Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Quick, Excellent, and amazing experience with PSI. Thank you
Great experience thank you very much! It was very easy and straightforward
I think that this is a great thing to offer for students getting ready to test
I have been on hold for a total of 4 hours with each call. Its ridiculous to not be able to get ahold of anyone
Easy check out process, no ads, no taxes applied. Just straight to the exam.
Logging in and scheduling is a nightmare. I have called and emailed trying to get my test scheduled but I am have so many issues. Very frustrating
Hi Toni, we have sent you a message last June 19,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced with scheduling for your test.
If you need further assistance or any additional questions, please do not hesitate to contact us via email at CDcareweb@psionline.com. Thank you
I had to create two accounts. PSI exams and PSI online store. One would be easier. And your shipping rate for one small book is a racket.
Hi Cordell, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the need to create two separate accounts for PSI exams and the PSI online store. We understand that a unified account system would make the process more streamlined and user-friendly. Your feedback has been duly noted, and we will certainly take it into consideration as we work towards improving our platform.
Regarding the shipping rate for the book, we understand your concerns. We strive to provide competitive and reasonable shipping rates, but it seems that we may have fallen short in meeting your expectations in this regard. We will review our shipping policies to ensure they align with our commitment to providing the best possible service to our customers.
If you have any specific issues or questions related to your accounts or any other aspect of our services, please don't hesitate to reach out to us at CDcareweb@psionline.com. Our team is here to assist you and ensure that you have a positive experience with us.
Once again, we appreciate your feedback, and it will be instrumental in helping us improve our services for all our candidates. We hope to have the opportunity to serve you better in the future.
I have had a great experience...the questions are like the test and they help give you a lot of tools to be able to pass the exam.
Hi Charles, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
The tests do not help prepare for exams the tests do not help for the exam,
We appreciate your feedback regarding the tests and are sorry to hear they did not help you prepare for the exams. We did attempt to contact you in response to your issue on July 14,2024. For assistance, please contact support@psi.memorang.com.
I cannot even fathom how this company is still even in business! Worst call wait times and their customer service is terrible.
We are here to help, Shaina. For assistance, kindly email us full details of concern at cdcareweb@psionline.com along with your contact information and confirmation number. Thank you
Your computers are terrible and need to be updated. Mine froze during the exam and I missed the test by one question
Hi Mason, we have sent you a message last August 3,2023. However, we have not received a response.
Thank you for reaching out to us and sharing your feedback about your recent exam experience. We apologize for any inconvenience you faced due to the technical issues during your exam. We understand how important it is to have a smooth and reliable testing environment, and we sincerely regret that your computer froze, causing you to miss the test by one question.
To assist you further and investigate the matter thoroughly, we kindly request that you provide us with your full name, exam confirmation number, and any additional details regarding the technical difficulties you encountered during the exam. This information will help us identify the root cause of the issue and take appropriate measures to prevent such incidents in the future.
We understand how frustrating it can be to experience technical difficulties during a critical exam, and we want to ensure that your concerns are addressed promptly and effectively. Rest assured, we are committed to providing a reliable and user-friendly testing experience to all our candidates.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and cooperation in providing the necessary information. Our team is dedicated to resolving this matter and providing you with a positive testing experience in the future.
If you have any further questions or require additional assistance, please do not hesitate to contact us at CDcareweb@psionline.com. We are here to support you and ensure that you have a successful exam journey.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
I get theres taxes for everything but before you click pay it should display the total with taxes before submitting not after
Hi Alex, we have sent you a message last April 21,2023. However, we have not received a response.
Thank you for your feedback. It's understandable that you would like to see the total cost with taxes included before submitting payment. We will forward this suggestion to the appropriate team to see if it's feasible to implement. In the meantime, please note that taxes are often calculated based on your location and may vary, which is why they may not be included in the displayed price upfront.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com
Please let me know how to log on for my test. I dont see the link on the confirmation email as suggested
Thank you for reaching out, and we apologize for any confusion regarding the test log-in process. We did attempt to contact you in response to your issue on November 18,2023.
To assist you promptly, we recommend contacting our support team at support@gmetrix.net. They will provide you with detailed guidance on how to log in for your test and address any concerns you may have.
Thank you for choosing our services, and we look forward to assisting you promptly.
I just cannot stress how horrible this company is. I tried to take an exam and was not able to because of an error box that popped up and would not close. I called the customer service phone number and was on hold for a total of 4 hours! During that time I was transferred 5 times and hung up on twice. I was able to get the error box issue resolved, but had to be transferred to get my exam rescheduled. I am not exaggerating when I say I was on hold for 4 hours. After the 2nd time of being disconnected I hung up, thinking maybe an email would be a more efficient way to resolve the issue. Boy, was I wrong! After 4 emails, each of which appeared to be sent by a different person, I got tired of repeating myself and being asked the same questions over and over again, so I called the company back. I was pleased that I was able to call really late (midnight ET) and get an answer. Finally, and in a reasonable amount of time, my issue was resolved and my exam was rescheduled. THEN, the day I go for my 2nd attempt at taking the exam, I was told I was not able to because I did not include my full legal name, that was shown on my drivers license, during the registration process. NO WHERE DID IT STATE TO INCLUDE MY FULL LEGAL NAME. Most sites make it clear to include your FULL NAME---legal name---or the name exactly as it is shown on your DL. Now I'm currently sitting on hold again, waiting for yet another resolution. I wish I had any other choice of companies to use for my exam!
We sincerely apologize for the inconvenience, Alicia. Let us help you by emailing us the details of concern at cdcareweb@psionline.com along with your confirmation number and contact information. Thank you.
The process was seamless and fast. The customer service team was knowledgeable and quick at solving any issues.
Got pre test and had no issues. Process was easy. Would order from them again.
Im having to purchase a second practice test because i can't use the first one bc my account was somehow deleted on yalls end...
We apologize for any inconvenience this has caused and hope to resolve your issue promptly and we did attempt to contact you in response to your issue on May 28,2024.
Please contact support@psi.memorang.com for assistance.
I tried to use the diagnostic test and purchase through there but it wouldn't load for me. Which was unfortuate because it was a tad cheaper.
The purchasing process was quick fast and easy. I was happy with my purchase of the IL Real Estate Broker National Sample Examination
The customer service rep was very kind and help, sorry I am unable to remember her name, but she was very nice to me, Thank you!
Agent spoke bad English. Did not have the practice test I required. $283 for a book (including shipping) I am not even sure prepares me for the exam.
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on April 5,2024.
Please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com to discuss your concerns further.
We appreciate your patience and understanding.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to here about that, Adrianna. May we request for your exam confirmation number and more details of your concern to be sent via email at CDCareweb@psionline.com. Thank you!