The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Still haven't received my order
I've sent multiple messages and haven't gotten any response or updates
Mostly neutral as its my first order. Some difficulty navigating site at first, shipping is expensive
Hi Jeremy, we have sent you a message last September 5,2023. However, we have not received a response.
Thank you for sharing your feedback regarding your recent order with us. We appreciate your input, and we're here to assist you with any questions or concerns you may have.
We understand that navigating our website for the first time can sometimes be challenging, and we apologize for any inconvenience you experienced. We are continuously working to improve the user experience on our website, and your feedback is valuable in helping us make necessary enhancements.
Regarding shipping costs, we understand that affordability is important to our customers.
If you have any other questions or if there's anything else you'd like to share, please feel free to contact us via email at CDcareweb@psionline.com. We're committed to ensuring your satisfaction and are ready to assist you in any way we can.
Thank you for choosing our services, and we look forward to serving you effectively in the future.
I'm enraged at the fact I ever have this place money. I paid them 180$ thus far for 2 insurance exams that I never even got to take. Had an appointment for in person. My location stated they were closed so I called. After 6 hours YES I SAID 6 hours on HOLD, I finally got someone who hung up on me. He did call me back and told me I had to take a proctored spent another 3 hours remotely in my computer downloading stuff for this exam. He told me I was good to go I launch my exam and boom my exam stated it was already submitted. Since then I have spent 3 more days 12+ hours a day and I am not exaggerating trying to fix the problem. They continue to transfer me or have me on hold. They told me I would not pay however I checked my account and there were all the charges that I now have disputed through the bank. The tech support has no idea what to do and I'm now convinced after having to scan my ID over 32 times. They installed something in my computer to gather personal information or something. They have every excuse in the book as to why it's MY FAULT when al my system tests pass, when I'm Ethernet hooked to the router and I called to upgrade to the fastest wifi with my own private wifi network. This is an effin joke. I regret ever dealing with them. They have stressed me out and the best part is they asked me for my email over 70 times and not once have I received an email. It took me going off the rocker to get a damn ticket number. Not worth it they suck, and they should be shut down. Their proctor had me kicked out for using Skype when I don't even have skype downloaded to my computer and had it wiped out by geek squad prior to trying to even test. But they told me I did that. Okay cause when the guy remotely logged in he saw for himself that there was nothing social media attached to this computer. And he then claimed "I assure you it will be fixed." Well PSI I assure you, I will write a comment on every single site I come across with your b. S of a "proctored exam," and I assure you that you asses will not be ruining people's job opportunities due to your laziness and lack of tech skills.
Shipping is expensive. Wish free shipping was option I wouldn't mind waiting a couple weeks for the book
Thank you for your feedback regarding the shipping costs. We understand your concern, and while free shipping might not currently be an option, we appreciate your input and we did attempt to contact you in response to your issue on October 10,2023.
If you have any further questions or need assistance with any other aspects of our services, please don't hesitate to reach out to us via email at CDcareweb@psionline.com.
We value your feedback and are here to assist you with any inquiries or concerns you may have.
Proctor = very professional
Browser = user friendly design
Website is easy to use - but I wanted more info about studying for and pursuing a license to be a Public Adjustor in NJ - the phone wait time is quite high
Everything about your company is terrible. Probably the worst testing facility ive ever had to deal with
We're sorry to hear about your experience we did attempt to contact you in response to your issue on May 10,2024.
Please reach out to CDcareweb@psionline.com with your full name, exam confirmation number, and details of your concerns. They should be able to assist you further and address any issues you've encountered.
This program is very user friendly and easy to use. Self explanatory.
Wonderful and easy experience. All of the tools needed for a successful business at my fingertips.
Quick, Excellent, and amazing experience with PSI. Thank you
Great experience thank you very much! It was very easy and straightforward
I have been on hold for a total of 4 hours with each call. Its ridiculous to not be able to get ahold of anyone
We're sorry to here about that, Adrianna. May we request for your exam confirmation number and more details of your concern to be sent via email at CDCareweb@psionline.com. Thank you!
Easy check out process, no ads, no taxes applied. Just straight to the exam.
Logging in and scheduling is a nightmare. I have called and emailed trying to get my test scheduled but I am have so many issues. Very frustrating
Hi Toni, we have sent you a message last June 19,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced with scheduling for your test.
If you need further assistance or any additional questions, please do not hesitate to contact us via email at CDcareweb@psionline.com. Thank you
I had to create two accounts. PSI exams and PSI online store. One would be easier. And your shipping rate for one small book is a racket.
Hi Cordell, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the need to create two separate accounts for PSI exams and the PSI online store. We understand that a unified account system would make the process more streamlined and user-friendly. Your feedback has been duly noted, and we will certainly take it into consideration as we work towards improving our platform.
Regarding the shipping rate for the book, we understand your concerns. We strive to provide competitive and reasonable shipping rates, but it seems that we may have fallen short in meeting your expectations in this regard. We will review our shipping policies to ensure they align with our commitment to providing the best possible service to our customers.
If you have any specific issues or questions related to your accounts or any other aspect of our services, please don't hesitate to reach out to us at CDcareweb@psionline.com. Our team is here to assist you and ensure that you have a positive experience with us.
Once again, we appreciate your feedback, and it will be instrumental in helping us improve our services for all our candidates. We hope to have the opportunity to serve you better in the future.
I have had a great experience...the questions are like the test and they help give you a lot of tools to be able to pass the exam.
Hi Charles, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
The tests do not help prepare for exams the tests do not help for the exam,
We appreciate your feedback regarding the tests and are sorry to hear they did not help you prepare for the exams. We did attempt to contact you in response to your issue on July 14,2024. For assistance, please contact support@psi.memorang.com.
Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks
PSI coordinated and made a follow up regarding customers order.