Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The ordering process is confusing. If I need a tutorial on how to order, the interface isn't user friendly enough.
Thank you for the best service, the team is very nice and so helpful!
Everything is good so far. Seems to be easy enough to use. Thank you.
On July 19th I purchased the Self Assessment just before scheduling and purchasing my state exam. I never received the Self Assessment confirmation email with download. I spent 2 hours on the phone going back and forth trying to "trouble shoot" why I hadn't received the email and why I couldn't gain access to the product. There was no alternative method available which was surprising. After being transferred around I ended back up with Ken who immediately offered to refund the product vs try to resolve the matter helping me getting access to the product. I explained to Ken I have the exam coming up and this is the only viable option my instructor had recommended. He then transferred me to another person who couldn't resolve who later transferred me back to Ken. After feeling defeated I then told Ken to go ahead and refund me if he could and he laughed saying "you're finally giving up huh". I would love for you all to pull the telephone calls and verify this. My telephone number is *******546.
It took a lot of restraint to stay calm dealing with this level of unprofessionalism and lack of solutions. This morning I decided to repurchase the product using a different email address and it came over immediately. There should be a more efficient / reliable solution for people who experience something as simple as not receiving the product confirmation and download. The $25 fee is worth every penny I'm sure but the time lost I could have been studying and having your employee laugh at me is unforgiveable. In addition I'm going to make sure the school I attended that recommends your product is made aware.
Hi Timothy, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustrating experience you encountered while trying to access your AMP practice test and the lack of satisfactory resolution during your phone call with our representative. Your feedback is essential to us, and we want to address your concerns promptly.
To better assist you and investigate this matter thoroughly, we kindly request that you provide us with the following information:
- Your full name:
- Your email address used for the initial purchase:
- Any relevant details about the date and time of your purchase and the call with our representative.
Once we have this information, our support team will thoroughly review your concern and the phone call interactions to understand the situation better and take appropriate actions to prevent such incidents in the future.
We deeply regret any unprofessionalism you experienced during your call and assure you that this behavior is not reflective of our standard of service. We take these matters seriously and are committed to providing a respectful and helpful environment for all our candidates.
We sincerely apologize for any inconvenience this may have caused and the time you spent trying to access the practice test. We are actively working on improving our processes to ensure a more efficient and reliable experience for all our users.
If you have any further questions or need additional assistance, please don't hesitate to contact us at wta@goamp.com or by phone at 913-895-4828. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and regaining your trust in our services.”
I contacted PSI customer service after the proctor uploaded the wrong exam for me TWICE. After an entire hour I was told to contact support. I contacted support and was met by a very rude representative named Alan who told me if I didn't know what I was doing I should've contacted someone instead of scheduling it on my own. I then was told that even though I had sat on the phone for two hours I would now have to wait 48 hours to reschedule my exam because thats how "we roll" we have a protocol. At that point I asked to speak to a manager and was told I couldnt speak to one because he had already addressed the issue. I told him that the issue was now him and that I wasnt getting off the phone without speaking to a representative. I then asked for his name again which he refused to give. Then I was told a manager still wasnt available. I told him I would hold. Thats when he put a co worker on the phone who pretended to be a manager. I then disconnected the call, called back and asked for a manager and was transferred to a supervisor named Sam who said the call would be listened to and if anything was done that shouldnt have been done itll be taken care of. Being that the last person pretended to be a manager I am writing on all possible websites in hopes this never happens to anyone else who pays to take an exam and is met by a rude representative with their company
Hi Tee F. You may send an email to cdcaresocial@psionline.com for further assistance.
Remote test w/live proctor on a Saturday, followed all instructions provided on website and additional requests by proctor via live typed chats. Halfway through 1st exam, proctor asked what calculator I was utilizing for the math related questions and before I could respond, my exam was discontinued. I called customer support, was transferred several times, could NOT understand the individuals I spoke to, English is not the primary language of any individual at PSI. I was told an investigation would be escalated and I'd recieve a followup email, which I never received. Called back on Monday, was transferred 5 separate times, still not one individual with English as primary language, nothing but pre-written responses and not one time did I receive any resolutions or answers to my issue. PSI simply wants to charge for another exam time and make the whole entire process so frustrating and exasperating that get tired of the run around and simply pay for another exam. There is NO customer support, there is NO one that will assist NO answers to concerns and NO resolution to issues.
Hi Shellee, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the extremely frustrating experience you encountered during your remote test with live proctoring. Your feedback is crucial to us, and we want to address your concerns promptly.
To better assist you and investigate the issues you faced, we kindly request that you provide us with the following information via email at CDcareweb@psionline.com:
- Your full name:
- Exam confirmation number (if available):
- Any specific details about the incident with the proctor, the discontinuation of your exam, and the lack of resolution from our customer support.
Once we have this information, our support team will thoroughly review your concern and work towards finding a resolution. We want to ensure that incidents like this are thoroughly investigated and prevent similar occurrences in the future.
We sincerely apologize for the lack of proper customer support and the difficulties you faced while trying to get assistance. We understand the importance of clear communication and effective support, and we regret that we fell short of meeting your expectations.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and regaining your trust in our services.
