Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I've been trying to get my practice test to come up for an hour now. I've called for 20 minutes and no one answers. Very frustrating!
This company should be sued. Hope you enjoy my money. I'm not sure how they are in charge of state testing programs.
Hi Hunter, we apologize for any inconvenience. For us to further assist you with your concern, may we request for the full details of your concern as well as your exam confirmation number via email at cdcareweb@psionline.com. Thank you.
Your Website is super glitchy. It would erase my informaiton half way through filling it out, or jump to a different section in the middle of typing.
Hi Caitlin, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for bringing this matter to our attention, and we apologize for the inconvenience you've experienced with our website while accessing the practice exam. We understand your frustration and want to assure you that we take your feedback seriously.
After successfully placing your order for the practice exam, you should receive an email from exams@lxr.com with specific instructions on how to access and complete the practice exam. Depending on your email settings and provider, it could take up to one hour to receive the email.
If you haven't received the email within one hour, we recommend checking your spam and/or junk email folders, as it might have been filtered there by mistake. If you still can't locate the email, please notify our web test support team at 913-895-4828 for further assistance.
Regarding the glitches you encountered on our website, we sincerely apologize for the inconvenience caused. We understand the importance of providing a smooth and seamless user experience, and we regret that our website fell short of your expectations.
To better understand and address the issues you faced, we kindly request that you provide us with more specific details about the glitches you encountered. Any additional information you can provide will be valuable in helping us identify and resolve the problem.
Thank you for taking the time to share your feedback, and we look forward to making the necessary improvements to enhance your experience with our website and practice exam.
I have been sending gmails to ask some question and no one has reply back. Ill put a 0 for costumer service and they don't answer the phone.
We want to sincerely apologize for the lack of responses to your inquiries and the challenges you've faced in reaching our customer service team. Your experience is important to us, and we did attempt to contact you in response to your issue on November 6,2023.
To better understand and address your specific concerns, please don't hesitate to contact us via email at CDcareweb@psionline.com.
Thank you for bringing this matter to our attention, and we look forward to assisting you in a more responsive and effective manner.
Much better experience today, I fully expected to have to call for assistance. Not the case.
I have to buy new tests because I am unable to access my initial test results and nobody has responded to my emails or chat attempts
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on April 6,2024.
To assist you further and ensure that you can access your test results, please contact us directly at 866-589-3088 or via email at ptsupport@psionline.com. Our support team will be available to help you.
Thank you for bringing this matter to our attention, and we appreciate your patience.
I love the Great service. Nice people grateful when I walk in. Very good. Very secure.
The practice test is easy as compared to the exam but it helps a lot on my exam and I pass the exam.
On March 3,2022 I faxed a completed VA Broker Exam Registration form with all required information to the appropriate PSI fax number for VA Broker Exam by reciprocity. I received a fax confirmation that all pages were received.
On March 15,2022 at 3:09 EST I inquired with PSI via their *******910 number as to the status of my exam registration. It had been over 4 business days (when they say they'll process by) and I had not heard anything on the status. The PSI representative put me on hold and advised me my fax had been received, but the VA Real Estate Board only meets on certain days, is slow, and hadn't done their job yet. The PSI representative advised me to call back on Friday, March 18,2022, and escalate the VA Real Estate board's slowness.
On March 18,2022 I once again had no status on my exam application and called PSI via their *******910 number. This time I was advised there was no record of any fax ever being received and no record of any of the activities the 3/15 PSI representative referenced. In other words, PSI provided me false information and acted unprofessionally by doing so on 3/15... even blaming the VA Real Estate Board.
Why why PSI is processing applications for the Commonwealth of VA.
PSI is full a liars and unprofessional people. PSI makes stuff up or throws applications in the trash can.
Hi, Brian. We're sorry to hear about that kind of experience. If you need further assistance, you may email cdcareweb@psionline.com. Thank you!
I just really hope that questions from the practice tests are the same as the license exam i'm going to take!
Very complicated login, items I wanted to order had no option to put into cart, emailed psi support and no response.
Hi Eileen, we have sent you a message last July 25,2023. However, we have not received a response.
We apologize for the complications you faced while trying to log in and the inconvenience you experienced with the ordering process. Your feedback is essential to us, and we want to ensure a smoother and more user-friendly experience for all our customers.
