Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Thank you for the help with learning what may be on the test
Again thank you
Rhonda Edgerly was so helpful. She helped me step by step get a refund and the correct test to help me pass my test.
The website is not intuitive to follow and understand the options I have.
Easy to use, and was able to find what I needed without much effort
I have received the Journeyman electrician practice test.
PSI has been user friendly so far. I have high hopes that the study material with be helpful.
I am not grilled about having to purchase 5 exam vouchers for the real estate salesperson exam.
Easy process to register take exam and to obtain results of exam
Not too bad, I had some trouble getting my password corrected but after a phone call to PSI they worked it out.
Good experience quick shipping, easy to use. Will order again from them.
You dont get test results when you pass and when I ordered a preactice last time I had to send 5 emails over 3 days to gain access to it.
Hi Mateo, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for sharing your concerns with us, and we apologize for any inconvenience you have experienced.
To assist you further, we kindly request that you provide us with your full name, exam confirmation number, and any additional details regarding the issues you encountered. Please send this information via email to CDcareweb@psionline.com, and our team will investigate the matter promptly.
We understand the frustration of not receiving test results when you pass, and we want to ensure that you have a smooth experience accessing your practice tests. Your feedback is invaluable to us as we continuously strive to improve our services and address any issues that may arise.
Rest assured, our team will work diligently to resolve your concerns and provide the necessary assistance. We value your trust in us and want to ensure that your experience with our products and services is satisfactory.
Thank you for your understanding, and we look forward to resolving this matter for you.
Website would not take any of my credit cards Website is very clunkie and hard to navigate. Very confusing.
We're sorry to hear about the difficulties you've experienced with our website and we did attempt to contact you in response to your issue on October 4,2023.
To resolve issues with payment and website navigation, please contact our support team at 866-589-3088 or email them at ptsupport@psionline.com. They will be able to assist you in resolving these problems and ensuring a smoother experience.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've faced.
I love your products because they really prepare candidates for tests
Great practice questions, love the feedback from each clinical simulation
Useful practice test questions, learning lots and exited about what its ahead.
The log in does not work! Having issues logging in and viewing my account for my *******@yahoo.com
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with logging in and accessing your account. We did attempt to contact you in response to your issue on March 4,2024.
Please contact support@gmetrix.net for immediate assistance with your login issues. Our support team will work swiftly to resolve any technical issues preventing you from accessing your account and viewing the necessary information.
We appreciate your patience and cooperation as we work to address this matter promptly.
Worst customer service experience in a long time. Go somewhere else for your test prep needs. PSI SUCKS!
Hi Janda, we have sent you a message last June 19,2023. However, we have not received a response.
We apologize for the experience you had with our customer service.
If you require further assistance, please feel free to email us at CDcareweb@psionline.com.
Thank you for bringing this issue to our attention.
I was not pleased with this company. They lie to receive your money, sometimes their website malfunctions and the won't credit you back.
STAY AWAY!
We are here to help, Cherise. Allow us to assist you by emailing us the details of concern at cdcareweb@psionline.com with your confirmation number and contact information. Thank you.
I thought it would allow me to view the answers to which I got wrong.
Thank you for your feedback and we did attempt to contact you in response to your issue on June 26,2024. Please contact 866-589-3088 or email ptsupport@psionline.com for assistance with your concerns.
I tried purchasing the PSI program, and it appears that I was charged numerous times. I really hope that I'm only charged once.
Hi Colin, we have sent you a message last July 4,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with your purchase of the PSI program.
We would like to assure you that we are committed to resolving this issue promptly. We understand that being charged multiple times can be frustrating and we apologize for any confusion caused.
Our support team is dedicated to assisting you via email at support@psi.memorang.com and respond to your email as soon as possible.
Thank you for choosing PSI. We apologize again for any inconvenience caused and appreciate your understanding.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconvenience you've experienced and we did attempt to contact you in response to your issue on May 31,2024.
Please contact support@psi.memorang.com for assistance. They will be able to help you with your concerns.