Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I feel happy and motivated since the book is in the language that I understand and in the same way it is easier for me to study it
I purchased practice tests when i registered for my test. I don't know why I'm having to purchase practice test again
The guy on the phone was rude and unhelpful very unprofessional. Went and found information on my own
Hi Kevin, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your interaction with our customer service representative. We understand how important it is to receive professional and helpful assistance, and we're sorry that we fell short of your expectations.
Your feedback is valuable to us, and we will take it into consideration to improve our customer service. If you have any further questions or concerns, please don't hesitate to reach out to us at CDcareweb@psionline.com. We are here to help and provide the support you need.
Thank you for bringing this to our attention, and we appreciate your understanding.
If there are valid reasons for the $75/practice test attempt sticker price, I'd love to hear them. Otherwise, this feels like gouging.
Thank you for bringing your concerns about the pricing of our practice tests to our attention. We understand your frustration and would like to address your inquiry regarding the pricing structure. We did attempt to contact you in response to your issue on February 5,2024.
Our practice test pricing reflects various factors, including the development, maintenance, and administration of high-quality practice materials. These materials are designed to closely simulate the actual exam experience, providing candidates with valuable preparation and assessment opportunities.
Additionally, the pricing also accounts for the ongoing research and updates required to ensure that our practice tests remain relevant and effective in helping candidates achieve their certification goals.
We value your feedback and understand the importance of offering fair and accessible pricing for our products. If you have any specific concerns, we encourage you to reach out to our support team at 866-589-3088 or email ptsupport@psionline.com.
Thank you for your understanding.
It is not clear what a sponsor is for. It is not easy enough to find tests or locations. Nav needs work.
Hi Patrick, we have sent you a message last July 25,2023. However, we haven't received a response.
Thank you for your feedback regarding our website and navigation. We apologize for any confusion you experienced while trying to find tests or locations and understand the frustration it may have caused.
To address your concerns, we recommend visiting the following website: https://www.psiexams.com/en-gb/test-sponsors/. This page provides more information about test sponsors and their role in the testing process. Understanding the role of a sponsor can provide valuable context and clarity regarding your examination.
For any further questions or assistance about test sponsor, please feel free to reach out to our support team via the following link: https://www.psiexams.com/en-gb/contact-psi/support/.
Your feedback is essential to us, and we are committed to continuously improving our services. We value your satisfaction and want to ensure that our website is user-friendly and informative.
Thank you for sharing your thoughts with us. We look forward to assisting you further and ensuring a more seamless experience in the future.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com.
The amount of difficulty I had on your website is wildly ridiculous given the level of technology the rest of the world is at.
We apologize for the difficulties you experienced on our website. We are constantly working to improve the user experience and make it as seamless as possible. We appreciate your feedback and will use it to inform our ongoing efforts to enhance our website. Thank you for bringing this to our attention.
Smooth Transaction, easy to get to and located the specific test prep.
Quick and easy. Very easy to use the site. Able to find exactly what I needed quickly
Easy to access and helpful when it comes to studying. Transaction went smoothly and no complaints when it comes to this site and purchases
Hi Terra, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
You take advantage of people with your pricing and its a shame
Thank you for sharing your feedback. We regret to hear about your dissatisfaction with our pricing. We did attempt to contact you in response to your issue on July 5,2024.
For any further assistance, please contact ptsupport@psionline.com. Our team is here to help.
Excellent mock exam, it showed me where my strongest attributes and weaknesses are.
Thank you for your positive feedback! We're glad to hear that the mock exam helped you identify your strengths and weaknesses.
For any further assistance, please contact 866-589-3088 or email ptsupport@psionline.com. We're here to help.
I purchased a practice test when i booked my exam and i never get the test link so i purchased the test again.
We understand your frustration with not receiving the practice test link and we did attempt to contact you in response to your issue on October 16,2023. Once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
To resolve this issue, please contact support@gmetrix.net.
They should be able to assist you in accessing the practice test you purchased. It's important that you have the resources you need to prepare effectively for your exam.
Good luck with your studies and your upcoming test!
This website is impossible to work and everyone on the phone is impossible to understand and help me.
Hi Jennifer, we have sent you a message last June 20,2023. However, we have not received a response.
We're sorry to hear that you've been having difficulty using the website and getting assistance over the phone.
If you need any assistance, please don't hesitate to reach out to us via email at CDcareweb@psionline.com.
Their portal is bad. Their communication is bad. They are not organized. All reps are overseas and poor help.
Hi Brady, we have sent you a message last August 9,2023. However, we have not received a response.
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience or frustration you've experienced during your interactions with our services.
We're committed to providing a positive experience for all candidates, and we take your comments seriously. Your feedback helps us identify areas for improvement and make necessary changes to enhance our services.
If you have specific concerns you would like to discuss or if there's anything we can do to assist you, please don't hesitate to contact us via email at CDcareweb@psionline.com. We value your input and are dedicated to addressing your concerns.
Thank you for giving us the opportunity to improve and for choosing us for your needs. We appreciate your patience and understanding.
Bad user experience as questions are getting stuck frequently preventing navigation to next screen/questions
We apologize for the inconvenience you've encountered during your practice sessions. We did attempt to contact you in response to your issue on December 2,2023.
To address the issue of questions getting stuck and any other concerns you may have with our platform, we recommend reaching out to our technical support team at support@gmetrix.net.
Thank you for bringing this to our attention, and we appreciate your understanding.
Your customer service is lacking. You charged my card twice and I had no one to call t address the issues.
We apologize for the inconvenience you've faced, and we appreciate you bringing this to our attention. We did attempt to contact you in response to your issue on December 2,2023.
To address the issue of double charging and any other concerns you may have, we recommend reaching out to our customer support team at 866-589-3088 or via email at ptsupport@psionline.com.
Thank you for your patience, and we look forward to assisting you.
Bad experience with exam registration through PSI. Wrote in for assistance several times and they have been ignoring. I am feeling helpless.
Phone support is responsive, helpful and courteous but the foreign accents are often hard to understand.
My order didn't go through. I had to get a refund and reorder. Everyone was great but it did cause an inconvenience. Thanks.
We apologize for the inconvenience you experienced with your order and we did attempt to contact you in response to your issue on October 23,2023.
If you require any further assistance or have any additional concerns, please feel free to contact us at 866-589-3088 or email ptsupport@psionline.com. We are here to assist you.
Thank you for your understanding, and we look forward to providing you with the support you require.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wendy, we have sent you a message last June 15,2023. However, we have not received a response.
Thank you for reaching out to us. We understand your confusion regarding the practice tests.
We suggest you send us an email at CDcareweb@psionline.com detailing your issue. Our support team will be glad to assist you and provide you with the necessary information. If you require any further assistance, please do not hesitate to contact us.