Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great app to get ready to pass the text i hear that this app its great to get ready por my text
I was pleased with the testing conditions. It was quiet and the temperature was optimal for me. I'll be back for the next go around. Thanks
For some reason, I had trouble for two months trying to enroll in the NAJA course and today for some reason, my credit card was declined by PSI even though my card company said it was approved.
I have to purchase the practice exam twice... I have emailed and called in attempt for assistance to not avail.
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on October 17,2023.
To address this issue, please contact us via email at ptsupport@psionline.com. We'll investigate and work on resolving this situation promptly.
Your satisfaction is important to us, and we appreciate your patience as we look into this matter.
Really helping me get my study on! Thankful that this study guide was available to help me achieve my goals!
It would be easier to add the quantity at the cart however, it was not painful to go back each time to add an item.
Great so far and very user friendly. Also best test material available as far as being like the real test.
So far so good ---We'll see when I get the digital national 1000+ facts copy as well as the book...hopefully the book comes quickly! Thank you
Is good I like that you have more opportunities to study more and get ready for the test
Everything has been great. All the pre-testing exams have been very helpful.
After waiting 3 weeks for a testing and had to call their technical support over 5 times just to download the program they want you to use for secure testing, download this app and once I got there, there was nobody there, and the screen wouldn't even let me start my test due to other windows open so I close all of them, and then the app is stuck on open, and my camera is being accessed... and they keep telling me to download some fishy app any desk and tiny. Url that would give them access to my computer and all my private info, but the first thing that popped up when I looked up those were 1 star reviews on a sketch link they gave me, and said this is used most prominently by scammers who steal your personal info, and money... I called in to technical support 4 times and got the same people from India, which made it even more sketch especially if this is supposed to be a professional call center... I got hung up on 3 times asking for a manager since the first 4 calls lead me nowhere and everything about this site is fishy and scam. Ever since my encounter last night this is the first time where I am not able to get through to PSI even calling their normal line which usually I get through to someone in a couple minutes every time I called previously, but now all of a sudden I've been put on wait for 30 min and automatically get hung up on? After I messaged PSI about my testing "experience" This is what our government is using their services makes me really uncomfortable, and sketchy testing experience I've ever had and seeing these other similar reviews and experiences I'm literally fearful for the safety of my identity.
Hi Elisabeth, we want to make sure that you are comfortable with the testing process and we're truly sorry that you are experiencing difficulty getting through to support in the last 24 hours. We would like to help, please email us at cdcareweb@psionline.com with your candidate ID number and we will get to the bottom of this for you ASAP.
Thank you,
Samantha
The truth is that i felt a lot of motivation to take this exam.
Very good point experience
Thank you for this study guide
Perfect
Said I would have access to it for 365 day and a week later I no longer had access to it.
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced regarding access duration and we did attempt to contact you in response to your issue on July 5,2024.
Please contact support@psi.memorang.com for assistance with your concerns. They will be able to help resolve the issue with your access.
Checking out was fast and easy. Shows details of how many topics it provides
Navigate to the website is very easy… this is the second time I order the books because the first time they never arrived sad
The shipping was deceiving. You made it sound like the $4.00 shipping was already included. Seemed misleading.
Thank you for reaching out to us, and we apologize for any confusion regarding the shipping charges. We did attempt to contact you in response to your issue on January 26,2024.
To address your specific concern and provide assistance, please don't hesitate to contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
Thank you for bringing this matter to our attention.
Hope to pass the exam. Hope to get some great email offers for discounts. If not thank you for all you do.
The font of the test question is too small and the screen is too far away to see clearly. Please adjust the larger English font. Thank you very much！
Thank you for your feedback regarding the font size and screen distance during your exam. We apologize for any inconvenience caused and will certainly take your feedback into consideration as we work to improve our services.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us. We did attempt to contact you in response to your issue on April 4,2024.
We apologize for any inconvenience this has caused you. To resolve this matter promptly, we recommend contacting our support team at 866-589-3088 or via email at ptsupport@psionline.com. Please provide them with your full name and any relevant details about the payment discrepancy, including the date and time of the transaction, as well as any error messages you received.
If you have any further questions or concerns, please don't hesitate to reach out to us.