Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The site is very jumpy, went to places that i didn't 'click'
Doesn't specify the study material / practice tests to my specialty 06a
The site & payment works fine so far. So far so good!
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Found everything I need but one book in one place! Was hoping to find the exam handbook for NC.
Every time I needed to speak with a representative, I get somebody from India who I can't even understand. Horrible customer service guys
Thank you for bringing your concerns to our attention, and we sincerely apologize for any frustration you've experienced.
To ensure your concerns are promptly addressed, we recommend reaching out to our candidate team at CDcareweb@psionline.com. In your email, please outline the specific issues you encountered.
Thank you for choosing PSI Services LLC.
Your customer service is horrible. The knowledge of your sales people is absolutely zero. You should never be allowed to run these tests.
Hi M S, we have sent you a message last April 25,2023. However, we have not received a response.
We're sorry to hear that you had a negative experience with our support.
We take all feedback seriously and are always looking for ways to improve our service.
If you could provide us with more specific details about your experience and the issue, we would be happy to address your concerns and work towards a resolution. Please send the details via email at CDcareweb@psionlone.com
Thank you for bringing this to our attention.
Purchased a practice test with the understanding that i would be able to take it multiple times and could only take it once
Hi Kenneth, we have sent you a message last April 21,2023. However, we have not received a response.
Thank you for reaching out to us. Based on the order number that you have provided we see that you purchased Mississippi Real Estate License Exam Prep - PDF version, please note that this item is not a practice test. Mississippi Real Estate License Exam Prep is a PDF study guide that you may only access once to download it.
Furthermore, as per the product acknowledgement that you have agreed, this PDF may not be printed, must save the PDF after it opens on a device, that the download link will expire after it is used the first time, and that purchases of PDF products are non-refundable.
Thank you.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com.
Ive purchased the study guide twice and none of the questions were on there.
We apologize for the inconvenience you've experienced with the study guide and will work to resolve this issue promptly. We did attempt to contact you in response to your issue on July 12,2024. Please contact our support team directly at support@psi.mail.memorang.com for assistance.
Been sitting on line on hold waiting to speak to a psi rep regarding which program would best suit my needs,im 24 minutes and 25 seconds and holding
Thank you for reaching out to us, and we sincerely apologize for the extended wait time. We did attempt to contact you in response to your issue on December 28,2023
To ensure you receive the assistance you need, we recommend contacting our dedicated support team at support@gmetrix.net.
Thank you for choosing PSI.
Awesome classes! Hope the practice tests get me warmed up!
It charges my credit card twice and the Server for the practice Test is Down this is Hell I hope I pass this test so I never have to go though this again! Do better PSI online!
Hi Erika, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustrating experience you've had with our mobile platform and the issues you encountered with billing and the practice test server. We understand the importance of a smooth and seamless testing experience and sincerely regret any inconvenience caused.
To better assist you and resolve these issues, we kindly request that you provide us with the following information via email at CDcareweb@psionline.com:
- Your full name:
- Order number (if available):
- Details of the concerns you faced with the mobile platform, billing, and the practice test server.
Once we receive this information, our support team will investigate the matter thoroughly to understand the cause of the issues and work towards providing a swift resolution.
We apologize for any distress this has caused, and we genuinely appreciate your understanding as we work to improve our services and address these concerns.
Thank you for taking the time to share your feedback, and we assure you that we will strive to do better to enhance your experience with PSI Online.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to assist you.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
PSI has canceled my test without notifying me twice now. The first time I actually checked their website a few days before my test because the covid 19 lockdowns had just gone into effect. I can understand them closing the testing center but why no notification? So I rescheduled my test. Skip forward 6 weeks. Lockdown has been lifted. I drive an hour and half to the testing center just to be told that "I'm not in the system" and "there's nothing I can do about"... I had to call the 800 number 3 times to actually get ahold of a person. They tell me my test had been cancelled 2 days prior and that they didnt notify me because they didnt have my email address. They had my email address both times they sent me my confirmation number? I'm not even the only person this happened to. There was another guy there at the same time in the exact same predicament. This really is pathetic behavior from what's supposed to be a professional testing center. Through PSI is the only way I can take my state license exam and they know it. If I or anyone actually had a choice PSI would have been out of business long ago.
I've never dealt with a company that has canceled my appointment so many times in a row (4 times in a row) and not only are they canceling, I'm showing up early to the testing proctor, but "they don't have enough spots" and I'm showing up 30-45 minutes early and the other cancelation they sent me an email 9pm the night before saying to reschedule and today 5/1/2020 I had an exam at 9am and arriving at 8am I've waited over an hour for no one to show up to the test sight it seems my scheduled time and date is a joke to them, with my job pressuring me to get this test, PSI Testing is a sham of a company who doesn't even pick the phone up...
