Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Confusing. Not intuitive. I find the site and tests cumbersome.
The information isn't on the exam at all. It's a waste of money and time
We apologize for any inconvenience and appreciate your feedback regarding the exam content. For further assistance, please contact support@gmetrix.net.
I am looking forward to testing again at the same site in the future.
I purchased this practice test when I scheduled my test but have not been able to access it so I am trying again.
Thank you for reaching out to us regarding your recent purchase of the practice test. We apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on February 12,2024.
To assist you further and ensure that you can access the practice test you purchased, we recommend contacting our support team at support@gmetrix.net.
Please do not hesitate to reach out if you have any further questions or concerns.
I had not a problem technical issue, first it all I tried to talk with customer support and that was impossible. I return the first purchase in March 2 because I was thinking that the probles was tecnical.
Right now I have not recibed the replacement. I need a Practic Test therefore yesterday I bought another WASHINGTON REAL ESTATE BROKER PREMIUM TEST - 500 items. I downloaed it correctly. I realize that the Practical Test is wrong, PSI download again THE NATIONAL REAL ESTATE SALESPERSON PREMIUM. I have 3 codes with the same NATIONAL REAL ESTATE SALESPERSON PREMIUM Practice test.
Hi Wilson, we're sorry to hear about the wrong order you received and we sincerely apologize for the inconvenience. We believe that our team had already reached out to you and this concern has been resolved. Please let us know if you have any other concerns. Thank you.
Place your order button is light i color as if its not active button. I think it should be bold color
The website needs a complete update. It's prolonged, buggy, and hard to use. The spot to book a test must be very big on the front page.
Hi Connor, we have sent you a message last August 23,2023. However, we have not received a response.
Thank you for your feedback regarding our website. We understand your concerns and are continuously working to improve our online platform for a better user experience. We appreciate your suggestions about the booking process and will take them into consideration as we make updates to our website.
If you encounter any specific issues or need further assistance, please feel free to reach out to us via email at CDcareweb@psionline.com. Your input is valuable to us as we strive to enhance our services.
Everything has a separate sign-in and having to create an account 3 times just to make a purchase and set up my exams is a bit confusing.
This has been a horrible experience with PSI! Thankfully, Rhonda was able to help AND explain what the issue was so 5 stars for her!
Hi Chaneita, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for the experience you've had, but we're glad to hear that Rhonda was able to assist you and provide a satisfactory resolution. We appreciate your positive feedback about Rhonda's assistance, and we'll make sure to recognize her for her helpfulness.
We strive to provide excellent candidate service and ensure that our candidates' concerns are addressed promptly and effectively. We value your feedback as it helps us identify areas for improvement and continue to enhance our services.
If you have any further questions or need further assistance, please feel free to reach out to us via email at CDCareweb@psionline.com. Thank you for taking the time to share your feedback.
I called 4 times to get help. The last time i called i was put on hold for 25 minutes and i eventually gave up and hung up.
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 15,2024.
To address your concerns and provide the assistance you need, please reach out to us via email at CDcareweb@psionlinestore.com.
We appreciate your patience and understanding.
The website continues to have login issues. Ive had to reset my password several times now to regain access.
Thank you for reaching out to us and we're sorry to hear about the login issues you've encountered.
We've sent you a message on 3/27/2023 so we can assist you further with your concern. However, we have not received a response.
If you need further assistance with your log-in, please don't hesitate to contact us via email at CDCareweb@psionline.com and we'll be happy to assist you.
So Far So good. Good So far. As far as good goes. Good. Not bad.
So far, I haven't taken the test yet, don't know what it is like yet, but buying it was easy. Let us hope it helps me pass the overall test.
Hi Kimberly, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
Keeps asking me to log in and then it says password is wrong and then I find myself logged in already
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on March 4,2024.
To address this issue promptly, we recommend reaching out to our support team at 866-589-3088 or via email at ptsupport@psionline.com. Our team will investigate the matter further and provide you with the assistance needed.
We appreciate your patience and understanding.
Great website. However, the contact us number makes the customer service seem sub par due to the hold time.
If I could give a worse than one star review I would. As a disabled person on the spectrum, this was the most horrible testing experience I have had in my life. It started with a system failure on PSI's end (which they admitted to) where I was unable to take the test. The waved the fee for the test but made me pay the following. In the end, I lost 54 dollars and 2 full days of work for this exam. Which I was only able to take once. I had accounted that I would need to take at least one day off, two maximum to pass the full exam. But did not account for the loss of and extra day of work which is financially harmful for me. All of this on top of being disabled, this was the worst service I have ever received from any company. Additionally, I was under the impression if I left the exam to use the bathroomwhile in the state/final portion, I would lose the national exam portion I had completed before (while still under great stress, still passed.) I would have been willing to sacrifice the second half so I could relieve myself, but it was made to seem I would lose the entirety of my work prior. After completing both portions of the exam, shaking and crying, I was "forced" to complete a survey of the company or else I had to forfeit my entire exam. I asked if I could be excused after completing the exam while sitting in my own urine, and was told I must complete the survey to be finished. Inhumane, distressing, and one of the most embarrasing and cruel encounters I have faced.
We are deeply sorry to hear about the distressing experience you encountered during your recent testing session and we did attempt to contact you in response to your issue on February 12,2024.
To address your concerns and provide you with the support and assistance you need, we kindly ask you to contact us via email at CDcareweb@psionline.com. Please provide us with your full name, exam confirmation number, and detailed description of your concerns and experiences during the testing session.
Thank you for bringing this matter to our attention, and we look forward to assisting you.
I bought the study guide for my cosmetology theory exam and it was extremely helpful! I passed my test!
Hi Teagan, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
The test only gives you the same 24 questions over and over. After 2 rounds I had the answers memorized so its not very useful after 1 or 2 uses
Hi Cory, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for reaching out to us. We understand that you have been launching tests from the Study Guide section, which is designed to provide practice tests centered around specific objectives. This approach allows candidates to focus on targeted areas of study and ensure comprehensive preparation.
However, if you prefer a randomized experience with a broader range of questions from the full pool, we recommend exploring the "Tests" section and selecting "New Tests." This option will provide you with a different set of questions each time, ensuring a more varied and comprehensive practice experience.
If you have any further suggestions or questions, please don't hesitate to let us know via email at CDcareweb@psionline.com
There was no field for the shipping address for the materials
Please look at the notes on the order
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced and we did attempt to contact you in response to your issue on March 24,2024.
Please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. Our representatives will assist you in providing the necessary shipping information.
We appreciate your patience and understanding.
I hope is the right material to study for passing my CRT exam. This is the second material form B purchased. Thank you
Thank you much. Please ship my CRT practice Multiple Choice test to the address here mentioned as 1315 South 3rd Street, Apt # 4, Council Bluffs Iowa 51503 as soon as possible to take my CRT exam and pass it. Appreciated. Have good day
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We apologize for any confusion and inconvenience you've experienced. We did attempt to contact you in response to your issue on July 9,2024.
For assistance, please contact support@psi.mail.memorang.com. Our team is ready to help resolve any issues you may have.