Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Price is crazy for practice test especially when we already pay a crazy amount for the real test.
I am writing this review after having multiple exams that had to be cancelled. One was due to issues with lack information in regards to taking an online exam.
The most recent yesterday 9/06/2022)@ the Waukesha, WI location was a complete nightmare… After arriving 40 minutes early I proceed into the testing center only to be greeted by a proctor who obviously hates her job and left her customer services skills at home that day.
The waiting area only had a couple people when I arrived. Within 10 minutes or so it was packed with people who were unable to test as the tests were not downloading to computers, people waiting to take their exams, and others waiting to check out of the exam center. The proctor was rude to everyone, unable to follow first come first serve, unable to follow the list in order, instead she jumped around lost her place, named people two or three times before others who hadn't been called once, and unable to get techs down to load the exams that failed to load for some.
When she was asked the proctor said if it was 30 minutes past your exam time you could call PSI and reschedule due to the technical difficulties causing long wait times. Upon calling PSI I was stuck waiting for over 20 minutes before speaking to someone. The call center is outsourced overseas which in a situation related to state licensing exams is not in my opinion the best option for test takers. It delays service, although most people I have spoken with speak English well, a few have not, one hung up on me after asking what I needed help with multiple and every time I explained she would tell me something totally unrelated…
These state licensing exams are required for individuals to work in their specific field in accordance to state laws. Why are we not giving the best possible customer service to them, their jobs, paychecks, livelihood depend on these licenses.
I am currently waiting at least 3-5 days from now 09/07/22 for PSI in another country to investigate in their "back room" with a testing center in Wisconsin… Why do you not have PSI employees as proctors therefore when an exam time is missed due to your horrible internet connection it can be rescheduled right away….
Hi Michael, we sincerely apologize for the inconvenience. Please send us an email at CDCareweb@psionline.com along with your exam confirmation number so we can assist you further. Rest assured that we will have this validated and appropriate action will be taken. Thank you!
The process of ordering the Broker Study Pack was quick and easy. I also appreciated the discount code saving $20.
My experience with PSI has been fantastic so far. The site is easily accessible and the staff is extremely helpful.
Very confusing which practice test is best for my state. I called and was on hold for 30 minutes and still wasn't assisted.
We're sorry to hear about the confusion you've experienced regarding the practice tests for your state. We understand how important it is to select the right test, and we want to ensure you get the assistance you need and we did attempt to contact you in response to your issue on October 18,2023.
Your satisfaction is important to us, and we are here to assist you. Please don't hesitate to reach out to our support team via email at CDcareweb@psionline.com.
THE INFO THEY SENT ME BEFORE THE TEST WAS WRONG. THE PEOPLE OVER THE PHONE COULD NOT GET MY ACCOUNT TO WORK. THE PEOPLE ON THE PHONE CONSTANTLY HUNG UP OR LEFT ME ON HOLD IF THEY COULDNT ANSWER MY QUESTION.
THIS COMPANY IS TRASH AND I BELIVE THE EMPLOYEES ARE NOT EVEN IN THE USA. ITS REALLY $#*!TY THAT TEXAS MAKES ITS CONTRACTORS GO THROUGHT THESE UNORGANIZED IDIOTS TO BE CERTIFIED WITH THE STATE OF TEXAS. CAN.TDLR NOT AFFORD TO GIVE ITS OWN TEST? THE TESTING CENTER FOR PSI WAS ALSO BAD WITH A $#*! ADDITUDE EMPLOYEE TRYING TO BE SMART WITH ME WHEN I WALK IN BECAUSE I DIDNT RECIEVE THE CORRECT INFORMATION FROM PSI. THE TESTING ENVIROMENT WAS ALSO VERY POOR AND I HAD NOWHERE TO EVEN SET MY 7 BOOKS I WAS ABLE TO USE FOR THE TEST. I WILL BE PUTTING A REVIEW ON THE bbb NEXT THIS PLACE SUCKS I HOPE IT GOES UNDER OR BACK TO INDIA.
We're truly sorry to hear about your frustrating experience. Please accept our apologies for any inconvenience you've encountered. We did attempt to contact you in response to your issue on October 19,2023.
