Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Twice today your system "forgot" that I hafe an account with you and required me to set up a new account.
Website was well organized and easy to use. Was happy with the detailed information that was available to me.
The only issue i had with the site was ( for whatever reason) it would not allow me to use the credit card of my choosing. Which was a VISA.
Hi James, we've sent you a message last March 27, so we can assist you further with your concern. However, we have not received a response. If you need further assistance, please reach out to us via email at cdcareweb@psionline.com. Thank you.
The ladies are very helpful nice helpful and clear in direction.
Nice I have faith that this package is going to make me pass thanks for the opportunity
Excellence and clarity. All other contractors prep falls short.
Great experience this is helping me to know what actual exam is designed
I had to use this proctor for the certified flight registered nurse certification through the board certification of emergency nurses which have also been contacted about the use of this company for their exams.
1) They know they are unable to get clear pictures of an ID when verifying identity and one tech support representative messed with my computer for over 30 minutes to try to fix my camera which is brand new on the most recent microsoft surface. The second person I talked to said it happens all the time and to get a glass of water and hold the ID up through it as their solution—wild that this is their solution.
2) I could not connect with a proctor multiple times. They blamed it on my wifi multiple times before admitting they either did not have an available proctor or there are bugs in their system that disconnects the test taker from the proctor without either party knowing. My wifi passed all their tests prior to starting and none of my devices were showing any issue with connectivity.
3) The only time I was connected with an actual proctor, they told me to stop talking so loudly with IT, then told me to put my phone away, and threatened to terminate my exam even though they knew I was on the phone with tech support and my exam had not even started.
4) Once they tried starting my exam it froze and I was unable to contact the proctor so I called tech support again at which time the proctor somehow unfroze my screen and told me to get off the phone and that he would terminate my exam. I told him I was on the phone with tech support and he told me he would contact himself which did not work.
5) At this point I restarted my modem, laptop, and had been instructed to restart the PSI application multiple times with all the same issues as I described in point 2.
6) Eventually I was transferred to customer support to reschedule my exam where after leaving me on hold multiple times I was told they do not have the authority to reschedule and told me it would be 5-7 business days before I hear back.
We are sad to hear about this, Bryan. Feel free to send us an email at cdcareweb@psionline.com for assistance.
The experience itself was great. It always feels nice to pay for everything pertaining to education.
I signed up for the real estate exam 3 weeks ago, logged on to take the test and was kicked off. I called customer service and they gave me a "ticket number" and told me they would get back with me within 3-5 business days. NO RETURN CALL
Two days ago, I call them back for a 4th time and don't give them a "ticket number" and just request to schedule my exam. Annnnd they scheduled it. Ugh
Today, I log on for my test scheduled at 2pm. It is now 6:18pm. I have been on with tech support 4x. I completed 90 minutes of my exam and the program just disappeared from my effing screen! I'm now on my 5th call. They told me my exam had been "completed" when it had not. I still had the state portion to complete. Now as I have been transferred from tech to customer service, it was disconnected. I call the customer service number provided by tech and low and behold, they don't service real estate exam clients. WTF?!
If you can test with a different company, save your energy. This is beyond ridiculous!
Serena,
We're so sorry to hear you did not have a smooth experience. We can help - please email us at cdcareweb@psionline.com.
Thanks,
Samantha
I just ordered a test. So far so good. I failed my test so I need more help
Really good for prep. Definitely worth the money spent for the confidence gained thru this online test prep and subs
Great service and very easy to use. I recommend everyone to used this
Thank you it was a great experience with adding to my success of passing the brokers exam
Simple and Easy. Very easy to understand. Gave the correct information.
The site is very jumpy, went to places that i didn't 'click'
Doesn't specify the study material / practice tests to my specialty 06a
Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced and we did attempt to contact you in response to your issue on April 29,2024.
To assist you further and address your concerns effectively, please reach out to us at 866-589-3088 or email ptsupport@psionline.com. Our support team will be more than happy to assist you with any technical issues you encountered.
Thank you for your understanding and cooperation. We look forward to assisting you promptly.
The site & payment works fine so far. So far so good!
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Found everything I need but one book in one place! Was hoping to find the exam handbook for NC.
Every time I needed to speak with a representative, I get somebody from India who I can't even understand. Horrible customer service guys
Thank you for bringing your concerns to our attention, and we sincerely apologize for any frustration you've experienced.
To ensure your concerns are promptly addressed, we recommend reaching out to our candidate team at CDcareweb@psionline.com. In your email, please outline the specific issues you encountered.
Thank you for choosing PSI Services LLC.
Your customer service is horrible. The knowledge of your sales people is absolutely zero. You should never be allowed to run these tests.
Hi M S, we have sent you a message last April 25,2023. However, we have not received a response.
We're sorry to hear that you had a negative experience with our support.
We take all feedback seriously and are always looking for ways to improve our service.
If you could provide us with more specific details about your experience and the issue, we would be happy to address your concerns and work towards a resolution. Please send the details via email at CDcareweb@psionlone.com
Thank you for bringing this to our attention.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced with our system. This issue of the system not recognizing your existing account and prompting you to create a new one is certainly not the experience we intend to provide.
For assistance and to resolve this matter, please reach out to our support team at support@gmetrix.net. They will be able to investigate the issue further, ensure your account is properly linked, and address any concerns you may have. Your feedback is valuable in helping us improve our services.
Thank you for bringing this to our attention.