Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great study book guide to help you prepare for your exam! However, the study book is pricey.
Great, it was a very easy process to get on line and have access
I wasn't clear on the access for 69.95. I was not able to select or find out what to select...very confusing
Very fast! Was able to navigate the website and order quickly and efficiently :)
I've been on hold for 1hour 29 minutes and counting. This is the 3rd time I purchased these practice tests. Maybe this time I will be able to access.
We're sorry to hear about the difficulties you've experienced in accessing your practice tests and we did attempt to contact you in response to your issue on October 10,2023. It's important that you can utilize the resources you've purchased effectively.
Since you've been on hold for an extended period, we recommend reaching out to our support team via email at support@gmetrix.net. They should be able to assist you more promptly with the access issues you're facing. Please provide them with your order details and any relevant information so they can help you resolve this matter efficiently.
We appreciate your patience and understanding.
Easy all except for this review I'm writing because I have to
CE course application process is confusing and difficult.
Thank you for sharing your feedback with us. We understand that the CE course application process can be confusing, and we apologize for any difficulty you've encountered. We did attempt to contact you in response to your issue on July 1,2024.
For assistance with the application process, please feel free to reach out to our support team at 866-589-3088 or email ptsupport@psionline.com. They will be happy to help guide you through the steps.
We appreciate your patience and feedback as we continue to improve the experience for all candidates.
The website was very easy to navigate had ordering was a blast.
Easy to register. I search for the Insurance license exam to practise
The test was unhelpful and was not comparable to the actual test
Thank you for reaching out. We understand your concerns regarding the test and we did attempt to contact you in response to your issue on July. 1,2024.
For any assistance or further inquiries, please contact our support team at support@psi.memorang.com.
We also appreciate your feedback about the test experience. Your input is valuable to us as we continuously work on improving our resources.
It is hard to search and find what you need. To much clicking just to get to cosmetology/barber
Good customer service.definitely going to be using psi for future testing service.
Easy to navigate, relative exam resource, always updating
Quick and easy; also, great phone support from Alex - she was professional and knowledgeable
I was extremely frustrated during my online proctored exam with PSI. The instructions provided in the email were inadequate, and as someone who is typically tech-savvy, I found it embarrassing to have to contact tech support to log in. Once I started the check-in process, I encountered multiple technical difficulties that the proctor claimed were on my end, despite my ability to see myself on camera and the fact that it was an online program within their system. Between the lengthy check-in process and the technical issues, it took me three hours before I could even begin the exam.
During the check-in process, I was asked to scan the room multiple times from floor to ceiling and remove any items from my desk, which seemed unnecessary and excessive. Additionally, I was asked to cover a bulletin board on the opposite wall of the room, which was impossible to read even with 20/20 vision. I was also instructed to remove paper from my printer also on the opposite side of the room, only to place it on the desk next to it. These instructions seemed unreasonable and did not serve any practical purpose since it was essentially shuffling it from one spot to another in the same vicinity.
Although the tech support team was helpful in resolving some of my issues, I had to contact them several times about things that should have gone smoothly, and some issues never even got resolved they just magically vanished depending on the proctor I logged in with. At one point, they offered to reschedule my test for a charge, but I had already been waiting for two hours and did not want to incur any additional charges especially since I could most likely anticipate this happening again. I cannot imagine how nerve-wracking it would be for someone who is already anxious about taking an exam to have to deal with all these issues.
Overall, I hope that my experience was an isolated incident. The final proctor that helped me seemed more reasonable and efficient. The final proctor was much more professional and got my test started quickly. It would be much better if proctors would focus on monitoring test-takers during the exam rather than nitpicking during the check-in process.
Hi Michael, we have sent you a message last April 19,2023. However, we have not received a response.
We're sorry to hear about the frustration you experienced during your online proctored exam with PSI. We understand how important it is to have a smooth and efficient testing process.
For us to further assist you with your concern, please reach out to us via email at CDcareweb@psionline.com along with your exam confirmation number. Rest assured that we will have this validated and appropriate action will be taken. Thank you.
I studied with books like this and that, but the brand that psi makes me believe.
Been tough trying to pass this test so far it's a really tough test
Website is difficult to navigate. Hard to locate information easily.
We apologize for any inconvenience caused by the difficulty in navigating the website and locating information easily. For further assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
Thank you for the help with learning what may be on the test
Again thank you
Rhonda Edgerly was so helpful. She helped me step by step get a refund and the correct test to help me pass my test.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and apologize for any confusion you've experienced. We want to ensure that you have the necessary information and assistance. We did attempt to contact you in response to your issue on December 7,2023.
For clarification and guidance on the access you were looking for at $69.95, we recommend reaching out to our dedicated support team. You can contact them via phone at 866-589-3088 or through email at ptsupport@psionline.com. They are well-equipped to provide the necessary details and help address any concerns you may have.
If you have any more questions or if there's anything else we can do to assist you, please let us know.
Thank you for your understanding, and we look forward to helping you.