Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This exam was easy to book once I set up my account and paid for my exam fee. I was a bit confused as to how to book at first, but I found the help page and it explained the step by step instructions. After that, finding the drop down menus and making the choices for selection were simplified and quick to get through.
Everything about this service has been difficult. Even this survey FORCES you to leave a certain amount of characters for it to be valid so you can post it. You really don't care about your customer's experience.
The official study material does not adequately reflect the complexity or structure of the actual test, leaving many examinees underprepared.
The test wording is often vague and lacks clear punctuation, which makes questions unnecessarily confusing.
Thank you for reaching out and sharing your concerns. We appreciate your input, and your experience highlights the importance of continuously improving the testing process. We did attempt to contact you in response to your issue on May 17,2025.
For further assistance and to ensure your feedback is properly addressed, please get in touch with our support team directly at support@psi.memorang.com.
Your feedback is valuable and will be taken into consideration.
Communication from PSI tends to be very prompt. I appreciate that when I have questions, there is always someone to answer.
Of note, as it seems the support center is based in South Africa, I would recommend advising customer service to speak slower to better understand guidance.
When registering it should clearly notify me that i needed to go to my email to reply to your email. It would NOT let me log in and I tried multiple times. I had to go through the trouble of calling your office. I am sure it probably stated it - maybe do a pop-up or larger print. Thank you
Thank you for reaching out, and we're sorry to hear about the trouble you experienced while trying to log in. We did attempt to contact you in response to your issue on May 15,2025.
For assistance with your account or login process, please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com. They’ll be able to help resolve this issue promptly.
We appreciate your feedback regarding the email confirmation step. Your suggestion to make that instruction more visible—perhaps through a pop-up or larger print—is valuable, and we will pass it along to the appropriate team to help improve the experience for future users.
Thank you again for your patience and understanding!
Easy to download and take exam. I did receive my email following taking the exam, but the only attachment was my score sheet. I did not get an attachment with the questions, answers, rationales. I would have liked this.
I bought the national version and the Tennessee version of the real estate test prep. I thought I needed both versions to study for the exam however, it is basically the same book and all I needed was the Tennessee version since it already included the national version. It would have been nice to know so I didn't waste the money by buying the two books when all I really needed was the one.
Thank you for your message and for sharing your experience. We did attempt to contact you in response to your issue on May 11,2025.
We understand your concern about the duplicate content and truly appreciate your feedback. It’s valuable in helping us improve clarity around our study materials for future candidates.
For assistance with your purchase, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They’ll be able to review your case and explore any available options.
I was pleased from the moment I walked in. I was greeted by a friendly, professional proctor who went through the initial process very efficiently. The testing environment was clean, well lit, and quiet. If I have to take another exam, I will not hesitate to go here again.
I ordered the Math test. It was very helpful to the student because it covered a lot of information that would be on the actual test. The answers to the test were understandable for the student. Had much success with the test
Customer service excellent devoted helped me figure out why my application wouldn't go thru they went thru the whole thing on the phone so I'm able to take my exam im glad everything good with psi
The test had many questions and situations that were not addressed in the study guide. Overall, the guide is adequate, but I would not recommend the study guide as the only source for new or beginner real estate professionals.
Thank you for your feedback. We did attempt to contact you in response to your issue on April 23,2025.
We're sorry to hear that. If you have any concerns or need further assistance regarding the exam, please call 866-589-3088 or email ptsupport@psionline.com.
We appreciate your insights, and we’ll take your comments into consideration as we continue to improve our study materials.
It appears there seems to be a malfunction in the credit card field. I had to input my card three times. Finally on the third try it went through. Maybe check if there is a glitch in the system.
The material covered is very pertinent to nearly all trades and the site is easy to use. I highly recommend using PSI's services as it is designed for the on the go contractor.
My experience with Tn. Gov and PSI was a disaster trying to decipher what was needed to get a MU license through online services. I had to call and speak with someone at TN. GOV to confirm that I did have to take the TN Business Law exam in order to get the license we are acquiring which requires no exams BUT you must take the TN Business Law exam first. PSI customer service staff all seems to be foreigners which speak great English but their accents are so harsh it makes it hard to understand what they are saying 50% of time. I tried 3 different times to get someone without the harsh accent and that did not happen, so I had to fight through it with the 3rd person on the phone. Which he was patient and was able to complete the transaction with me.
Thank you for sharing your experience. We did attempt to contact you in response to your issue on April 17,2025.
We're sorry to hear that the process has been frustrating for you. To better assist you, please send the following details via email to cdcareweb@psionline.com:
- Your full name
- Your email address
- A detailed explanation of your concern
This will help ensure that your issue is properly reviewed and addressed by the appropriate team.
If you need anything else, feel free to reach out.
Everything is great! Wish you guys had more free stuff to practice on. Its tough as a student and part time and still having to pay for "help" on our boards exam.
I had no problem getting what I ordered. I had no problem downloading the information. I no problem using the electronic service. Everything went well. Thank you.
I was contacting by phone in Spanish to speak some representative before submitting the payment but it was not possible.
Great experience. Majority of questions were in a form where you would need your critically thinking skills. Thanks for the experience.
Thanks for having this available to practice before my written exam scheduled for 6/18/25 at 1 pm cst
Easy to navigate through did the practice test and scheduled my exam at the same time so thankful for there platform
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We're truly sorry to hear that your experience has been frustrating — that’s certainly not the standard we aim for. We did attempt to contact you in response to your issue on May 21,2025.
To help us look into this further, please provide your full name, email address, and a detailed explanation of the issue you experienced with our support. You may send this information to cdcareweb@psionline.com.
If your concern is specifically about the practice test, please reach out directly to our dedicated support team at support@psi.memorang.com, and they’ll be able to assist you further.
We appreciate you taking the time to share your experience.