Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I tried to use the diagnostic test and purchase through there but it wouldn't load for me. Which was unfortuate because it was a tad cheaper.
The purchasing process was quick fast and easy. I was happy with my purchase of the IL Real Estate Broker National Sample Examination
The customer service rep was very kind and help, sorry I am unable to remember her name, but she was very nice to me, Thank you!
Agent spoke bad English. Did not have the practice test I required. $283 for a book (including shipping) I am not even sure prepares me for the exam.
Easy to maneuver, great statistics showing you where you stand and what you need to focus on. Good use of technology.
I've heard this really helps. I hope this really helps me pass.
Ease of checkout. Easy website to navigate. Wish the test was a bit cheaper.
Not helpful and questions on practice test didn't resemble the actual test
We understand that you found the practice test unhelpful and different from the actual test. We did attempt to contact you in response to your issue on July 12,2024. Reaching out to support can help address your concerns and provide further guidance. Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.
Have not received second email for order # *******. I've contacted *******@psi.mail.memorang.com and *******@psionline.com and *******@gmetrix.net and have not heard anything back.
Hi David, we have sent you a message last August 1,2023. However, we have not received a response.
We apologize for the inconvenience you have experienced with accessing your practice test and for the delay in receiving the necessary emails. We understand how important it is to have a smooth and timely process when preparing for your exam.
Please rest assured that we are committed to resolving this issue for you as quickly as possible. To expedite the resolution, we recommend reaching out to the GMetrix support team directly at support@gmetrix.net. They are better equipped to assist you with any technical issues related to accessing your practice test.
Thank you for bringing this matter to our attention, and we look forward to helping you resolve the issue and continue your exam preparation with ease.
I would recommend this to others but I think they should remove the material that is completely unrelated to the profession.
Overall very good need a few video to help me. Quick video showing all the steps. I spent 3 hours just to sceule test.
Thank you for reaching out to us, and we're glad to hear that you found our services overall satisfactory. We did attempt to contact you in response to your issue on February 6,2024.
In the meantime, if you encounter any difficulties or need assistance with scheduling your test, please don't hesitate to contact our candidate team via email at CDcareweb@psionline.com.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
I paid for my exam through a phone operator. The exam did not show up under my online account. When I called to get it the woman that answered reassured me that it would be there the day of the test. When test day came along I called as soon as they opened. The tech guy told me to call 30 mins before my exam and they would open it. I called and the girl that answered told me I didn't have time to take it. When I told her I still had 30 mins before I needed to sign in she tried to get it to open again. But I had to give her my PASSWORD for her to see what was going on. She messed around doing god knows what for 30 more mins and still told me nope I can't get it to work so you can't take the test and I would have to pay 170 AGAIN. I was like uhhhh NOPE. I had been trying to fix the issues all week so then she rescheduled me weeks out so they have time to fix whatever BS is going on qith THEIR website. ALSO, they barely spoke English for crap so I had to ask what 300 times which is annoying when you're already irritated! The tech guys are the only part of this company that isn't completely useless...however, still paid and still no test! I'm so pissed I can't take my test somewhere else I am FORCED TO USED THIS JOKE COMPANY
Thank you for notifying us about this, Ash N. You may email us the full details of your concern at cdcareweb@psionline.com and we will have this checked by the relevant team. Thank you.
You'll ripped me off 10 dollars won't give me my book and won't give me my money back do not buy nothing off this site
We're sorry to hear about your frustrating experience and we did attempt to contact you in response to your issue on April 26,2024.
Please reach out to our support team at 866-589-3088 or emailing ptsupport@psionline.com.
Thank you for bringing this to our attention, and we appreciate your patience.
Good experience. Easy to follow and complete. Good practice and case studies that relate to all hospice care
I tried to take AWS SAA exam on PSI.
It requires PSI Secure Browser to take exam on PSI on my own PC.
PSI Secure Browser told me to close all other applications, including NVIDIA Container.
But NVIDIA Container restarts again and again automatically.
To make matters worse, I couldn't input anything on Live Chat in PSI Secure Browser due to a software bug.
So I contacted PSI support. It also take much time because the supports ask same questions 3 times in total. (contact form, chat, and technical support chat)
About 3 minutes after the exam starts, I could make PSI Secure Browser work.