Site would not take my business card for payment. Also, the login into the psionlinestore.com has asked me to change my password at least 15 times.
Hi David, we sent you a message last July 24,2023. However, we have not received a response.
Thank you for reaching out to us and sharing your experience. We apologize for any inconvenience you encountered while using our website for payment and accessing the Psionlinestore.com.
Regarding the payment issue with your business card, we recommend checking that the card details are entered correctly, including the card number, expiration date, and security code. If the issue persists, please try using a different payment method or contact your bank to ensure there are no restrictions on your card for online transactions.
Regarding the frequent password change requests on Psionlinestore.com, we apologize for any inconvenience this has caused. We recommend ensuring that your password meets the required security criteria and doesn't match any previously used passwords. Additionally, try clearing your browser cache and cookies, as this may help resolve any technical issues related to password changes.
If you continue to experience difficulties or have any further questions, please don't hesitate to contact us via email at CDcareweb@psionline.com. Our support team will be happy to assist you and address any concerns you may have.
Thank you for bringing these matters to our attention, and we appreciate your understanding as we work to improve our services.
Your website, customer service and overall experience is horrible and I've reported to Dept of licensing
We sincerely apologize for the challenges you've encountered, and we appreciate you bringing your concerns to our attention.
To address your issues and provide the assistance you need, we recommend reaching out to our candidate team directly. You can contact them at 866-589-3088 or via email at ptsupport@psionline.com.
Thank you for your understanding, and we look forward to assisting you promptly.
Tests are too expensive tests are too expensive tests are too expensive tests are too expensive
We understand your concerns about the cost of the tests, and we appreciate your feedback. We did attempt to contact you in response to your issue on July 19,2024. If there's anything else we can assist you with, please feel free to reach out. For support with the NBRC self-assessment exam (SAE), please contact (913) 895-4828.
Great, the experience was overall very nice and easy. Thank you!
Still haven't received my order
I've sent multiple messages and haven't gotten any response or updates
PSI coordinated and made a follow up regarding customers order.
Mostly neutral as its my first order. Some difficulty navigating site at first, shipping is expensive
Hi Jeremy, we have sent you a message last September 5,2023. However, we have not received a response.
Thank you for sharing your feedback regarding your recent order with us. We appreciate your input, and we're here to assist you with any questions or concerns you may have.
We understand that navigating our website for the first time can sometimes be challenging, and we apologize for any inconvenience you experienced. We are continuously working to improve the user experience on our website, and your feedback is valuable in helping us make necessary enhancements.
Regarding shipping costs, we understand that affordability is important to our customers.
If you have any other questions or if there's anything else you'd like to share, please feel free to contact us via email at CDcareweb@psionline.com. We're committed to ensuring your satisfaction and are ready to assist you in any way we can.
Thank you for choosing our services, and we look forward to serving you effectively in the future.
Great experience. Never any issues. Explanations of why the answer was the correct one very helpful.
I'm enraged at the fact I ever have this place money. I paid them 180$ thus far for 2 insurance exams that I never even got to take. Had an appointment for in person. My location stated they were closed so I called. After 6 hours YES I SAID 6 hours on HOLD, I finally got someone who hung up on me. He did call me back and told me I had to take a proctored spent another 3 hours remotely in my computer downloading stuff for this exam. He told me I was good to go I launch my exam and boom my exam stated it was already submitted. Since then I have spent 3 more days 12+ hours a day and I am not exaggerating trying to fix the problem. They continue to transfer me or have me on hold. They told me I would not pay however I checked my account and there were all the charges that I now have disputed through the bank. The tech support has no idea what to do and I'm now convinced after having to scan my ID over 32 times. They installed something in my computer to gather personal information or something. They have every excuse in the book as to why it's MY FAULT when al my system tests pass, when I'm Ethernet hooked to the router and I called to upgrade to the fastest wifi with my own private wifi network. This is an effin joke. I regret ever dealing with them. They have stressed me out and the best part is they asked me for my email over 70 times and not once have I received an email. It took me going off the rocker to get a damn ticket number. Not worth it they suck, and they should be shut down. Their proctor had me kicked out for using Skype when I don't even have skype downloaded to my computer and had it wiped out by geek squad prior to trying to even test. But they told me I did that. Okay cause when the guy remotely logged in he saw for himself that there was nothing social media attached to this computer. And he then claimed "I assure you it will be fixed." Well PSI I assure you, I will write a comment on every single site I come across with your b. S of a "proctored exam," and I assure you that you asses will not be ruining people's job opportunities due to your laziness and lack of tech skills.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced and we did attempt to contact you in response to your issue on April 29,2024.
To assist you further and address your concerns effectively, please reach out to us at 866-589-3088 or email ptsupport@psionline.com. Our support team will be more than happy to assist you with any technical issues you encountered.
Thank you for your understanding and cooperation. We look forward to assisting you promptly.