Too many steps and different sites to navigate. I am not interested in having my review featured.
Thank you for your feedback. We're sorry to hear that you found the navigation process challenging and that it involved too many steps. We did attempt to contact you in response to your issue on July 28,2024.
For assistance with any issues or questions you have, please contact us at 866-589-3088 or email ptsupport@psionline.com. Our support team is here to help and streamline your experience.
We understand you’re not interested in having your review featured, and we respect your preference. Thank you again for bringing this to our attention.
It's really hard to figure out exactly what I ordered before. There are two self examinations and my first one doesn't say whether it's A or B.
Thank you for reaching out to us regarding your recent order. We apologize for any confusion you may be experiencing. We did attempt to contact you in response to your issue on February 13,2024.
To assist you in identifying the self-examinations you have ordered and clarifying any uncertainties, we recommend contacting our support team at ptsupport@psionline.com.
Please do not hesitate to reach out if you have any further questions or concerns.
Check out was really rough. It took me 3 times to get to the point I could enter in my credit card information.
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during the checkout process and we did attempt to contact you in response to your issue on February 3,2024.
If you have any further concerns or require assistance, please don't hesitate to contact us at ptsupport@psionline.com. We are here to help.
It's a little bit more complicated with the exam because I did not have a clue but hopefully I buy this preparation test to pass my exam
The practice Exam had irrelevant questions compared to the test.
Thank you for your feedback. We're sorry to hear that you found the practice exam questions to be irrelevant compared to the actual test and we did attempt to contact you in response to your issue on July 28,2024.
For assistance with this issue, please contact our support team at support@gmetrix.net. They will be able to review your concerns and provide the necessary help.
We appreciate your input and understanding.
I have attempted now three times to get the managing broker exams. They are sending me the wrong tests. With no return
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced.
To resolve the issue with receiving the wrong tests for the managing broker exams, please contact our support team at 866-589-3088 or email ptsupport@psionline.com.
Thank you for reaching out, and we apologize for any frustration this may have caused.
Navigating this website is occasionally difficult, tech/web support non existent --been on hold 32 minutes, figured it out myself
Sometimes i cant log in, doesent recognize my pwd--infuriating
Thank you for bringing this to our attention, and we apologize for any inconvenience you've faced while navigating our website. We appreciate your patience and your feedback. We did attempt to contact you in response to your issue on November 13,2023.
To address any login issues or difficulties you may encounter, we recommend reaching out to our technical support team directly at support@gmetrix.net. They will be able to assist you with any account-related concerns and provide the necessary guidance.
Thank you for your understanding, and we look forward to assisting you promptly.
I had Purchased the 500 question portion with my scheduled test and never received a link or voucher code, but was charged the 50$
Hi Zachary, we have sent you a message last June 29,2023. However, we have not received a response.
We apologize for the inconvenience and any confusion caused.
May we know the name of the practice test that you were not able to receive your voucher code?
Thank you.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com
I been on waiting for your supervisor for almost 30 min right now and a customer Representative name Ken african american yell at me
Hi Mireya, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the inconvenience you experienced while waiting for our supervisor and the unacceptable behavior you encountered during your interaction with one of our representatives. Your feedback is crucial to us, and we want to address your concerns promptly.
We take matters like this seriously, and we sincerely apologize for any distress caused during your communication with our representative. We assure you that we will investigate the situation thoroughly and take appropriate actions to ensure that this type of behavior does not occur again.
To better assist you and address the issue, we kindly request that you provide us with more details about your interaction, including the name of the representative and any relevant information about the conversation. This will help us identify the individual involved and address the matter appropriately.
Please accept our apologies for any frustration or discomfort you experienced during this interaction. We want to assure you that we are committed to providing a respectful and helpful environment for all our candidates.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Steven Press deserves a raise. He was so helpful that I want to spend more money in PSI's bookstore. Invest in good people. Cheers.
Every step involved in registering for this exam or sample test has been awkward and required multiple attempts or calling the help line.
Hi Sam, we have sent you a message last July 5,2023. However, we have not received a response.
We apologize for this inconvenience you have experienced during the registration process for the exam or sample test. We understand that it can be frustrating and we appreciate your patience.
Our relevant team at (866) 589-3088 or via email at ptsupport@psionline.com is available to assist and provide guidance to successfully complete the registration process.
Your feedback is valuable to us and we will take it into consideration for future improvements to our registration process. If you have any further suggestions or questions, please do not hesitate to reach out to our relevant team.
Easy to find, wish it was more informative about the conditions of said hard copy. Maybe even give recommended picks of previous contractors.
I have no comments for this
Its the only option to achieve a good score
Quick, simple and easy to find what I wanted. A very good library for any trade.
The web site is easy to maneuver through. Prices are reasonable.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us. We apologize for any confusion or difficulty you experienced and we did attempt to contact you in response to your issue on March 15,2024.
To assist you further and address any specific issues you encountered during the ordering process, please don't hesitate to contact our support team at 866-589-3088 or email ptsupport@psionline.com.
We appreciate your patience and understanding.