I followed the proctor's instructions and showed my room where I take the exam.
Then Secure Browser suddenly shut down (probably because it was 15 minutes after the exam starts), and Chrome was opened and showed the home of PSI official website. (I don't know why, probably a bug)
It was already 15 minutes after the exam starts, so I gave up taking the exam. There was no refund. And AWS support told I can't reschedule the exam in 24 hours.
I never use this service again.
We are sad to hear about this experience, Seong Y. If ever you need assistance, feel free to reach us at cdcareweb@psionline.com. Thank you
Easy to browse and buy a book. Contents are great help for taking the PSI exam.
I am applying for a licensing test appointment and will need the guide to study. The purchase was fast and easy. We will see how soon it gets to me.
$60 is a handsome cost for a spiral bound reference manual, and the $30 shipping seems like you're making money off of the shipping as well.
Hi Randy, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for any frustration caused by the pricing of our products and shipping fees.
We understand that the cost of the spiral-bound reference manual may seem significant, and we strive to ensure that our pricing is fair and competitive in the market. However, we appreciate your feedback, and we will review our pricing strategy to see if there are any opportunities for improvement.
Regarding the shipping fees, we aim to provide a reliable and secure delivery service for our products. The shipping cost includes various expenses, such as packaging materials, handling, and logistics, which contribute to ensuring that your manual reaches you in good condition and on time. However, we understand your concern, and we will reevaluate our shipping policies to see if there are any adjustments we can make.
As a customer-centric company, we are continuously working to enhance our offerings and provide a better experience for our users. Your feedback is invaluable in this process, and we appreciate you taking the time to share your thoughts with us.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com. Our support team is here to help and address any concerns you may have.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
I've been trying to get my practice test to come up for an hour now. I've called for 20 minutes and no one answers. Very frustrating!
Hi Billy, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustration you've experienced while trying to access your practice test and the difficulty in reaching our support team. Your feedback is crucial to us, and we want to address your concerns promptly.
To assist you and resolve this issue, we kindly request that you provide us with the following information via email at CDcareweb@psionline.com:
- Your full name:
- Any relevant details about the practice test you are attempting to access.
-Any error messages or issues you encountered while trying to access the practice test.
Once we receive this information, our support team will investigate the matter and work towards providing a swift resolution. We understand the importance of timely access to the practice test and sincerely apologize for any inconvenience this has caused.
Regarding the difficulty in reaching our support team, we are currently experiencing a higher volume of inquiries, and we regret any delays in response. Rest assured, we are working to address the issue and ensure that our support team is more readily available to assist you.
We appreciate your patience and understanding as we work to improve our services and provide a better experience for all our candidates.
Thank you for bringing this matter to our attention, and we look forward to assisting you further with accessing your practice test.
This company should be sued. Hope you enjoy my money. I'm not sure how they are in charge of state testing programs.
Hi Hunter, we apologize for any inconvenience. For us to further assist you with your concern, may we request for the full details of your concern as well as your exam confirmation number via email at cdcareweb@psionline.com. Thank you.
Your Website is super glitchy. It would erase my informaiton half way through filling it out, or jump to a different section in the middle of typing.
Hi Caitlin, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for bringing this matter to our attention, and we apologize for the inconvenience you've experienced with our website while accessing the practice exam. We understand your frustration and want to assure you that we take your feedback seriously.
After successfully placing your order for the practice exam, you should receive an email from exams@lxr.com with specific instructions on how to access and complete the practice exam. Depending on your email settings and provider, it could take up to one hour to receive the email.
If you haven't received the email within one hour, we recommend checking your spam and/or junk email folders, as it might have been filtered there by mistake. If you still can't locate the email, please notify our web test support team at 913-895-4828 for further assistance.
Regarding the glitches you encountered on our website, we sincerely apologize for the inconvenience caused. We understand the importance of providing a smooth and seamless user experience, and we regret that our website fell short of your expectations.
To better understand and address the issues you faced, we kindly request that you provide us with more specific details about the glitches you encountered. Any additional information you can provide will be valuable in helping us identify and resolve the problem.
Thank you for taking the time to share your feedback, and we look forward to making the necessary improvements to enhance your experience with our website and practice exam.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on April 5,2024.
Please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com to discuss your concerns further.
We appreciate your patience and understanding.