To better assist you and address your concerns, we recommend contacting our support team directly via email at support@psi.mail.memorang.com. Our dedicated team is available to provide the necessary assistance and guide you through any issues you encountered during the login and ordering process.
We understand the frustration you experienced with the unavailable options and the lack of response from our support team. Rest assured that we take matters like this seriously, and we will investigate the matter to ensure a timely and satisfactory resolution.
Your feedback helps us identify areas for improvement and ensures that future customers have a better experience. We apologize for any inconvenience caused and want to assure you that your satisfaction is our top priority.
If you have any further questions or need additional assistance, please don't hesitate to contact us. Our support team is here to help you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
The site is very useful and easy to access answers and gain the necessary insight to testing preparation.
My card got decline online 3 times. And I tried 2 other cards that got declined. Only my Apple Pay worked.
Hi Joey, we have sent you a message last August 4,2023. However, we have not received a response.
We apologize for the inconvenience you faced while trying to make a payment on our platform. We understand that encountering payment issues can be frustrating, and we're here to assist you in resolving this matter.
It's unfortunate that your cards were declined multiple times. While we're glad to hear that your Apple Pay was successful, we understand that having other payment methods work seamlessly is crucial.
To help us address this issue and ensure a smoother payment process for you in the future, we kindly request that you reach out to our support team at support@psi.mail.memorang.com. They will be able to investigate the matter further, provide guidance on possible solutions, and assist you in resolving the payment issue.
We appreciate your understanding and patience as we work to address this matter. Please don't hesitate to contact our support team for any further assistance you may require.
I would like to have known that these resources were available sooner. I really had to dig for a written manual.
The website has been easy to navigate and when I needed to call and ask a question, the customer service representative was very helpful!
I never got to use it. Just took my money and never got to even experience the practice test. I'am so unhappy.
We apologize for the dissatisfaction you've experienced and we did attempt to contact you in response to your issue on April 5,2024.
To address this issue promptly, we kindly ask you to contact our support team at 866-589-3088 or email ptsupport@psionline.com. Please provide them with details of your purchase, including any confirmation numbers or receipts, so they can assist you further.
We appreciate your patience and understanding.
It would nice to not have to type so many characters in this box. Basically thank you!
I hope their are 3 test in my $64 package. I am having a time passing this test I need the practice
Reps need to speak much much better English. It's extremely challenging trying to talk with them. Only option
Thank you for bringing this concern to our attention. We sincerely apologize for any difficulty you experienced and we did attempt to contact you in response to your issue on April 4,2024.
To address your concerns and provide assistance, please contact our support team at support@psionlinestore.com.
We appreciate your understanding and patience. Please don't hesitate to reach out if you require any further assistance.
After 1 hr and 55 minutes on the phone, the senenth person, Sam, said he couldn't find an account for me and I would have to call back.
We appreciate your feedback and apologize for any inconvenience you've experienced with our website. We did attempt to contact you in response to your issue on October 31,2023.
To assist you effectively and ensure a more satisfactory experience, please don't hesitate to contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
Thank you for your feedback, and we look forward to assisting you to the best of our abilities.
This website is one of the most "not user friendly" that I've been on in a long time and I am on the web 7 day a week.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Billy, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustration you've experienced while trying to access your practice test and the difficulty in reaching our support team. Your feedback is crucial to us, and we want to address your concerns promptly.
To assist you and resolve this issue, we kindly request that you provide us with the following information via email at CDcareweb@psionline.com:
- Your full name:
- Any relevant details about the practice test you are attempting to access.
-Any error messages or issues you encountered while trying to access the practice test.
Once we receive this information, our support team will investigate the matter and work towards providing a swift resolution. We understand the importance of timely access to the practice test and sincerely apologize for any inconvenience this has caused.
Regarding the difficulty in reaching our support team, we are currently experiencing a higher volume of inquiries, and we regret any delays in response. Rest assured, we are working to address the issue and ensure that our support team is more readily available to assist you.
We appreciate your patience and understanding as we work to improve our services and provide a better experience for all our candidates.
Thank you for bringing this matter to our attention, and we look forward to assisting you further with accessing your practice test.