Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Booked my exam via the toll free number and the service was fab! Am getting the 500 practice exam questions from your org.
I signed up online and was charged, my account not found, had to request a refund and now I am signing up again.
I registered for the CA Life, Health, Accident/Sickness test for 1:00 after a very long day, it turns out it was 1:00 AM. The confirmation did not say AM or PM it just said 1:00.
Hi Tyler, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this issue to our attention, and I apologize for any confusion caused by the scheduling of your CA Life, Health, Accident/Sickness test.
To better assist you and resolve this matter promptly, kindly provide us with your full name, exam confirmation number, and any additional details regarding the concern. You can send this information via email to CDcareweb@psionline.com.
We understand the importance of clear communication and will take your feedback into consideration to improve our confirmation emails, ensuring that they specify whether the scheduled time is in the AM or PM.
Once we receive your information, our team will investigate the matter and work to find a suitable solution for your situation. Your satisfaction is our priority, and we want to ensure you have a smooth and successful testing experience.
Thank you for your understanding, and please feel free to reach out to us if you have any further questions or concerns.
It was 30 of the same questions which weren't worth purchasing. More of a mock test as far as being timed.
Thank you for reaching out and sharing your experience. We're sorry to hear that you were unsatisfied and we did attempt to contact you in response to your issue on March 29,2024.
To address your concerns and explore potential options, we recommend contacting our support team directly at support@gmetrix.net. They will be able to assist you further with any issues you encountered and provide guidance.
Please don't hesitate to reach out to us if you have any further questions or concerns.
Easy to operated, it is very similar to the test. I recommend for who is having difficulties to understand how the test works.
The website is incredibly difficult to navigate. The correct information is buried only the technologically advanced have a chance of finding it!
Thank you for reaching out to us and expressing your concerns. We apologize for any inconvenience this may have caused you. We did attempt to contact you in response to your issue on Feb. 2,2024.
To assist you further and address any specific issues you encountered while navigating our website, we encourage you to contact our support team at support@gmetrix.net.
We appreciate your patience and understanding. If you have any additional feedback or questions, please do not hesitate to reach out to us.
Thank you for your support and cooperation.
Ease of purchase and speed of going through process - I'm done
I Purchased broker test back in january but can't access the test
It was very easy to both set up my account and set up my exam schedule. Definitely plan on adding more specialties which means more exams.
Was a bit tricky to find the practice test link. Otherwise, good experience.
Hello.
Unless I'm missing something, the only material that can possibly be purchased for the Independent Adjuster Exam is General Independent Adjuster study material, which is irrelevant as an Independent Adjuster is most likely not a General Adjuster, it contains a lot of material on life insurance which is not on the exam, and does not contain a lot of the testing material to study and perfect for the Independent Adjuster Exam. Also, the only study material that populates when registering for the Independent Adjuster Exam is the California Property & Casualty study guide and practice exams so it's misleading, several of us - myself and my peers, spent the $29.99 on that material, scored "Excellent" on the practice exams, and then log on to take the PSI Independent Adjuster Exam and there is maybe 3 questions on that exam from the material that hours were wasted studying. Another $29.99 wasted by our group for the General Independent Adjuster study guide and practice exam for those to take the PSI Exam and fail. For lack of a better term, it honestly feels like this is rigged to make money and not produce material to effectively and efficiently pass the exam. Please advise where on the PSI site the Independent Adjuster Study Material is available as I do not have the resources to keep wasting money for re-exams going in blindly without the real material to study. Thank you.
Hi Lisa, thank you for reaching out to us and we appreciate your feedback. The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the test. Some tests are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices. Thank you.
No clear directions. I had to locate the Georgia Candidate Handbook in order to understand why I was directed to this site.
This is the second time I purchased a 100 Ga test from you but never received the first one...
We're sorry to hear that and we did attempt to contact you in response to your issue on June 3,2024.
