Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The system was down, which made my order expire before I could even study it. It wasted my money and I had to reorder it.
It was a challenge finding the class that I was looking for and now I need to set up a new log-in somewhere. Too complicated!
Thank you for reaching out, and we apologize for any challenges you've encountered. We did attempt to contact you in response to your issue on January 20,2024.
For assistance with setting up a new login or any difficulties you may be facing, please contact our support team at support@gmetrix.net.
We appreciate your feedback and are committed to assisting you.
Helpful self examination. Would have appreciated more direct explanations for answers rather than citing texts.
A few of the question referred to using the amortization table but i did not see any for my to click on to use
Dude I can't take my practice test paid for it a bunch but nothing
We understand you have paid for your practice test multiple times but are unable to access it and we did attempt to contact you in response to your issue on July 12,2024. Please contact our support team directly at support@psi.mail.memorang.com.
Why is my psi test register account not letting me use the same
We understand you are experiencing issues with your PSI test registration account and will be happy to help. We did attempt to contact you in response to your issue on July 12,2024.Please contact our support team directly at support@psi.mail.memorang.com for assistance.
I do not like the PSI website. My organization were difficult to find.
If you are having trouble navigating the PSI website or finding your organization, they will be able to provide the necessary help. We did attempt to contact you in response to your issue on July 12,2024. For further assistance with your query, please contact SAE support at 913-895-4828.
I was on hold to get some advice on which training module to purchase for 20 min and still didn't get anyone to help me so I just bought this to see if it covered Business, Law and PM - for MS
We're sorry to hear about the extended wait time you experienced when seeking assistance and we did attempt to contact you in response to your issue on September 19,2023. We appreciate your patience and understanding.
If you have any questions or need further guidance regarding the training module you purchased, please don't hesitate to contact us at 866-589-3088 or via email at ptsupport@psionline.com.
Our support team will be happy to assist you with any inquiries or concerns you may have. Thank you for choosing our services.
Need better instructions directing one to the checkout icon at the top left of the page. Had to speak with a customer rep who told me where to click.
Hi Joseph, we have sent you a message last June 14,2023. However, we have not received a response.
Thank you very much for taking the time to provide us with your feedback. We really appreciate it and we are sorry to hear that you had trouble finding the checkout icon on our page.
We take usability issues very seriously and we are constantly working to make our website more user-friendly. Your feedback will definitely help us improve our website and provide a better shopping experience for our candidates.
Once again, thank you for your valuable feedback, and if you have any further suggestions or concerns please do not hesitate to reach out to us via email at CDcareweb@psionline.com.
I had to switch off my work laptop because there were errors with the site (due to company protections... what is associated with this site?)
We apologize for the technical difficulties you experienced during your attempt to access our site. We understand the frustration this may have caused, and we're here to assist you. We did attempt to contact you in response to your issue on December 13,2023.
To address your concerns and provide the necessary support, please reach out to our technical support team at 866-589-3088 or via email at ptsupport@psionline.com. When contacting them, kindly include the following information:
Full Name
A brief description of the technical issues encountered
Any error messages received
Date and time of the occurrence
We appreciate your patience and understanding as we work to assist you.
The implications are that a link would be provided that would allow me to practice the exam on line. Or that a book would be sent. It is VERY MISLEADING.
Hi Twana, we have sent you a message last April 18,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any confusion or frustration that our messaging may have caused you.
As per product description, once you have placed your order with us, you will receive an email confirmation of your purchase, as well as a separate email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test. This practice test can be accessed online, and does not involve any physical book delivery.
If you have any further questions or concerns, please do not hesitate to reach out to us via email at cdcareweb@psionline.com.
I had Trouble purchasing last week, but went well this week.
We're glad to hear your purchase went well this week. If you need any further help, please reach out. Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.
Your website is to complicated and your help on the telephone is not good. You can't understand there english.
Thank you for reaching out and sharing your experience with us. We apologize for the frustration you encountered. We did attempt to contact you in response to your issue on March 4,2024.
We encourage you to reach out to our support team at 866-589-3088 or via email at ptsupport@psionline.com for assistance. While we understand the challenges you've faced with language barriers, our team is dedicated to providing the best support possible and will strive to address your concerns effectively.
Thank you for your patience and understanding.
Was expecting an updated practice exam. It was the same as 2023.
Quick and easy when I googled how to study for the Gen. Contractor.
Website was slow to access customer service had language barrier
Thank you for your feedback and we did attempt to contact you in response to your issue on July 9,2024.
We apologize for the slow website access and any language barriers you encountered with customer service. Your feedback is important to us, and we are working to improve our services.
Please contact support@gmetrix.net for assistance with your concerns.
I bought a practice test, it does not work. I have been on hold for 16 minutes now. I have had similar problems before.
Thank you for reaching out to us, and we apologize for the inconvenience. We did attempt to contact you in response to your issue on February 5,2024.
Our team at support@psi.mail.memorang.com is dedicated to helping customers like you with any technical difficulties or issues they encounter.
Had a hard time purchasing the practice exam. Had error code of no tax added. Took many attempts, wasted time.
We apologize for the difficulties you experienced while purchasing the practice exam, and we appreciate your patience. We did attempt to contact you in response to your issue on November 29,2023.
To address the issue and provide assistance, we recommend reaching out to our support team at support@gmetrix.net. They will be able to help you with the error code.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Missing links in emails to things i have already purchased, had to repurchase just to take the practice tests -
Hi Shelbie, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for any inconvenience you've experienced with our emails and purchased content. This certainly isn't the experience we aim to provide. Please know that your feedback is important to us and helps us improve our services.
To resolve the issue and ensure you have access to the practice tests you've purchased, please reach out to our support team at support@gmetrix.net. They will be able to assist you and make sure you're able to access the content you've already purchased without any further complications.
Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this matter for you.
Have been waiting for 1h, no proctor, no support. This is a total waste of my time!
Very very frustrated
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on April 4,2024.
Please contact our support team at 866-589-3088 or email ptsupport@psionline.com for assistance. Our team will investigate the issue.
Thank you for bringing this to our attention, and we appreciate your understanding.