Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great opportunity to identify my weak spots and help me progress in my professional development.
Trying to find a particular test has proved to be somewhat hard. If I type in what I a looking for I normally get a nothing available notation.
It was rather weird to pay for the test, had to search on website through clicking on another test and finding a search bar to find Form B.
Fun for 24 $30 questions! Yes, I learned them in 15 minutes. In other sessions for the same money, 1200 questions. I do not recommend
The Subdivision of having a real estate school teaching the basics and a test that teaches in practice is overall a detriment to the field
Hi Jonathan, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number. If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com.
Thank you and we look forward to your response.
Yall screwed me on my online test and emailed me back fake help. SO, i gotta buy this $#*! $#*! test prep
Hi Austin, we have sent you a message last September 3,2023. However, we have not received a response.
We're sorry to hear about the challenges you've faced with your online test and the frustration it has caused you. Your feedback is important to us, and we want to assist you in resolving any issues you're experiencing.
To better understand and address your specific situation, could you please provide us with the following information:
- Your full name.
- Exam confirmation number.
- A detailed description of the problem or concern you encountered during your online test.
Once we receive this information, we will investigate your case thoroughly and work to provide you with a suitable solution. Please send this information to us at CDcareweb@psionline.com, and we'll prioritize your case for resolution.
Thank you for reaching out, and we look forward to helping you promptly.
Well, I had a bit of trouble finding the right practice test...I found a $25 one and I had to hunt to find the repeatable product...
Nobody assisted me and I was forced to choose a name from a dropdown list of people I don't know. Fix it.
Hi Dakota, we have sent you a message last May 22,2023. However, we have not received a response.
Thank you for reaching out to us regarding the issue you experienced. We apologize for any inconvenience this may have caused you.
May we kindly ask for your full name, email and provide us with more details about the issue you experienced? So we can assist you regarding your concern, please send the details via email at cdcareweb@psionline.com and we will do our best to resolve the matter as soon as possible. Thank you and have a great day.
I could not retrieve a way to access a practice test that I purchased. I also emailed and did not get a response
Thank you for reaching out to us regarding the difficulty you encountered accessing the practice test you purchased. We apologize for any inconvenience this has caused you. We did attempt to contact you in response to your issue on February 28,2024.
To assist you promptly, we recommend contacting our support team at support@gmetrix.net. They will be able to investigate the issue and provide you with the necessary assistance to access your practice test.
Thank you for your patience and understanding.
Great and easy to use
Need this to pass the exam
Really hope this will be useful
Having to pay twice for practice test because I never received access code and no one would answer the phone
We're sorry to hear about the difficulty you've encountered in accessing your practice test and we did attempt to contact you in response to your issue on March 11,2024.
To address this issue, please contact our support team directly at ptsupport@psionline.com. Kindly provide them with the details of your situation, including any relevant order or transaction numbers, so they can assist you.
We appreciate your patience and understanding.
Easy site navigation, had no problem finding my test, and checkout is pain free.
No proctor. No recourse to resolve my issue. Studied for weeks only to wait on hold for hours. Don't do it.
No one answers the phone so the test candidate can receive assistance in purchasing the correct product.
Thank you for reaching out, and we apologize for any inconvenience you've encountered in your attempt to purchase the correct product. We did attempt to contact you in response to your issue on December 14,2023.
We recommend contacting our support team directly via email at ptsupport@psionline.com. Please provide the following information in your email:
Full Name
Detailed Description of the Issue
Any Relevant Order or Transaction Numbers
Our support team will prioritize your inquiry and respond to you as soon as possible.
Thank you for your patience.
A~
Practice tests were good
Would prefer better explanations as to why the correct answer is correct and why the other answers were not
I paid for this test already today and can not access it and it is so hard to work through all of the bull and still not get to test. I hAVE CONFIRMATION OF PAYING FOR TEST
We sincerely apologize for the inconvenience you're facing, and we appreciate your prompt response.
To address your concern and ensure you can access the test you've paid for. Please contact our support team at support@gmetrix.net. Provide them with your confirmation of payment and any relevant details.
Thank you for your patience.
5 of the reference books for my test can not be found in the store and the websites on the brochure do not work.
We apologize for the inconvenience you've experienced regarding the availability of reference books and issues with website links. We did attempt to contact you in response to your issue on October 25,2023. Your feedback is important to us, and we want to ensure you have access to the necessary resources for your test preparation.
Please contact 866-589-3088 or email ptsupport@psionline.com for assistance with locating these reference books or for alternative resources.
We're here to help you in any way we can. Thank you for bringing this to our attention.
I wish the process was more straight forward, explained the process for certification from start to finish.
Hi Thomas, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for sharing your feedback with us. We appreciate your perspective and understand the importance of having a clear and straightforward process for certification.
We acknowledge that a well-explained and easy-to-follow process is crucial in ensuring a positive experience for our candidates. We apologize for any confusion you may have encountered along the way.
In the meantime, if you have any questions or need assistance at any step of the process, please don't hesitate to reach out to us via email at CDcareweb@psionline.com. Our dedicated team is here to provide you with the information and support you need to navigate the process smoothly.
Thank you for your patience and for giving us the opportunity to improve.
Easy to navigate the system and hopefully will prepare me for the test.
Great app to get ready to pass the text i hear that this app its great to get ready por my text
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura, we have sent you a message last April 20,2023. However, we have not received a response.
We are sorry to hear that you are unhappy with your purchase from the PSI online store. We understand that you were hoping to get a more comprehensive understanding of the exam process and the questions that would be on the actual test.
We want to clarify that the practice test provided by the PSI online store is designed to give you a general idea of the types of questions that you may encounter on the actual test. It is not meant to be an exact replica of the test, nor does it guarantee that the questions on the practice test will be the same as those on the actual test.
The practice test includes 25 questions from a pool of 30 items across common industry topics. While this information is typically provided on the product description page, we apologize if it wasn't made clear to you at the time of purchase.
If you need further assistance, please do not hesitate to contact us via email at CDcareweb@psionline.com. Thank you.