Please contact 866-589-3088 or email ptsupport@psionline.com for assistance. They will be able to help you resolve this issue.
Practice tests didn't explain the answers, PSI lost my tests scores, no management, poor communication. Literally the worst.
Hi Rayne, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for sharing your feedback with us. We're sorry to hear about your negative experience with the practice tests and the issues you've encountered with PSI.
To assist you further and address your concerns, we kindly request that you provide us with your full name, exam confirmation number, and more details about the specific issues you faced. Please send this information via email to CDcareweb@psionline.com, and our team will investigate your case and work to resolve any problems you've encountered.
We understand the importance of clear communication and reliable service, and we apologize for any inconvenience you've experienced. Your feedback helps us identify areas for improvement, and we're committed to ensuring a better experience for all our candidates.
Thank you for reaching out, and we look forward to assisting you in resolving these matters.
Practice tests didn't explain the answers, PSI lost my tests scores, no management, poor communication. Literally the worst.
I called and to get help on finding the property study materials and person on the phone was rude and not helpful
We're sorry to hear about your recent experience and we did attempt to contact you in response to your issue on February 28,2024.
To address your concerns and ensure that you receive the assistance you need, we encourage you to reach out to our support team again at 866-589-3088 or via email at ptsupport@psionline.com.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
It's crazy when you have issues with accommodations you can't speak to a manager. Ridiculous 3 hours to talk to someone. Outrageous.
Hi, Abie! We sincerely apologize for the inconvenience. We would like to help you resolve the issue you are having. Please send us an email to cdcareweb@psionline.com with the issues that happened, your contact information and exam details and we will reach out to you to resolve the issues that you had. Thanks!
Over all you sell and have us go elsewhere to use the product and the help center people are hard to understand
Hi Ryan, we have sent you a message last August 4,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced with our product and customer support. Your feedback is invaluable to us as we continuously strive to improve our services.
We're sorry to hear that you've encountered challenges while using our product and that you've found it necessary to seek assistance from outside sources. Our goal is to provide a seamless and comprehensive experience for our users, and we apologize for any discrepancies you've come across.
We understand that clear communication and efficient customer support are crucial aspects of your experience. We're working diligently to address these issues and provide a more streamlined process for our users.
If you require further assistance or have any specific concerns you'd like to discuss, please feel free to reach out to us via email at CDcareweb@psionline.com. Your feedback helps us make the necessary improvements to enhance your experience with our product.
Once again, we apologize for any inconvenience you've faced and appreciate your patience and understanding as we work to improve our services.
Very hard to navigate through website. Had to pay to use practice tests.
Thank you for sharing your feedback. We apologize for any difficulties you experienced navigating the website. We did attempt to contact you in response to your issue on July 5,2024.
For assistance with navigating the website and any issues regarding practice tests, please contact support@psi.memorang.com. They will be able to provide you with the help you need.
Thank you for your understanding.
It was hard to find out which test i need I called multiple time but didn't get a clear response I bought this test i hope there the ones i need
All I have done is order books I have no opinion yet. I do know that the cost for shipping is way above market rates.
Thank you for your feedback on shipping costs. We appreciate your input and we did attempt to contact you in response to your issue on October 16,2023.
If you have any specific concerns or questions about your orders, need assistance with book orders, please feel free to contact us at 866-589-3088 or email us at ptsupport@psionline.com. We're here to help and address any issues you may have.
Your satisfaction is important to us, and we are available to assist you further.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christy, we have sent you a message last August 22,2023. However, we have not received a response.
We're sorry to hear about the difficulties you've experienced.
For assistance with your online sign-up issue, please contact support@gmetrix.net and for your refund request contact ptsupport@psionline.com.
By contacting both support@gmetrix.net and ptsupport@psionline.com separately for each issue, you can ensure that your concerns are addressed accurately and efficiently. I hope this helps, and if you have any further questions or need assistance, feel free to reach out