Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Purchased test but its not i cannot open from my cell phone and thats the only way i can take. Very dissapointed
I am purchasing the practice exam for 3 students, but it did not give me the option where to send them.
Hi Zorita, thank you for bringing this issue to our attention. We apologize for any inconvenience you may have experienced during the purchasing process.
We recommend reaching out to our support team directly. Please send an email to support@psionlinestore.com or contact our customer support hotline at 866-589-3088. Our team will assist you in assigning the practice exams to the intended students and provide any further instructions or clarification you may need.
We appreciate your understanding and cooperation. If you have any other questions or concerns, please don't hesitate to contact our support team. We're here to assist you in any way we can.
Thank you for choosing our practice exams, and we apologize for any inconvenience caused.
PSI online is so easy to navigate. I wish all websites were laid out like this. Thank you for all the help in getting everything ready for test day.
Site was very easy to navigate, and check out was super simple.
It took effort by the state and myself to get my test results to the state
I purchased a testing package with "infinity" as the number of tries, however after taking 1 test, the system reported as "completed".
Thank you for reaching out and sharing your concern. We apologize for the issue you're experiencing and we did attempt to contact you in response to your issue on May 13,2024.
For assistance, please contact support@psi.memorang.com. Our support team will be happy to help you.
Thank you for your patience and understanding.
This product gave examples of how the test was. Out of all the test prep I had this one was the best.
It's convenient for me to be able to study at home on my own time before retaking the cosmetology exam.
I just had to pay for practice materials twice and your customer support is abhorrent. Maybe try training your people.
We apologize for the inconvenience you experienced with our customer service and we did attempt to contact you in response to your issue on August 25,2023. Your feedback is important to us, and we're sorry to hear about your frustration. We would like to address your concerns and ensure that you receive the assistance you need.
Please provide us with your full name, exam confirmation number, and a detailed description of the issue you faced, and send this information to us via email at CDcareweb@psionline.com.
We will investigate the matter further and work to improve our services based on your feedback. Thank you for bringing this to our attention.
I was scheduled for a test at 2 pm and received no information on how to log in to take the test on line. Started calling at 115 and someone attempted to have me log in. Could get me to correct website. Then transferred me to technical support who did not answer for 30 minutes and I missed the test. They are awful and none speak English no question I was routed to India.
Very hard to find the info needed for test material.
High prices for out of date books for tests
Thank you for reaching out and sharing your concerns. We're sorry to hear that you had difficulty finding the information you needed and that you were disappointed with the prices and availability of test materials. We did attempt to contact you in response to your issue on July 26,2024.
To get the assistance you need, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They can help you with your concern.
We appreciate your feedback and are committed to improving the experience for all our users.
Got my scheduled date back the next day. Awesome. Been studying hard to pass and get my license. Can't wait.
Horrendous experience. 10mins before proctor showed. Checked in, waited 10mins, texted proctor the got screen error that exam was completed. This was my second attempt at taking this exam. Have decided to avoid PSI, will be using Pearson Vue. If I could give a score below zero, I would.
Hi Joshua,
We're so sorry to hear that you had a bad experience. We'd like to help get to the bottom of this, if you'd like to email us at social@psionline.com, we will help get everything straightened out for you ASAP.
Horrible experience. HIRE BETTER PEOPLE. Told them my issue and the guy was so rude. Wouldn't help me get my exam that I NEVER RECEIVED OR GIVE ME A REFUND!
We sincerely apologize for the inconvenience and frustration you've experienced. We did attempt to contact you in response to your issue on April 23,2024.
Please reach out to us at ptsupport@psionline.com or call us at 866-589-3088 for immediate assistance. Kindly provide us with your details so that we can investigate the issue.
We appreciate your patience.
Service is good, but I found that for trade and contractor test exams are very similar, not sure if the exam will be close to the practice test.
Several links in the test resources pages do not work, and I had to manually search for the title/edition.
Confusing website. And this right here is extremely annoying.
Quick and easy. It was very much recommended by everybody as well.
Easy to buy but haven't gotten it yet. I hope it's what I think it is. I guess we will see after this question is answered
The prep was helpful. The proof will be when I take the NY exam.
I finished my pre courses on oct 6th today is nov 7th and still will not be able to take my exam until the 10th. All because of the incompetence of their so called customer service and on line testing glitches i ended up having to call and email the president of the company 4 different times never gotten a response or any issue fixed. Luckily today i was able to speak to tommara a supervisor and the only employee as far as i can tell that knows what they are doing i have spoken to so called customer service and IT at least 30 times with no help it took 2 weeks for me to even be able to set up an initial account because their so called IT put my info in wrong. This has cost me a job plus the thousands of dollars i would of made and having to pay for my pre classes 2x to make sure i could remeber all the information i needed to pass. I will NEVER use this place again and i will tell everyone i can about this horrible experience the most unprofessional place i have ever had the misfortune of having to deal with. I did not keep my proof of purchase but am happy to give my phone number and log in info although based on my experience no one will contact me oh and i do have my bank statement that does have my proof of purchase
We are sad to hear about this, stephanie h. Let us know about the issue you had encountered and allow us to help you get the issue resolved. You may email us at cdcareweb@psionline.com. Thank you.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on April 25,2024.
Please reach out to us at support@psi.memorang.com with details about the issue you're encountering. Our team will investigate the problem.
Thank you for bringing this to our attention, and we appreciate your patience.