Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Terrible! You need a Customer Service Phone #
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Please feel free to reach out to us via email at CDCareweb@psionline.com if you have any concerns or inquiries. We are here to assist you. Thank you.
I wish that there was actual material that came with this test prep rather than just answering questions. You're basically just guessing and then learn information once you've answered the question wrong (or right if you guessed correctly). Videos, PDF guides or something would be helpful to even briefly learn first... at least make it an option even if it costs a little more. I feel like it could be somewhat dangerous for your test to potentially begin memorizing information based on your wrong answers.
Also, in my state I will be testing in there is not exam prep available for adjuster's licensing. I would think that since PSI is the only provider that you are able to take the test through they would offer this information.
Thank you for your feedback on the adjuster’s exam prep.
We understand how having additional study materials like videos or PDF guides would be helpful. For any concerns or inquiries regarding available exam prep options in your state, please contact our support team at support@psi. Memorang. Com. They will be able to provide further clarification and assistance.
Let us know if you need any further support.
I am writing to express my dissatisfaction with the purchase experience. After completing the payment, the provided code was not recognized and did not work. It was not readily available, as stated it would be and was a completely different test (Life Insurance). I attempted at using the AI chat, as requested when the error prompt occurred but that also failed, causing an additional error message. Total disappointment.
Thank you for bringing this to our attention, and we're truly sorry to hear about the trouble you've experienced. We did attempt to contact you in response to your issue on May 23,2025.
For immediate assistance with this issue, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. They’ll be able to look into your purchase.
We understand how frustrating this must be, and we appreciate your patience.
The website is not user friendly. You also cannot see times and dates for more than one test at a time which is terrible when you wish to take 2 tests on same day. Called customer service and the woman (she was on Indian decent) was almost impossible to understand. She became angry with me when I had to ask a number of time to repeat what she said, I would have switched to another company if I could. Would not use again
Thank you for sharing your feedback with us—we're truly sorry to hear about your experience. We understand how frustrating it can be. We did attempt to contact you in response to your issue on April 19,2025.
For further assistance and to ensure your concerns are properly addressed, please reach out to our support team directly at support@psi.memorang.com. They’ll be in the best position to help resolve these issues and improve your experience moving forward.
We appreciate your honesty, and your feedback will be taken into consideration as we continue to work on enhancing our services.
I hope this truly does reflect the actual test. The practice test was easy to use the information afterwards is very valuable. Breaking down what you got right and wrong. The built in AI can give you specific code reference if you ask it. And lengthy explanations from the coffee reference too
It's good but a little confusing that the CSL exam uses different words like "Contractor" exam... just makes what study material to buy confusing. The unrestricted exam has residential and commercial code so I was looking for the study material to contain both but seems like this one might only have building code.
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Thank you for reaching out. We did attempt to contact you in response to your issue on July 3,2024. For assistance with your issue, please contact support@psi.memorang.com. They will be able to provide you with the help you need.
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Please contact CDcareweb@psionline.com for assistance and we did attempt to contact you in response to your issue on May 24,2024. Be sure to provide your full name, exam confirmation number, and details of your concern.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any frustration you've experienced and we did attempt to contact you in response to your issue on November 29,2023.
To address your concerns and provide assistance, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
We appreciate your feedback. Thank you for bringing this to our attention, and we look forward to assisting you promptly.