Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Thank you. It was very easy to find information and resources.
Idk... my experience has been somewhat unfortunately expensive.
Is there away to get coupons or promo codes on my next adventure with psi testing
Easy to use, it have a lot of features and very high quality recommendation of my teacher
I already purchase this practice test, didn't get link on email had to buy it again, I want my reimbursement back for order number*******
I spent 4 hrs on hold waiting to schedule an exam. Why does TDLR require anyone to test thru this messed up system?
So far so good. This is my first time, so I'll let you know after i pass the test.
We're glad to hear everything is going well so far! Best of luck with your test, and we look forward to hearing how it goes!
If you need any assistance along the way, please feel free to contact support@gmetrix.net.
One of my worst experience. The exam couldn't start at all. The online support/the proctor was either unavailable or handling several other exams.
A. A., we're so sorry you didn't have a positive experience. If you'd like, please email us at cdcareweb@psionline.com with additional details and we can help.
This web page is a wonderful site thank you. It is very easy to use and has a lot of guidance.
This is my 2cnd time ordering this because it downloaded in another computer that got broken and they could not accommodate me
Hi Renee, we have sent you a message last July 11,2023. However, we have not received a response.
Thank you for reaching out to us regarding your order for the Ohio Real Estate License Exam Prep - 1st Edition - PDF. Based on the order number you provided, we can confirm that you purchased this item.
We would like to inform you that the Ohio Real Estate License Exam Prep - 1st Edition - PDF is not a practice test but rather a PDF study guide. You are allowed to access it once to download it onto a device. However, please note the following important points:
1) The PDF study guide cannot be printed.
2) After opening the PDF on a device, it must be saved.
3) The download link will expire once it is used for the first time.
4) Please remember that purchases of PDF products are non-refundable.
We understand that this is your second time ordering this product due to the previous computer issue. We apologize for any inconvenience caused. Unfortunately, we are unable to accommodate your request for a new download due to the nature of the product.
If you have any further questions or concerns, please feel free to let us know via email at CDcareweb@psionline.com. We are here to assist you.
Twice today your system "forgot" that I hafe an account with you and required me to set up a new account.
Hi Thomas, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced with our system. This issue of the system not recognizing your existing account and prompting you to create a new one is certainly not the experience we intend to provide.
For assistance and to resolve this matter, please reach out to our support team at support@gmetrix.net. They will be able to investigate the issue further, ensure your account is properly linked, and address any concerns you may have. Your feedback is valuable in helping us improve our services.
Thank you for bringing this to our attention.
Website was well organized and easy to use. Was happy with the detailed information that was available to me.
The only issue i had with the site was ( for whatever reason) it would not allow me to use the credit card of my choosing. Which was a VISA.
Hi James, we've sent you a message last March 27, so we can assist you further with your concern. However, we have not received a response. If you need further assistance, please reach out to us via email at cdcareweb@psionline.com. Thank you.
The ladies are very helpful nice helpful and clear in direction.
Nice I have faith that this package is going to make me pass thanks for the opportunity
Excellence and clarity. All other contractors prep falls short.
Great experience this is helping me to know what actual exam is designed
I had to use this proctor for the certified flight registered nurse certification through the board certification of emergency nurses which have also been contacted about the use of this company for their exams.
1) They know they are unable to get clear pictures of an ID when verifying identity and one tech support representative messed with my computer for over 30 minutes to try to fix my camera which is brand new on the most recent microsoft surface. The second person I talked to said it happens all the time and to get a glass of water and hold the ID up through it as their solution—wild that this is their solution.
2) I could not connect with a proctor multiple times. They blamed it on my wifi multiple times before admitting they either did not have an available proctor or there are bugs in their system that disconnects the test taker from the proctor without either party knowing. My wifi passed all their tests prior to starting and none of my devices were showing any issue with connectivity.
3) The only time I was connected with an actual proctor, they told me to stop talking so loudly with IT, then told me to put my phone away, and threatened to terminate my exam even though they knew I was on the phone with tech support and my exam had not even started.
4) Once they tried starting my exam it froze and I was unable to contact the proctor so I called tech support again at which time the proctor somehow unfroze my screen and told me to get off the phone and that he would terminate my exam. I told him I was on the phone with tech support and he told me he would contact himself which did not work.
5) At this point I restarted my modem, laptop, and had been instructed to restart the PSI application multiple times with all the same issues as I described in point 2.
6) Eventually I was transferred to customer support to reschedule my exam where after leaving me on hold multiple times I was told they do not have the authority to reschedule and told me it would be 5-7 business days before I hear back.
We are sad to hear about this, Bryan. Feel free to send us an email at cdcareweb@psionline.com for assistance.
The experience itself was great. It always feels nice to pay for everything pertaining to education.
I signed up for the real estate exam 3 weeks ago, logged on to take the test and was kicked off. I called customer service and they gave me a "ticket number" and told me they would get back with me within 3-5 business days. NO RETURN CALL
Two days ago, I call them back for a 4th time and don't give them a "ticket number" and just request to schedule my exam. Annnnd they scheduled it. Ugh
Today, I log on for my test scheduled at 2pm. It is now 6:18pm. I have been on with tech support 4x. I completed 90 minutes of my exam and the program just disappeared from my effing screen! I'm now on my 5th call. They told me my exam had been "completed" when it had not. I still had the state portion to complete. Now as I have been transferred from tech to customer service, it was disconnected. I call the customer service number provided by tech and low and behold, they don't service real estate exam clients. WTF?!
If you can test with a different company, save your energy. This is beyond ridiculous!
Serena,
We're so sorry to hear you did not have a smooth experience. We can help - please email us at cdcareweb@psionline.com.
Thanks,
Samantha
I just ordered a test. So far so good. I failed my test so I need more help
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconvenience you've experienced.
To promptly assist you in accessing the practice test you purchased, please contact our support team at support@gmetrix.net. They will provide the necessary guidance.
Thank you for your understanding, and our support team is ready to assist you with any further questions or concerns.