To assist you more effectively, we recommend you contact us with your full name and exam confirmation number, along with detailed information about the concerns you faced. Our email address is CDcareweb@psionline.com.
We value your feedback as it helps us improve our services. Your satisfaction is important to us, and we aim to ensure a better experience for you and all our candidates.
Wasn't clear if these practice tests were for GA Residential 'Basic', as well as the Business & Law tests? Easy check out. Thanks.
This whole website is confusing and difficult to use. I paid for the exam and now it is trying to make me pay twice
Thank you for reaching out to us, and we apologize for any confusion and difficulty you've experienced while navigating our website. We did attempt to contact you in response to your issue on January 26,2024.
For immediate assistance with your NBRC self-assessment exam (SAE) and to address any issues you're encountering with payment, please contact our support team at (913) 895-4828.
Thank you for bringing these matters to our attention, and we appreciate your patience.
I was attempting to pay for my test and I kept getting an error message that said my card was declined but my account was charged 3 times.
Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced. We did attempt to contact you in response to your issue on March 24,2024.
To assist you further and resolve this issue promptly, could you please provide us with the following information:
- Your full name
- Exam confirmation number
- Details of the concern, including the error message you received and the dates and times of the attempted payments
Please feel free to email us at CDcareweb@psionline.com with the requested details. We appreciate your patience and cooperation.
I emailed them about an issue I had with a practice test and they got me the help that I needed and reached out to me soon after.
This is my second time purchasing the test because I didn't get any practice test or conformation code the first time. I called customer service and they said there was nothing they can do about it, I didn't even receive a refund either after they charged my account. I purchased again because I need the test to study.
Description was ok, payment was easy. Not enough information on how to access test or instructions on what to do next
Everything has been very user friendly, and the faculty at the testing center in Abilene, Tx are very friendly and helpful.
If you can update it to full Spanish it can be awesome because when you tried to find it in this language don't appear in your platform.
Thank you for sharing your comment with us. We are sorry that you have experienced difficulties and we did attempt to contact you in response to your issue on March 29,2024.
For assistance with language settings or any other questions you may have, please contact our technical support team at 866-589-3088 or via email ptsupport@psionline.com. They will be happy to help you.
Thank you for your understanding and patience.
Confusing. Why is it necessary to have 2 accounts, one for the test registration, and another for the store?
Thank you for reaching out to us with your concern. We apologize for any inconvenience this may have caused. We did attempt to contact you in response to your issue on February 20,2024.
If you require further assistance or have any additional questions, please feel free to contact us at CDcareweb@psionline.com. Our team will be more than happy to assist you and address any concerns you may have.
We appreciate your understanding.
The original email link seemed to be for an old PSI website where none of the tests could be purchased. Had to call support.
Thank you for reaching out, and we apologize for any inconvenience you experienced while attempting to purchase tests through the original email link. We did attempt to contact you in response to your issue on November 13,2023.
For immediate assistance, we recommend contacting our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to guide you through the purchase process and address any issues you may encounter.
Thank you for choosing our tests, and we look forward to assisting you promptly.
Websites are difficult and confusing to navigate. Hold time for customer service was long, but she was friendly and helpful so that was great!
Thank you for sharing your feedback and experience. We understand that navigating websites and long hold times can be frustrating and we did attempt to contact you in response to your issue on October 18,2023.
It's positive to hear that the customer service representative was friendly and helpful in addressing your concerns. We aim to provide the best support possible, and your feedback helps us in this endeavor.
If you have any further questions or require assistance, please don't hesitate to reach out to us via email at CDcareweb@psionline.com. We're here to help and make your experience as smooth as possible.
Very good experience. I would definitely recommend it to others.
Confusing. Not intuitive. I find the site and tests cumbersome.
Thank you for your feedback. We apologize for any confusion and inconvenience you've experienced. We did attempt to contact you in response to your issue on July 9,2024.
For assistance, please contact support@psi.mail.memorang.com. Our team is ready to help resolve any issues you may have.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. For NBRC self-assessment exam (SAE) support, please call (913) 895-4828.
We understand your concern regarding the pricing and appreciate you bringing it to our attention.