Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Maybe scam I guess, something wrong. Not really seem real. Nobody comfortable with this website and workers.
No practice tests available for Hawaii Journeyman Electricians. I would rate Zero stars if it was an option.
Hi Preston,
Thank you for your feedback regarding the availability of practice tests for Hawaii Journeyman Electricians. We apologize for any inconvenience caused by the lack of practice tests specifically for this exam.
We will forward it to the rest of our team for future consideration. Your input helps us improve our offerings and better meet the needs of our customers.
If you have any further questions or concerns, please don't hesitate to reach out to us via email at CDCareweb@psionline.com. Thank you for taking the time to share your feedback with us.
Always a technical issue two exams and 4 hours of my time wasted. I honestly hope this company goes bankrupt
Hi Jacob, we have sent you a message last April 17,2023. However, we have not received a response.
We're sorry to hear about the technical issue you've encountered during your exam.
For us to further assist you with your concern, may we request for your exam confirmation number? To be sent via email at CDcareweb@psionline.com.
Rest assured that we will have this validated and appropriate action will be taken.
Thank you
Good experience, the mail delivery was a little slow...but doc made it here week or so before my State exam.
Useless. PSI never sent a link to dowload the software and then "customer support" was not help at all.
Could be me, but a little confusing. Lengthy process and I was nervous about entering everything correctly.
Hi Martha, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
Overall site is not user friendly for new student to find candidate bulletin or CT online application link.
Hi Catherine, we have sent you a message last July 4,2023. However, we have not received a response.
Thank you for your feedback regarding our website. We appreciate your input and understand that it is important for the site to be user-friendly, particularly for new students.
To address your concern, we have taken note of the difficulties you faced in locating the candidate bulletin or CT online application link.
If you have any further suggestions or questions, please do not hesitate to let us know. You can reach us toll-free (866) 589-3088 or via email at support@psionline.com. Our support team will be happy to assist you.
Thank you once again for bringing this to our attention. We value your feedback and will strive to improve the user experience on our website.
The customer service for this company is repugnant. I cannot adequately explain how truly horrible my experience has been.
Hi Allison, we have sent you a message last April 19,2023. However, we have not received a response.
We're sorry to hear about your experience with our support. We value feedback like yours and want to ensure that our candidates have the best possible experience.
For us to further assist you with your concern, may we request for the full details of your concern as well as your exam confirmation number (if you have concerns with the exam) or the order number (if you have concern with your order) to be sent via email at CDcareweb@psionline.com.
Thank you and rest assured that we will have this validated.
I bought the 23.99 broker practice test, it was way too short and then did not allow access after completion
We're sorry to hear that you had trouble with your broker practice test. We recommend reaching out to support@psi.memorang.com for assistance. Thank you.
Phone calls are not answered for a minimum of 25 minutes. Exceptionally poor customer service. Shameful!
We apologize for the extended wait times you've experienced when trying to reach our customer service team and we did attempt to contact you in response to your issue on September 16,2023. We understand your frustration, and we're committed to providing better support.
To expedite your request and ensure you receive the assistance you need, please consider reaching out to us via email at ptsupport@psionline.com. Our team will respond promptly and work to resolve your issue efficiently.
We appreciate your patience and value your feedback as we strive to improve our customer service.
Server is down. I can't get an access code to start the test. I'm sitting here still after 2 hours. Ugh...
Hi Eric,
We sincerely apologize for the inconvenience. Rest assured that we are doing our best to improve the services that we provide to our candidates. For us to further assist you with your concern, please reach us via email at cdcareweb@psionline.com along with your contact details and confirmation number. Thank you!
Had to purchase this again, as the original one did not arrive in time. Am hoping that it can be refunded.
We're sorry to hear about the inconvenience you've faced. We understand your concern and we did attempt to contact you in response to your issue on November 4,2023.
To address your request for a refund, please contact our support team at ptsupport@psionline.com.
Thank you for bringing this matter to our attention, and we look forward to assisting you.
Very Helpful with sending reminder links and mentioning that there's practice material before you take your test.
The emails received are not too many, great information regarding test taking and potential helpful tools
Wish there was more practice test available to help with studying and maybe some flash cards will be great.
Thank you for sharing your feedback. We appreciate your suggestion and we will share this to the rest of the team.
Definitely worth purchasing and I would actually highly recommend this as an essential item in regard to passing the exam. Good luck!
Not able to take exam as scheduled and frustration remains. Cannot even give 1 star. Worst experience overall.
Hi Kiruthika,
I'm so sorry that you weren't able to take your exam as scheduled. We can help, please email us at cdcareweb@psionline.com.
Where is my redemption code?
There are no clear steps on how to actually take the test once purchased!
Hi Natali, thank you for reaching out. We apologize for the inconvenience.
Please contact our support team, please send an email to support@psionlinestore.com and for phone assistance, you can also reach out our support team via phone by calling 866-589-3088. Please provide your details and explain the issue to the support representative.
Thank you for reaching out. We apologize for the inconvenience.
My scheduled exam was not started at all.
I have mailed them too but past three days there is no response.
Very much dissatisfied
Website is easy to use. I do, however, wish you sold practice tests for the Virginia Real Estate Salesperson's exam.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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Hi, Sinthirel Y. We are here to help you. Please send the full details of your concern to cdcareweb@psionline.com along with your confirmation number and contact information, and we will gladly assist you. Thanks!