Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The help numbers for hpcc and hpna were not attended to, I spent two days and called the PSI help line 3 times before finding the answer that I needed
Website has not worked and I've had to rebuy this 2 times now and have spent several hours on the phone with customer service
We're sorry to hear about the challenges you've faced and we did attempt to contact you in response to your issue on January 30,2024.
Rest assured, our team at support@psi.mail.memorang.com is dedicated to assisting you with any issues you're facing regarding your purchases and website access.
Thank you for bringing this matter to our attention.
The first practice test I purchased did not mention it was a onetime use. I had to purchase a second one.
Thank you for bringing this issue to our attention. We apologize for any confusion or inconvenience you experienced and we did attempt to contact you in response to your issue on April 29,2024.
To address this matter and assist you further, please contact support@gmetrix.net for assistance.
We appreciate your patience and understanding.
Frustrating. I understood instructions that I'd get an access code to sign in and I did't. Whatever.
We sincerely apologize for the inconvenience you've experienced in obtaining your access code. We did attempt to contact you in response to your issue on December 12,2023.
To expedite the resolution process, please reach out to our support team at 866-589-3088 or email ptsupport@psionline.com. Provide them with your full name, the order details, and a description of the issue you are facing. Our dedicated support team will work diligently to ensure that you receive the necessary assistance.
Thank you for bringing this to our attention.
Your candidate support, and website structure are both very bad, and I had terrible experience with you.
We're sorry to hear about your negative experience and we did attempt to contact you in response to your issue on October 9,2023.
To assist you in obtaining your exam results and addressing any concerns you have, please provide us with your full name, exam confirmation number, and the details of your issue. You can send this information via email to CDcareweb@psionline.com.
Our team will do their best to help you and provide the necessary assistance promptly. Thank you for your patience, and we apologize for any inconvenience you've faced.
The websites are too complicated to navigate, hopefully purchasing the practice test again will gain me access.
Hi Glen, thank you for your feedback regarding our website. We apologize for any difficulties you have experienced while navigating it. We appreciate your input and will work to improve our website's usability in the future. Thank you.
Second test I've paid for. Never received the first one, can't login to account, can't reset password.
Hi Jacob, we have sent you a message last May 30,2023. However, we have not received a response.
Thank you for reaching out to us. We apologize for the inconvenience you have faced. May we kindly request for a screenshot of the error message you are receiving? Additionally, can you please let us know the reason why you are unable to reset your password?
Please send it via email at CDcareweb@psionline.com We would like to assist you in resolving this issue as soon as possible. Thank you.
It is good and easy to navigate the site, but I need to change my login info and have been having trouble doing that.
Hi Travis, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for your feedback, and we're glad to hear that you find our site easy to navigate. We apologize for the inconvenience you've experienced while trying to change your login information.
To assist you further with updating your login details, we recommend reaching out to our support team directly at support@gmetrix.net. They will be able to guide you through the process and help resolve any issues you may be facing.
If there's anything else we can do to improve your experience or if you have any other questions, please don't hesitate to contact our support team. We are here to ensure you have a smooth and successful experience using our platform.
Thank you for using our services, and we appreciate your feedback.
It took me too long to figure out how to log in and access the test on your website, it was not very clear.
Hi Casey, we have sent you a message last August 31,2023. However, we have not received a response.
Thank you for sharing your feedback with us regarding the login and test access process on our website. We apologize for any confusion or difficulty you experienced while trying to access the test.
We understand the importance of providing a user-friendly experience for our candidates, and we appreciate your input in helping us identify areas for improvement. Your feedback will be valuable as we work towards enhancing the clarity and usability of our website to ensure a smoother process for all users.
If you have any further questions or encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. You can contact us at 866-589-3088 or via email at ptsupport@psionline.com. We're here to help and ensure your testing experience is as seamless as possible.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we strive to make necessary improvements.
My card repeatedly declined on your website. I had to call my Credit card company and they told me it was a merchant error.
Hi Natalie, we have sent you a message last June 29,2023. However, we have not received a response.
Thank you for reaching out to us regarding the issue you experienced with your credit card payment on our website. We apologize for any inconvenience caused.
You can reach us via email at CDcareweb@psionline.com. Our team will be more than happy to assist you further.
Thank you for bringing this to our attention.
Can't find a code to make this a little cheaper. My facility won't pay for any of the study material or the certification fee.
Hi Chris, we have sent you a message last August 10,2023. However, we have not received a response.
Thank you for reaching out to us. We understand that obtaining study materials and certification fees can sometimes be challenging. We recommend that you contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to provide you with more information and assistance regarding any available codes.
We appreciate your dedication to pursuing your certification, and we're here to support you in any way we can. Please don't hesitate to contact us for further assistance.
None of the questions on their study guide were on the exam. Don't bother with this company…wish I could get my money back
Hi Adriana, we have sent you a message last June 29,2023. However, we have not received a response.
We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide the most comprehensive and accurate study materials for our candidates.
If you would like further assistance or have any additional concerns, please do not hesitate to reach out to us via email at CDcareweb@psionline.com.
Simple to use easy to find things and lots of choices people should be happy with this stuff.
We're glad to hear you found the platform simple to use with a variety of choices. For further assistance, please contact support@psi.memorang.com.
This is like a waiter asking how the food is before you taste it.
Thank you. It was very easy to find information and resources.
Idk... my experience has been somewhat unfortunately expensive.
Is there away to get coupons or promo codes on my next adventure with psi testing
Easy to use, it have a lot of features and very high quality recommendation of my teacher
I already purchase this practice test, didn't get link on email had to buy it again, I want my reimbursement back for order number*******
We apologize for any inconvenience you've experienced.
To promptly assist you in accessing the practice test you purchased, please contact our support team at support@gmetrix.net. They will provide the necessary guidance.
Thank you for your understanding, and our support team is ready to assist you with any further questions or concerns.
I spent 4 hrs on hold waiting to schedule an exam. Why does TDLR require anyone to test thru this messed up system?
So far so good. This is my first time, so I'll let you know after i pass the test.
We're glad to hear everything is going well so far! Best of luck with your test, and we look forward to hearing how it goes!
If you need any assistance along the way, please feel free to contact support@gmetrix.net.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the difficulties you experienced and we did attempt to contact you in response to your issue on June 18,2024. For further assistance, please contact us via email at CDcareweb@psionline.com provide details of your concern.