Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Said I would have access to it for 365 day and a week later I no longer had access to it.
Checking out was fast and easy. Shows details of how many topics it provides
Navigate to the website is very easy… this is the second time I order the books because the first time they never arrived sad
The shipping was deceiving. You made it sound like the $4.00 shipping was already included. Seemed misleading.
Thank you for reaching out to us, and we apologize for any confusion regarding the shipping charges. We did attempt to contact you in response to your issue on January 26,2024.
To address your specific concern and provide assistance, please don't hesitate to contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.
Thank you for bringing this matter to our attention.
Hope to pass the exam. Hope to get some great email offers for discounts. If not thank you for all you do.
The font of the test question is too small and the screen is too far away to see clearly. Please adjust the larger English font. Thank you very much！
Thank you for your feedback regarding the font size and screen distance during your exam. We apologize for any inconvenience caused and will certainly take your feedback into consideration as we work to improve our services.
I'm really upset with your website and the lack of proper instructions when signing up for practice test.
Thank you for reaching out to us and sharing your feedback. We apologize for any frustration or inconvenience you experienced. We did attempt to contact you in response to your issue on February 20,2024.
To address your concerns and provide you with the assistance you need, we encourage you to contact our support team at support@gmetrix.net.
Thank you for bringing this matter to our attention, and we look forward to assisting you promptly.
These tests are over priced and predatory and part of the reason the field of music therapy is mostly white and privileged
We appreciate you sharing your concerns with us and we did attempt to contact you in response to your issue on September 13,2023. We take feedback seriously, and I'd like to address your comments regarding the pricing of our tests.
We understand that affordability can be a significant concern, especially in fields like music therapy. We are continuously working to explore options to make our tests more accessible and to support diversity in various professions.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com.
Thank you for taking the time to share your thoughts with us. Your feedback is important as we strive to better serve our candidates and the broader community.
Poor customer service they don't want to help customers/ wasting our money and time/ I don't want to talk to them again
Hi Christeena, we have sent you a message last August 8,2023. However, we have not received a response.
We're sorry to hear about your negative experience with our customer service. We understand that efficient and helpful customer support is crucial, and we apologize for any inconvenience you've faced.
Your feedback is important to us, and we want to assure you that we take such matters seriously. We apologize for not meeting your expectations and for any frustration this situation has caused.
If you have any specific concerns or issues that you would like to discuss further, please feel free to reach out to us at CDcareweb@psionline.com. We value your feedback and would like to work towards resolving any outstanding matters to your satisfaction.
However, if you've decided not to contact us again, we respect your decision. If you change your mind in the future or have any questions, please know that we're here to assist you.
Thank you for taking the time to share your thoughts, and we appreciate the opportunity to learn and improve from your feedback.
The practice exam has nothing to do with the real exam it it just a waste of time and money just practice your book
Why does this process have to be so difficult. I have to certify for 4 things and I only have difficulty with this one.
Hi Shawn, we have sent you a message last June 20,2023. However, we have not received a response.
Thank you for reaching out to us.
Please do not hesitate to reach out to us at CDcareweb@psionline.com for further assistance.
We appreciate your dedication to your certification and wish you success in your career.
Too complicated and I just want to take the test without the complications
I did not receive my scores for my last practice test and did not receive help finding them from customer service when I asked
We're sorry to hear about the issue you're experiencing with your practice test scores and we did attempt to contact you in response to your issue on October 2,2023.
To assist you further, please provide us with your full name, exam confirmation number, and specific details of the concern. You can send this information via email to CDcareweb@psionline.com. This will allow us to investigate the problem and help you find your missing scores.
Your feedback is important, and we're dedicated to resolving this issue for you. Thank you for reaching out.
I would've preferred the practice test to have the same amount of questions as the real test. This would make the practice more realistic.
Thank you for sharing your feedback. We appreciate your suggestion and we will share this to the rest of the team.
This is the second time Ive had to order this test today because I did mot receive it the first time. I hope it works this time around.
We apologize for any inconvenience you've experienced with your test order. We did attempt to contact you in response to your issue on December 8,2023.
To address the issue promptly, we recommend reaching out directly to our support team at support@psionlinestore.com. Please provide them with details about your previous order attempts, such as order confirmation numbers or any error messages you encountered. This will help them investigate the matter.
If you have any additional concerns or questions, feel free to include them in your communication with the support team.
Thank you for your patience, and we appreciate the opportunity to assist you. If there's anything else you need, please don't hesitate to let us know.
I bought the vehicle damage appraisal practice exams and helped me pass my test on the first try
So far so good I hope I pass I am bummed that the shipping costs are more expensive than the other tests were
No one answering phone for specific questions
Very confusing to get the correct test prep. Have spent over 100$ to be told I don't have the correct exam..
We understand your frustration with the process and we did attempt to contact you in response to your issue on October 12,2023
To resolve this issue, please send an email to CDcareweb@psionline.com with your full name, exam confirmation number, and a clear explanation of the specific problem you've encountered regarding your test preparation.
Thank you for your understanding.
I feel happy and motivated since the book is in the language that I understand and in the same way it is easier for me to study it
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced regarding access duration and we did attempt to contact you in response to your issue on July 5,2024.
Please contact support@psi.memorang.com for assistance with your concerns. They will be able to help resolve the issue with your access.