice you to ask whoever you are taking a test for, to ask for a different provider; this place may cost you your certification!
You are so slay the house down boots gaga mama! Iconic legend! :)
Worked good, although for the lack I got I for sure thought I was going to get more subject to study off…
I was scheduled to take a online exam and spent 3 hours with support and multiple proctor trying to get the exam launched. The first they said they could not decipher what was a wall in the garage then when asked to reschedule at a site another proctor came on and said they can get me into the test this proctor has a issue with my computer desk because I have a black computer sitting on a black desk they could not tell what was my desk because it was black they sent me back to support for rescheduling and then in the middle of telling what was going on another proctor got on and said they to can get me to my exam. This proctor to had a problem deciphering what my computer was sitting on because it is black and requested me to move my desktop to another desk. Because all my equipment is professionally setup that was not an option for me so they again sent me to support to reschedule. They are really confusing it seems as if you are talking to robots when you are trying to get help. All in all it is probably better to go to a testing site then to use the online exam through them. They give you the run around because they don't want you to reschedule. After 3 hours of getting no where I finally gave up and requested the proctor reschedule my exam at a testing site. I've done everything that was asked of me and because I have black on black they can't tell what my computer is sitting on even after showing everything multiple times through a scan. I should not have to pay to reschedule my exam at a testing site as them not accepting my black desk is no fault of mine. And then to request someone to go buy another desk and try again is ridiculous. I will be expecting a resolution from this company and that should be rescheduling my exam for free.
We understand your sentiments, Dee. Please email us your concern at cdcareweb@psionline.com, and we look forward to resolving this issue for you. Thank you.
Little confusing due to limited information on which book pertains to each licence, but looks like i figured it out. I don't know yet.
Thank you so much. I hope I am successful.Very helpful and efficient.
Easy website to use and glad to see we can do this sample test on line.
I believe the quickest and easiest is hands on learning,though your expertise on study notes are great.
Thank you for reaching out to us with your preference for hands-on learning and we did attempt to contact you in response to your issue on January 19,2024.
If you have any additional questions or concerns, feel free to send us an email at CDcareweb@psionline.com.
Since the very first purchase I've always had a hard time making purchases, I've literally tried 4 different cards each time it's so inconvenient.
Thank you for reaching out to us, and we apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on January 26,2024.
To address your specific issue and provide assistance, we recommend contacting our support team directly at 866-589-3088 or via email at ptsupport@psionline.com.
Thank you for bringing this matter to our attention, and we look forward to assisting you.
It was a great experience. Hopefully I get to work on time for I can start reading and studying soon to pass the test.
The help numbers for hpcc and hpna were not attended to, I spent two days and called the PSI help line 3 times before finding the answer that I needed
We apologize for the difficulties you experienced and we did attempt to contact you in response to your issue on June 18,2024. For further assistance, please contact us via email at CDcareweb@psionline.com provide details of your concern.
Website has not worked and I've had to rebuy this 2 times now and have spent several hours on the phone with customer service
We're sorry to hear about the challenges you've faced and we did attempt to contact you in response to your issue on January 30,2024.
Rest assured, our team at support@psi.mail.memorang.com is dedicated to assisting you with any issues you're facing regarding your purchases and website access.
Thank you for bringing this matter to our attention.
The first practice test I purchased did not mention it was a onetime use. I had to purchase a second one.
Thank you for bringing this issue to our attention. We apologize for any confusion or inconvenience you experienced and we did attempt to contact you in response to your issue on April 29,2024.
To address this matter and assist you further, please contact support@gmetrix.net for assistance.
We appreciate your patience and understanding.
Frustrating. I understood instructions that I'd get an access code to sign in and I did't. Whatever.
We sincerely apologize for the inconvenience you've experienced in obtaining your access code. We did attempt to contact you in response to your issue on December 12,2023.
To expedite the resolution process, please reach out to our support team at 866-589-3088 or email ptsupport@psionline.com. Provide them with your full name, the order details, and a description of the issue you are facing. Our dedicated support team will work diligently to ensure that you receive the necessary assistance.
Thank you for bringing this to our attention.
Your candidate support, and website structure are both very bad, and I had terrible experience with you.
We're sorry to hear about your negative experience and we did attempt to contact you in response to your issue on October 9,2023.
To assist you in obtaining your exam results and addressing any concerns you have, please provide us with your full name, exam confirmation number, and the details of your issue. You can send this information via email to CDcareweb@psionline.com.
Our team will do their best to help you and provide the necessary assistance promptly. Thank you for your patience, and we apologize for any inconvenience you've faced.
The websites are too complicated to navigate, hopefully purchasing the practice test again will gain me access.
Hi Glen, thank you for your feedback regarding our website. We apologize for any difficulties you have experienced while navigating it. We appreciate your input and will work to improve our website's usability in the future. Thank you.
Second test I've paid for. Never received the first one, can't login to account, can't reset password.
Hi Jacob, we have sent you a message last May 30,2023. However, we have not received a response.
Thank you for reaching out to us. We apologize for the inconvenience you have faced. May we kindly request for a screenshot of the error message you are receiving? Additionally, can you please let us know the reason why you are unable to reset your password?
Please send it via email at CDcareweb@psionline.com We would like to assist you in resolving this issue as soon as possible. Thank you.
It is good and easy to navigate the site, but I need to change my login info and have been having trouble doing that.
Hi Travis, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for your feedback, and we're glad to hear that you find our site easy to navigate. We apologize for the inconvenience you've experienced while trying to change your login information.
To assist you further with updating your login details, we recommend reaching out to our support team directly at support@gmetrix.net. They will be able to guide you through the process and help resolve any issues you may be facing.
If there's anything else we can do to improve your experience or if you have any other questions, please don't hesitate to contact our support team. We are here to ensure you have a smooth and successful experience using our platform.
Thank you for using our services, and we appreciate your feedback.
It took me too long to figure out how to log in and access the test on your website, it was not very clear.
Hi Casey, we have sent you a message last August 31,2023. However, we have not received a response.
Thank you for sharing your feedback with us regarding the login and test access process on our website. We apologize for any confusion or difficulty you experienced while trying to access the test.
We understand the importance of providing a user-friendly experience for our candidates, and we appreciate your input in helping us identify areas for improvement. Your feedback will be valuable as we work towards enhancing the clarity and usability of our website to ensure a smoother process for all users.
If you have any further questions or encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. You can contact us at 866-589-3088 or via email at ptsupport@psionline.com. We're here to help and ensure your testing experience is as seamless as possible.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we strive to make necessary improvements.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and concerns about your experience with our service. We genuinely appreciate your candid comments, and we apologize for the issues you've encountered. We did attempt to contact you in response to your issue on November 4,2023.
To better understand and address your specific concerns, we kindly request that you provide us with your full name, exam confirmation number, and more details about your experience. Please send this information via email to CDcareweb@psionline.com. This information will help us investigate and address your concerns more effectively. We will investigate the issues you've raised.
Thank you for taking the time to share your thoughts. We look forward to addressing your concerns.